User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
The analytical data it provides helps coach and improve employees ability to offer great customer service.
What I like most about the software is the ease of use which is very important to me as a user.
If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it.
That it allows your customers, the ones who are super upset or unhappy, to continue to contribute to a neg rating. Also, i don't think it integrates with zendesk.
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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