journy.io

RATING:

4.8

(4)
Overview

About journy.io

journy.io is an AI-powered platform that helps businesses bring all the product data together in one place and automate engagement triggers on high-risk accounts based on empirical customer insights. Key features include 360-degree customer views, signals and scores, playbooks and analytics. The platform enables managers to convert raw customer data from customer services, transactional systems and other sources to build a rich understanding of customers based on behaviors, preferences and interactions with the product.

journy.io Pricing

Pricing that grows with you. Free version and trial available. Starts at $200/month.

Starting price: 

$200.00 per month

Free trial: 

Available

Free version: 

Available

health score, campaign performance, lead qualification, personas

journy.io Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for journy.io

4 Reviews

Alexa

Information Technology and Services, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Conversion and expansion improved (saas)

Perfect. Our CS and sales team use it every day to keep track of customers.

PROS

Making segmentation of my customer base and seeing what each cohort is doing. Having churn and buying signals along the way. Just knowing in what stage clients are and pushing them down the funnel on autopilot.

CONS

We had to tweak the rules for getting our customer health scores accurate. Would have loved to do that automatically, but no major issue.

Reason for choosing journy.io

Best bang for the buck and easy to get started.

Jorge

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

From reactive to proactive customer success

They help us reduce churn, so very I’m very happy with it. We now know how customers use our product and that helps with our quarterly checkins.

PROS

Journy helps us making sure that customers get the most value from our software and thus are successful. We shifted from a reactive, to a proactive CS and sales approach. We also enjoy the Customer 360° feature where you see all customer information from our whole tech stack in one place.

CONS

I was worried that it might be too complex but it turned out to be very easy to work with.

Reason for choosing journy.io

Not need to switch tools, they push all enriched data in our Hubspot CRM.

Jonas

Retail, 11-50 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Best for SaaS companies looking to increase revenue and diminish churn

PROS

360° customer view, churn/buying/expansion signals in my CRM and the customer journey mapping to how everyone is doing.

CONS

We use a custom CRM and had to put some effort in making a connection with it.

Joris

Computer Software, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Much needed for all product led growth companies

Using journy.io directly impacted our business so wouldn’t change a thing.

PROS

They reduced our churn and increased our conversion rate. We have a freemium model so getting these free users to a paid plan was always a challenge. We now segment good and bad free users and get them to our ‘aha’ moment faster through personalized content based on user behavior. All automated so that saves a ton of time.

CONS

No major cons atm. Maybe more integrations, although they have Zapier.

Reason for choosing journy.io

Good technical documentation and even better support.