Hotjar vs Swell

RATING:

4.67

(478)

Hotjar has 478 reviews and a rating of 4.67 / 5 stars vs Swell which has 327 reviews and a rating of 4.62 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.67 / 5 (478)
4.62 / 5 (327)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 20, 2023
December 19, 2022
Pros/Cons
  • Pros

  • Hotjar has an amazing feature which allows to record user behavior. It is extremely useful to understand how users are interacting with your product.
  • It is very easy to integrate using google manager or directly paste the code. One of the best thing in HotJar is Heatmaps it shows me which part of my website are working well.
  • Cons

  • The biggest downside is that I am unable to use the heatmap functionality for the email signup popup that is located on the site.
  • It's not the easiest to set up but still manageable. That's the only downside I can think of.
  • Pros

  • Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests.
  • It has helped us get reviews from our patients with the ease of sending a great looking link. I also love that patients can message us from the site.
  • Cons

  • Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying.
  • If there is to be a bad review, it doesn't get weeded out before it gets posted for all to see.
Pricing Range
Product Demo
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2022

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2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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