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> Reviews of Kustomer. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kustomer is a good fit for you!

Source: https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews

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Kustomer Reviews

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[Overview](https://www.softwareadvice.com/customer-experience/kustomer-profile/)

Reviews

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# Kustomer Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(54)

4

(22)

3

(3)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.7

Value for money

4.4

Functionality

4.6

* * *

### Pros

"This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used."

"It allows for better post-sale service, real-time tracking, live chat, automatic response personalization, FAQs—everything you need, this software has it."

"This feature allows me to keep important conversations in my inbox so I can reply promptly to my customers."

### Cons

"Glitchy at times, like their redaction feature stopped working as it should and chats were coming in after the set business hours"

"Furthermore, the system may experience slower performance during chat sessions, leading to delays in response times."

"As is typical some features were oversold and did require additional time and energy to implement."

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Kustomer Reviews, Pros and Cons - 2026 Software Advice