Easy to use, intuitive, realtime feedback and good support.

No complaints so far. App is working every day without problems.

HappyOrNot as a product as well as the support team around it have been instrumental in the way we have worked with a global manufacturing client, focused on our food service delivery. We've been able to make data driven decisions on the basis of the feedback gathered and ultimately improve the experience of our end users significantly. Every need we've had with the tool (integrating with our reporting platform, changing questions, hierarchies etc), the team have been able to support us with, which is amazing!

I like the way HappyOrNot have developed the standard product and the reporting around it. It is visual, ease to use and there is a process for every step. The team in HoN have a can-do attitude and an answer for every question you may have. From setting up surveys and users, to having a global reporting platform to work with, they are one of the most professional teams I've had a chance to work with. I also appreciate how the product keeps developing with new features, training and so much more. Not only that, but this information about it reaches us constantly, challenging our own ways of thinking.

It would be difficult to note something I don't like about the tool, as it is a very well developed one, with a great support system.

Very Happy.

Very easy to use - instant feedback from customers.

Wall smileys are hard to take off walls - glue is extra strong.

This initiative was vital in our continued CX efforts to raise the bar for our customers. Working alongside the HappyOrNot team has been a dream. The team who sit behind the solution are world-class. I want to say a particular thank you to [sensitive content hidden], who have been phenomenal. Nothing is ever too much to ask, they truly go the 'extra mile' for their users, and the result is a fruitful professional relationship.

The introduction of our HappyOrNot feedback terminals has been an incredible success. Not only does it allow us to achieve our primary objective of measuring and monitoring the sentiment level of our customers, but it also allows us to reward our teams for their excellent contribution towards our customer experience.

I honestly can't think of any major drawbacks. The team at HappyOrNot are incredibly responsive to user feedback, so much so that they have introduced minor amendments/features we had recommended.

This product is very intuitive and easy to use which allows all employees to easily access real-time customer satisfaction data on the dashboard - this provides in-the-moment insights to a range of different departments and job roles, helping to shape decision-making. The HoN team are very responsive and [sensitive content hidden] always goes above and beyond to find solutions / answers to our questions and offers support, which is really appreciated. It is really useful to be able to monitor trends over time which also allows us to identify the key pain points in the customer experience and at what point they are most likely to occur e.g. day of the week, time of the day, etc. We are looking forward to seeing any future developments!

It would be great to be able to allow multiple choice answers on the "highlights" and "pain points" follow up questions. Having the option to edit the final open-ended question wording would also be a useful addition.

Our sites are in remote locations, not easy to reach. Through HappyOrNot, we have visibility, across the organisation at all levels, into on-the-ground service performance impacting consumer satisfaction. We are very easily able to pinpoint issues to be able to fix them.

Very easy to deploy, strong reporting features, great customer support

Would be great to have some level of analytics on open feedback

We use it in our employee cantee, to get a better sense of the quality of our lunches and breakfast offered as a benefit for the employees. So far so good, easy to analize data, easy enough to collect it, to share results and to see areas of improvement

The product is so easy to use, very visible, eye friendly. Everyone can vote in the survey withing seconds. Effortless way of taking data

Ihave no complaints at the moment, everything seems to be working fine for us

Resoundingly positive overall experience, great support from the team and a really intuitive and informative platform to use as an analyst.

HappyOrNot provided us with a quick and simple method of capturing feedback from our operational areas. We were able to generate lots of responses and provide actionable insight to colleagues looking at making business improvements.

The only slight drawback is the simplicity of the questioning, and the inability to change some of the response questions for customers to leave feedback on. Other than that everything was extremely useful.

Create action and awareness of customer sentric business model

Easy to use, to understand for store staff

missing demographics feature and would like the software/hardware to be used as a customercounter

excellent

The product is easy to install, the data collected in essential to our business

Not a con but i don't use the software behind the scenes to its full advantage

My experience has been incredibly positive, [sensitive content hidden] has provided support when I have needed it, quickly and efficiently and where the question has been forwarded to technical, this team also responded quickly. Overall excellent customer care.

The smiley touch and the smiley digital provide several different teams with an opportunity to gather feedback from students in person or digitally - I really like the flexibility of this. In addition to this I like the simplistic approach to the questions.

I find students leave comments which suggest they need further support, and this was frustrating as it appeared we couldn't support with this. Happy or Not provide an additional option to alert when a student isn't happy and also the ability for the student to leave their contact detail enabling to the team to respond. So all good in the end!

Very happy with the service

It allows us to monitor customer experience. Ensure cleanliness in the terminal and ensure food and beverage providers are offering a high end service.

Kids sometimes play with the buttons but little the company can do about this.

Fantastic service from sales through to CSM. Very grateful for all the support helping us to adopt the new system in commissioning and use.We did have shipping issues to the UK (caused by the courier) but HappyorNot team were very helpful in resolving the issues.

It is great to have different device options such as button vs touchscreen depending on the data required.With a global organisation it enables local teams to use the device and data locally to support their operation.

It might be asking the impossible... but we seem to be getting higher rates of response on the button device, but we do value the follow on selection options the touch screen devices provide. Is there a button device with maybe three follow on options that could also be on buttons?!?

Good responsive support to issues

Ease of use for customers simplicity of choices

downloading is confusing with regards to which option generates which report, so a guide would be good

We are getting a high response rate from the portals which provides us with information that we can use to improve service provision. I also like the pain points and highlights feature.

Portals can be moved very easily which is useful when we want to relocate a portal to a different area. The features also make it quite user friendly and we have received a lot of feedback as a result.

The PDF reports could be of better quality

We use HoN as a touchpoint for the employees in our region. From the start the team from HoN was engaged, helpful and pleasant, we enjoyed our weekly meetings with them. We also HoN to be fast, efficient and quality-oriented. The biggest thing for me was the personal interest they took in us and our organisation. We had a very pleasant and smooth process implementing their devices in our region and I wouldn't hesitate to recommend as a partner for any business

The software is simple to use and deploy.

We found the touchless features didn't work well

Very satisfied but this mainly reflects the level of support and engagement that we receive from [SENSITIVE CONTENT], the HoN Senior Customer Success Manager, EMEA.

Customer support is fantastic (survey set ups, problem solving etc.) Quick, simple and fun way to obtain feedback from our staff across a range of workplace services and projects Great reporting structure

Non software related - the terminals are not easy to move/transport around. They would benefit from a carry case to allow us to safely transport the terminals between buildings across our UK sites.

It is great we can see how customers feel about the service that they receiving so we can adapt services if needs be. Overall since the terminals have been the implemented we have really benefited off the feedback.

It was super easy to set up and put in place and the reporting software is amazing and all of the data is so clear to see.

When we were setting up we were hoping to have more options in the survey but I do believe that it is something in development.