Leadoo vs TeamSupport

RATING:

4.7

(28)

Leadoo has 28 reviews and a rating of 4.68 / 5 stars vs TeamSupport which has 845 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (28)
4.5 (845)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 18, 2023
May 17, 2024
Pros/Cons
  • Pros

  • It is easy to use and guidelines customer to give us that information which we need.
  • It's super easy to implement and easy to use. It serves for many purposes e.g. like customer service and for lead generation.
  • Cons

  • The development of the cloud service is so fast that it is sometimes hard to keep up.
  • As the software is still quite new there are some flaws - we have an outsourced customer service unit, that has some trouble with reporting the time spent online.
Read all user reviews
  • Pros

  • I like the ability to search up previous tickets that could help me review issues that occurred before.
  • Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.
  • Cons

  • I often have trouble locating previous tickets using the search feature.
  • The configuration and setup is very non-intuitive and confusing.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos