Medallia Experience Cloud vs UXPressia

RATING:

4.5

(31)

Medallia Experience Cloud has 31 reviews and a rating of 4.48 / 5 stars vs UXPressia which has 78 reviews and a rating of 4.74 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (31)
4.7 (78)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 2, 2023
March 14, 2023
Pros/Cons
  • Pros

  • Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.
  • I know there are many other use cases than how we used Medallia but I found the experience easy to navigate and straight forward to understand customer and internal NPS scores and feedback.
  • Cons

  • You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark.
  • Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red.
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  • Pros

  • I loved the dark mode, all the colors used and clean simple interface. I thought it was simple and easy to do all the things that I was trying.
  • Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients.
  • Cons

  • I also thought some prior personas disappeared, because I couldn't see the slider to scroll down on the right.
  • So if UXPressia wants to trick people, it is their problem.
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Pricing Range
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$
$
$
$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos