Hotjar vs Swell

Hotjar has 392 reviews and a rating of 4.66 / 5 vs Swell which has 142 reviews and a rating of 4.89 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.66 / 5 (392)

4.89 / 5 (142)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

5.0 / 5

Last Review Written

June 9, 2021

February 3, 2021

Pros/Cons

  • Pros

  • Very easy to use and great customer support.

  • The tracking is amazing. The tool is very easy to use. The price is reasonable.

  • Cons

  • There is not much to dislike about this platform, unfortunately you have to pay for some features, however, bear in mind that you can get some phenomenal insights.

  • The interface is a little cluttered at times, but this is a minor criticism as there are lots of features contained here!

  • Pros

  • Easy to install. Super easy to navigate the dashboard.

  • It's easy integration into our software. Great Customer Service!!

  • Cons

  • I wish there was a phone app for it but it seems it is in the works!

  • I haven't quite mastered the website and it seems very overwhelming but that is partly my fault as I haven't taken time to really work with it since we are so busy.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos