# Keatext Software Reviews, Demo & Pricing - 2026 > Review of Keatext Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/keatext-profile --- [Home](https://www.softwareadvice.com/) / [Predictive Analytics Software](https://www.softwareadvice.com/bi/predictive-analytics-comparison/) / Keatext Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Keatext 2026: Benefits, Features & Pricing Wondering if Keatext is right for your organization? Our Predictive Analytics Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Keatext 3.8 [(19)](https://www.softwareadvice.com/customer-experience/keatext-profile/#reviews) Pricing Starting at $550.00 per month ### About Keatext Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them. Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report. Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction. Review issues with the most impact that are brought to your attention by AI-based recommendations. Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report. Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard. Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics. Wondering if Keatext is right for your organization? Our Predictive Analytics Software selection experts can help you in 15 minutes or less. ## Keatext User Interface ## Popular Keatext Alternatives Main Product Keatext 3.8 [(19)](https://www.softwareadvice.com/customer-experience/keatext-profile/#reviews) Ratings Breakdown - 4.05Ease of use - 3.67Value for money - 4.29Customer support - 3.53Functionality Pricing Starting at $550.00 per month Get Price Alternative Product [Tableau](https://www.softwareadvice.com/bi/tableau-profile/) 4.6 [(2353)](https://www.softwareadvice.com/bi/tableau-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.20Value for money - 4.24Customer support - 4.49Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [JMP](https://www.softwareadvice.com/bi/jmp-profile/) 4.5 [(53)](https://www.softwareadvice.com/bi/jmp-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.31Value for money - 4.47Customer support - 4.38Functionality Pricing Starting at $1390.00 per year Get Price Alternative Product [OpenText Analytics Cloud](https://www.softwareadvice.com/bi/opentext-magellan-profile/) 5.0 [(1)](https://www.softwareadvice.com/bi/opentext-magellan-profile/#reviews) Ratings Breakdown - 5.0Ease of use - Value for money - Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [Looker](https://www.softwareadvice.com/bi/looker-profile/) 4.5 [(282)](https://www.softwareadvice.com/bi/looker-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.39Value for money - 4.48Customer support - 4.41Functionality Pricing Starting at $2000.00 per month Get Price Alternative Product [Qlik Sense](https://www.softwareadvice.com/bi/qlik-sense-profile/) 4.5 [(261)](https://www.softwareadvice.com/bi/qlik-sense-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.17Value for money - 4.16Customer support - 4.25Functionality Pricing Starting at $30.00 per month Get Price ## Keatext Pricing and Plans Starting price: $550.00 per month Free Trial Free Version Basic $550.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Keatext Features - Popular features found in Predictive Analytics AI/Machine Learning Data Blending Data Discovery Data Visualization Forecasting Modeling & Simulation - More features of Keatext Activity Dashboard Ad hoc Query Ad hoc Reporting Annotations Application Development Benchmarking Boolean Search Categorization/Grouping Chat/Messaging Collaboration Tools Commenting/Notes Customer Experience Management Customer Journey Mapping Customer Profiles Customer Segmentation Customizable Dashboard Customizable Reports Dashboard Dashboard Creation Data Analysis Tools Data Capture and Transfer Data Classification Data Cleansing Data Connectors Data Import/Export Drag & Drop Feedback Management Filtering For Healthcare High Volume Processing Integration into Third Party Applications Interactive Reports Knowledge Management Language Detection Marketing Reports Media Analytics Mixed Methods Research Multi-Channel Data Collection Multi-Language Multiple Data Sources Natural Language Processing Negative Feedback Management No-Code Performance Metrics Predictive Analytics Predictive Modeling Qualitative Comparative Analysis Quantitative Analysis Reporting/Analytics Reporting & Statistics Search/Filter Segmentation Self-service Analytics Sentiment Analysis Single Sign On Statistical Analysis Summarization Survey/Poll Management Surveys & Feedback Tagging Taxonomy Classification Text Analysis Text Fields Third-Party Integrations Topic Clustering Trend Analysis User Research Analysis Visual Analytics Visual Discovery Widgets Workflow Automation ## Keatext Integrations Zendesk Suite Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review SurveyMonkey Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review ## Keatext User Reviews Overall Rating 3.8 Ratings Breakdown 5 16% 4 47% 3 37% 2 0% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 3.7 Customer support 4.3 Functionality 3.5 Have you used Keatext and would like to share your experience with others? Francis C. Verified reviewer Used other for less than 6 months Review source Reviewed March 2018 We evaluated Keatext during a test period and were very impressed with the results. 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The Keatext interface is clear and easy to use. Keyword groupings and the display of sentiment measurement graphs are useful. Cons: None. We have not completed the product testing yet. A complementary offer for other data formats would be appreciated. Vendor Response Hi Francis, Thank you for reviewing Keatext! I am glad your experience was positive. My colleague in Customner Care will follow up on your request. Take care! Tatiana Replied May 2018 Read More VR Verified Reviewer Marketing and Advertising 2-10 employees Used daily for less than 12 months Review source Reviewed January 2019 You will like it 4 Definitely recommended if you’re interesting in analyzing text feedback and use it for decision-making. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit – literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas. 1. Easy-to-use rather it is fun app that will make you love you work. 2. Great customer support. 3. Let’s you monitor customer sentiments, trends, and more across multiple channels. Cons: 1\. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what’s the logic here but if it’s a global tool, everyone should be able to access website. 2. Third-party integration needs more work. Vendor Response Thank you for your review! We do not blacklist IP addresses, though we have safety features in place to prevent suspicious activity. Feel free to reach out if you have troubles accessing our tool! Replied March 2019 Read More VR Verified Reviewer Retail Used weekly for unspecified Review source Reviewed March 2018 Easy to use 3 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours. Cons: The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets. Vendor Response Hello! Thank you for sharing your thoughts with us. It's great to hear you had an easy time using the software. I'd love to learn more about your last point concerning additional statistical techniques for the lexical analysis. I'm also curious to know which version of the application you used, we've advanced quite a lot on the types of analytics we do. Please get in touch if you have a few minutes to share more details. Thanks! Tatiana Replied May 2018 Read More kt kerem t. Verified reviewer Consumer Goods 501-1000 employees Used daily for less than 6 months Review source Reviewed September 2022 Perform better to your customers with Keatext 4 It was all ok !! Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Keatext is a very powerful tool. It has many functions while performing your customers better with efficient way. Especially comperative analysis helped me a lot. Cons: Nothing specific, but in this kind of softwares ,users may need additional how to guide videos or documents. Read More SC Sharon C. Verified reviewer Management Consulting 1001-5000 employees Used daily for less than 6 months Review source Reviewed April 2020 Good for some use cases, but not for my case 5 Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 2 Functionality Pros: Power to analyze thousands of text data rows. Cons: Limitations are so clear. 1) Filter set renews every time I update the data even though the columns are the same in the same order. 2) Cumbersome to add any filters. It would be nice to drag and drop like in Excel pivot table or in Tableau. 3) Its AI is not able to read beyond typos. Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. 4) Noun = topic, adjective = sentiment -- too binary. What if users express the same idea by saying "reliability is great" and "reliable product"? Shouldn't it be considered the same? But Keatext doesn't know how to do that. 5) Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline. 6) AI can't read between the lines. It's too single dimensional. Nuance won't be picked up by Keatext. Vendor Response Hi Sharon, thank you for taking the time to provide us feedback. We have worked numerous improvements on the platform and are releasing very exciting new features shortly. As a more specific response to all your points, we believe we can help with a short training session as all the points above are already available in the platform. Please connect with us on sales@keatext.com and we will be very happy to show you the results and get your feedback! Thank you very much, Replied July 2020 Read More Sarwan B. Verified reviewer Used other for less than 2 years Review source Reviewed March 2018 Does most of the work on its own, and easy to use 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I love the user interface and how easy it is to move between pages. and we can just keep clicking on the words to go deeper. Cons: the thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words. It would be nice if a word cloud can be generated for the entire database Vendor Response Hi Sarwan, Glad you enjoyed the overall experience. I wonder what went wrong with the groups back when you were using it. We'll keep an eye on it, thanks for the heads up! You're right, there's no word cloud function in the app, but it's easy to make them using data export. (The world is divided in word cloud haters and word cloud lovers, we thought we'd stay neutral so we can have them all as customers. :D) Thank you for the review, it contained valuable feedback! Tatiana Replied May 2018 Read More MS Myshka S. Consumer Services 5001-10000 employees Used weekly for more than 2 years Review source Reviewed March 2018 Easy, great support and collaboration by Keatext 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The sentiment score it provides as well as the text categories such as problem, praise, suggestion, question. Cons: Because there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations. Vendor Response Hi Myshka, I'm grateful you took the time to review our platform. Not only are you our oldest customer, but you're a true partner in helping us grow and better ourselves. Thanks, Tatiana Replied May 2018 Read More KF Katherine F. Verified reviewer Management Consulting 2-10 employees Used monthly for more than 2 years Review source Reviewed February 2021 Excellent tool, great value 5 Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simply put, I love Keatext. Keatext enables me to draw out insights and create concomitant visualizations, and to do so quickly. It is easy to use and intuitive. Beyond the tool itself, the Keatext team goes above and beyond to serve their clients, whether through trainings or quick-turnaround scrape requests. Keatext is not cheap but the value it delivers--both in terms of the tool itself, as well as the time it saves me from writing scrapes and do a completely manual analysis--is more than worth it. Cons: Some workflows and work areas within the tool still feel a little clunky. Read More ST Samir T. Used monthly for less than 12 months Review source Reviewed March 2018 I used Keatext for sentiment analyses on large datasets. 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis. It was the first time that i tried a software with a sentiment analysis this well presented. I was able to export intelligence from my analyses that were very valuable to me. Cons: Sentiment analysis needs very large amounts of data to be relevant. Even if i liled the output, i was not able to get lots of value with smaller data sets. The precision was sometimes off and i had to manually analyse the data afterwards. Vendor Response Hi Samir, I'm happy you shared some insights into how you used the tool. I think you tried our previous version, since then we've improved our analytics including the sentiment analysis. Your observation concerning small datasets is very interesting. I'd be curious to know what's your threshold of small vs. large. I usually prefer datasets with at least 3000 comments, just to be closer to a statistically significant sample size. Please get in touch if you'd like to take it for another spin and thank you kindly for all the details you shared in your review. Tatiana Replied May 2018 Read More RH Rachel H. Verified reviewer Management Consulting 5001-10000 employees Used weekly for less than 6 months Review source Reviewed April 2020 Keatext is great in theory but needs improvement in practice 4 Ratings Breakdown 3 Ease of use 2 Value for money 3 Customer support 3 Functionality Pros: Keatext was easy to download and delivers on its promise to categorize large amounts of text data into digestible pieces/themes. Cons: Keatext does not allow you to regroup easily, and doesn't appear to learn new categories after you have previously grouped them manually Vendor Response Hi Rachel, thanks for the feedback! We've been working a lot recently on the group management screens with the goal of improving usability. We also reviewed approaches for better automated grouping and introduced features to support larger categories (like a taxonomy or a customer journey map). We would be happy to take the time to present you the new features and get your feedback. We also have recently introduced Export and Import of custom groups, which allows you to reuse well formed groups by subject in different projects. This way the application is going to learn from the custom groups and regroup all new members into existing groups.Marci Replied April 2020 Read More Showing 1 - 10 of 19 Reviews Load More Reviews ## Other Top Recommended Predictive Analytics Software [SAP BTP](https://www.softwareadvice.com/bi/sap-btp-profile/) **0.0** (0) Recently recommended **2** times [Amazon Redshift](https://www.softwareadvice.com/bi/amazon-redshift-profile/) **4.4** (16) Recently recommended **1** times [Tableau](https://www.softwareadvice.com/bi/tableau-profile/) **4.6** (2353) Recently recommended **0** times [Google Cloud](https://www.softwareadvice.com/compliance/google-cloud-platform-profile/) **4.7** (2290) Recently recommended **0** times Stuck Between Options? 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