# XM for Customer Experience vs Medallia Experience Cloud - 2026 Comparison - Software Advice > XM for Customer Experience vs Medallia Experience Cloud - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/customer-experience/medallia-profile/vs/qualtrics-customerxm --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / XM for Customer Experience vs Medallia Experience Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated March 15, 2026 # XM for Customer Experience vs. Medallia Experience Cloud: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated March 15, 2026 # XM for Customer Experience vs. Medallia Experience Cloud: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.6 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Starting Price $1500.00per year Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses XM for Customer Experience Based on 255 reviews - Popular among: Enterprise organizations - Most common industries: Education & Learning (28%), Professional Services (14%) and Health & Medicine (7%) - Top use cases: Customer Experience (8%), Customer Satisfaction (4%) and Customer Engagement (3%) 82% of users recommend this product [](https://www.softwareadvice.com/customer-loyalty/medallia-profile/) [Medallia Experience Cloud](https://www.softwareadvice.com/customer-loyalty/medallia-profile/) 4.5 [(33)](https://www.softwareadvice.com/customer-loyalty/medallia-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Medallia Experience Cloud Based on 33 reviews - Top use cases: Customer Satisfaction (15%), Survey (12%) and Customer Experience (9%) 80% of users recommend this product [](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) XM for Customer Experience 4.6 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) [](https://www.softwareadvice.com/customer-loyalty/medallia-profile/) Medallia Experience Cloud 4.5 [(33)](https://www.softwareadvice.com/customer-loyalty/medallia-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 255 reviews Ease of use 4.4 Value for money 4.5 Customer support 4.6 Functionality 4.6 4.5 Based on 33 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.3 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 288 reviews from NPS * * * Customizable Fields 5.0 Customizable Templates 3.4 Dashboard 5.0 Data Analysis Tools N/A Data Import/Export N/A Engagement Tracking 5.0 Customizable Fields N/A Customizable Templates 5.0 Dashboard N/A Data Analysis Tools 5.0 Data Import/Export 4.0 Engagement Tracking N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ServiceNowNot enough reviews ](https://www.softwareadvice.com/product/27432-ServiceNow/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ Tray.ioNot enough reviews ](https://www.softwareadvice.com/bpm/tray-io-profile/) [ SlackNot enough reviews ](https://www.softwareadvice.com/remote-support/slack-profile/)[ Marketo EngageNot enough reviews ](https://www.softwareadvice.com/marketing/marketo-profile/)[ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/) ## Reviews * * * RC Ryan C.Analytics ManagerReal Estate, 51-200 employees "More stable and better ability to glean insights from data collected compared to some of the other VoC tools out there" Oct 29, 2025 VR Verified ReviewerMgr., Market InsightsInsurance, 5001-10000 employees "Their customer service is not as good as it used to be, and both their programming interface and reporting tools could be easier to use." Feb 5, 2026 Ryan A.Senior Reports AnalystHuman Resources, 5001-10000 employees "Due to data privacy and system limitation, sometimes, it doesn't show some data views that we need such as NPS scores per recruiter." Jun 18, 2024 TS Travis S.Mobile ExpertTelecommunications, 5001-10000 employees "I feel like the surveys can be a little too vague sometimes, making it difficult to accurately describe the events of their visit pertaining directly to my performance." Jul 10, 2021 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [SurveyMonkey vs XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/vs/surveymonkey/)[Jotform vs XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/vs/jotform/)[SurveyMonkey vs Medallia Experience Cloud](https://www.softwareadvice.com/customer-loyalty/medallia-profile/vs/surveymonkey/)[Trustpilot vs Medallia Experience Cloud](https://www.softwareadvice.com/customer-loyalty/medallia-profile/vs/trustpilot/)