Hotjar vs Yotpo

RATING:

4.7

(506)

Hotjar has 506 reviews and a rating of 4.66 / 5 stars vs Yotpo which has 357 reviews and a rating of 4.57 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (506)
4.6 (357)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 12, 2024
November 30, 2023
Pros/Cons
  • Pros

  • Hotjar has an amazing feature which allows to record user behavior. It is extremely useful to understand how users are interacting with your product.
  • It is very easy to integrate using google manager or directly paste the code. One of the best thing in HotJar is Heatmaps it shows me which part of my website are working well.
  • Cons

  • The biggest downside is that I am unable to use the heatmap functionality for the email signup popup that is located on the site.
  • It's not the easiest to set up but still manageable. That's the only downside I can think of.
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  • Pros

  • Easy to use and help booming your business. But i think function could be more.
  • The ease of use is incredible. The dashboard is very easy to navigate and make changes that will help your business.
  • Cons

  • I think they have dropped their pricing. They offered to drop our subscription.
  • It has a many features and you can get lost during setup when you don't know the software.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos