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> Reviews of Listen360. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Listen360 is a good fit for you!

Source: https://www.softwareadvice.com/customer-experience/listen360-profile/reviews

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Listen360 Reviews

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[Overview](https://www.softwareadvice.com/customer-experience/listen360-profile/)

Reviews

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# Listen360 Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(45)

4

(11)

3

(1)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.9

Value for money

4.7

Functionality

4.7

* * *

### Pros

"I especially appreciated how clear and visual the reporting was, which helped turn customer responses into meaningful, data‑driven actions rather than just raw survey results."

"The platform made it easy to collect real‑time feedback, monitor customer satisfaction trends, and identify areas for improvement quickly."

"What I liked most about Listen360 was its strong focus on customer feedback and actionable insights."

### Cons

"it takes one bad review to affect your percentage and it takes SO many reviews to get your percentage back up"

"It's not as self-service as I'd like."

"As an admin, sometimes it is hard to navigate to the right branch or department."

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Listen360 Reviews, Pros and Cons - 2026 Software Advice