About Gavagai

Gavagai is a text analytics solution that helps businesses of all sizes collect, analyze and visualize customer feedback, reviews and other data on a unified platform. It enables managers to organize textual data using conditional filters and search functionality, generate progress reports and automate various recurring tasks such as booking meetings. responding to customer queries, and more.

Features of Gavagai include data storage, workflow management, data import/export, notifications and more. The platform allows organizations to analyze survey responses and evaluate customer satisfaction scores in real-time. Additionally, it offers a reporting module, which enables administrators to gain insights into topic modelling, sentiment analysis an...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of Gavagai

Overall rating

4.33 / 5 stars

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October 2020

Hongyu from Protobrand

Company Size: 11-50 employees

Industry: Market Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great product

Pros

It's API allows us to integrate it to our own research platform

Cons

Too expensive, and I extremely hate the limitation that user can only have 20 projects live concurrently, this caused huge innconveniency to us.

Response from Gavagai

Replied December 2020

Thank you for your review. It's great to hear that our API was helpful in integrating Explorer into your own research platform. Please contact support and we will help you to increase the number of projects slots on your account and make sure you are on the right pricing plan for your needs. Best regards, Alex, Marketing Manager

October 2020

Catharina from Alecta

Company Size: 201-500 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Amazing tool for understanding text

Amazing, easy, timesaving!

Pros

Easy use and has really speeded things up to analyze the customers texts in surveys.

Cons

Sometimes merged words "unmerge" and added words dissapears. It may be mishandling of the tool on my part.

Reasons for Choosing Gavagai

It could analyze Swedish without passing over to English.

Response from Gavagai

Replied December 2020

Thank you for sharing your feedback. We are happy to hear you find Explorer both time-saving and easy to use. We appreciate that you contacted support about your issue with unmerging words glad we could solve it! Best regards, Alex, Marketing Manager

October 2020

Anssi from Nordea

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2020

A good tool with a good company

I have occasionally large amounts of data in four Nordic languages I'm not able to go through myself. With Gavagai I can get handle of what customers are saying without coding myself.

Pros

Language support is great, having single model for different languages makes my life much easier when there's a load of data to go through. The team is really helpful and there is good guides for use.

Cons

Sentiment analysis is a bit roundabout. It could have an easier way to give sentiment context for the model in use.

Response from Gavagai

Replied December 2020

Thank you for sharing your feedback with us. We are glad to hear that the feature for reusing models in different languages is of value to you and your team. Best regards, Alex, Marketing Manager