Medallia vs Zoho CRM

Product Overview

Medallia

Zoho CRM

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Ratings & Reviews

Overall Rating

4.43 / 5 (23)

4.22 / 5 (4,069)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

December 11, 2019

June 1, 2020

Pros/Cons

Pros
This is a great program to gain customers feedback from their experiences. We can also respond within this program as well!!
Lot's of information given when looking at surveys, very helpful

Cons
Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.
There are not many cons to this as it is a basic system where customers can share their feedback with us.

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Pros
Excelente products amazing easy to use a lot of value
Easy to use and simple to setup. I love the app.

Cons
User interface is looking good, but it is not intuitive enough, takes sometime to navigate and find what you need.
Sometimes a little glitchy but overall a great tool

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Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots

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