Hotjar vs Medallia

Hotjar has 352 reviews and a rating of 4.66 / 5 vs Medallia which has 24 reviews and a rating of 4.46 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Add to compare

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.66 / 5 (352)

4.46 / 5 (24)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

November 20, 2020

October 15, 2020

Pros/Cons

  • Pros

  • I love how simple it makes things, the user interface is clean.

  • Very easy tool to pick up and master. Setting up heatmapping, screen recordings and surveys takes no more than a minute or two, and are very high-quality (including user location/company etc.)

  • Cons

  • There is not much to dislike about this platform, unfortunately you have to pay for some features, however, bear in mind that you can get some phenomenal insights.

  • You won't get all the bells and whistles of other software providers - but if you're just starting out or don't want to spend a lot, the service can't be beat.

  • Pros

  • This is a great program to gain customers feedback from their experiences. We can also respond within this program as well!!

  • Lot's of information given when looking at surveys, very helpful

  • Cons

  • Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.

  • There are not many cons to this as it is a basic system where customers can share their feedback with us.

Pricing

Pricing Range

Have a question about pricing?

Connect with Software Advice to learn about potential unexpected costs, price ranges, pricing for other recommended alternatives, and more!

Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A

N/A

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux