Medallia Experience Cloud vs Sogolytics
Medallia Experience Cloud has 31 reviews and a rating of 4.48 / 5 stars vs Sogolytics which has 722 reviews and a rating of 4.69 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.
- I know there are many other use cases than how we used Medallia but I found the experience easy to navigate and straight forward to understand customer and internal NPS scores and feedback.
Cons
- You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark.
- Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red.
Pros
- Creating the questions and answers portion of a survey is very easy and user-friendly, which is helpful when learning how a new platform might integrate into your business operations.
- Ease of use, designs possibilities, integration with other platforms.
Cons
- Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem.
- Navigating between projects was a little confusing. Not all changes after test survey made it to the visual report but was available in data export.
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2023
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