Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.

Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red.

I know there are many other use cases than how we used Medallia but I found the experience easy to navigate and straight forward to understand customer and internal NPS scores and feedback.

Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers.

Also I really liked the ability to respond to concerns and create action plan related to it.

The most complete solution and certainly best of breed in the Net Promoter Score space. Can handle the complexity of customer experience journeys.

Medallia helps you know and respond to your customers.

For a lot of industries, return on feedback is difficult.

The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.

Medallia is awesome to use to see what coustomers have to say whether it's good or bad then you can fix the things that need fixed.

It's a great and clean user interface that allows for quick navigation.

Targets are sometimes hard to reach and those targets must be strategized offline.

Overall, it allows for instant recognition of employees and the ability to analyze feedback.

I really like the ability to establish either relationship or deal review campaigns at the company or opportunity level.

I love using mediallia cloud surveys.it let's me see what costumers have to say about my crew and myself.

The Reps are amazing and so helpful. There are a lot of functions built into Medallia.

Therefore only people who were really upset about the service they received respond extremely negatively and are not helpful with their feedback.

US Dollar

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities.


Medallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement.


Medallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.



LongDescription

Real Time Analytics

Engagement Tracking

Customer Surveys

Surveys & Feedback

Site Intercept Survey

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

Progress Tracking

Sentiment Analysis

Communication Management

Goal Management

Collaboration Tools

Data Import/Export

Randomization

Pulse Surveys

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Question Piping

Complaint Monitoring

Benchmarking

Question Library

Question Branching

Visual Analytics

Response Validation

Activity Dashboard

Response Quotas

Reporting & Statistics

Predictive Analytics

Segmentation

Data Visualization

Chat/Messaging

Customizable Templates

Dashboard

Multi-Language

Ratings/Reviews

Real Time Reporting

Support Audio/Images/Video

Goal Setting/Tracking

Reporting/Analytics

Anonymous Feedback

Customer Profiles

Feedback Management

Data Analysis Tools

Negative Feedback Management

Tagging

Action Management

Third Party Integrations

Survey Builder

Employee Recognition

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Medallia Experience Cloud

In Person

Live Online

Webinars

Documentation

Medallia Experience Cloud Comparisons

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons