All Glassbox Reviews
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Glassbox Reviews
Reviews Summary
Overall Rating
4.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.9
Customer Support
4.9
Value for money
4.9
Functionality
4.9
Pros
"From this wealth of data Glassbox is able to analyze the friction points in our app and point me as a product owner to where I should be focusing my time."
"The visibility into what is happening on our website. so that issues like bounce rate can be improved the roundtrip of customers across the mobile app can also be better understood."
"using glassbox we are able to give our customers a better experience in our site and drive a higher engaged and loyalty to our brand in the long run"
Cons
"I feel like the mobile history is still hit or miss and we don't always see logged records or data from mobile sessions."
"Images are not captured properly sometimes in the recording, which could be confusing if that was an user's problem or a glassbox's problem."
"There is an issue with the auto logout - that automatically logs us out of the system with a time out"
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