Medallia vs Zoho CRM

Medallia has 24 reviews and a rating of 4.46 / 5 vs Zoho CRM which has 4594 reviews and a rating of 4.24 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Medallia

Zoho CRM

Add to compare

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.46 / 5 (24)

4.24 / 5 (4,594)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

October 15, 2020

January 20, 2021

Pros/Cons

Pros
This is a great program to gain customers feedback from their experiences. We can also respond within this program as well!!
Lot's of information given when looking at surveys, very helpful

Cons
Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.
There are not many cons to this as it is a basic system where customers can share their feedback with us.

Read all user reviews

Pros
Excelente products amazing easy to use a lot of value
Easy to use and simple to setup. I love the app.

Cons
User interface is looking good, but it is not intuitive enough, takes sometime to navigate and find what you need.
Sometimes a little glitchy but overall a great tool

Read all user reviews

Pricing

Pricing Range

Have a question about pricing?

Connect with Software Advice to learn about potential unexpected costs, price ranges, pricing for other recommended alternatives, and more!

Product Demo & Screenshots

Product Demo

Explore product images

View all images

View all images

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Popular Medallia Comparisons

Medallia vs Zoho CRM

Medallia vs Zendesk

Medallia vs DealerCenter

Medallia vs SoGoSurvey

Medallia vs Hotjar

Medallia vs Birdeye