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> Reviews of Glassbox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Glassbox is a good fit for you!

Source: https://www.softwareadvice.com/customer-experience/glassbox-profile/reviews

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Glassbox Reviews

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[Overview](https://www.softwareadvice.com/customer-experience/glassbox-profile/)

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# Glassbox Reviews

## Reviews Summary

## Overall Rating

4.9

* * *

## Ratings Breakdown

5

(51)

4

(3)

3

(0)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.9

Customer Support

4.9

Value for money

4.9

Functionality

4.9

* * *

### Pros

"From this wealth of data Glassbox is able to analyze the friction points in our app and point me as a product owner to where I should be focusing my time."

"The most powerful capability in Glassbox is the ability to view our customer sessions."

"The session recordings are very helpful and assist us in understanding the friction points of our customers"

### Cons

"Images are not captured properly sometimes in the recording, which could be confusing if that was an user's problem or a glassbox's problem."

"Again, have been using Glassbox for a couple of days now, but have some issues with the Journey Map and getting meaningful analysis out of them."

"The interface is sometimes quite confusing, as there is a lot of hoops to jump through to get desired data."

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Glassbox Reviews, Pros and Cons - 2026 Software Advice