The analytical data it provides helps coach and improve employees ability to offer great customer service.

If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it.

The ability to know a customers likelihood to churn is huge.

What I like most about the software is the ease of use which is very important to me as a user.

Nicereply has helped our team focus our vision on providing outstanding customer service. It integrates with our help desk software and is easy to use.

Nice reply may not be the first name you think of when it comes to CSAT and Net Promoter, but after using it, it will likely be the only name you want.

That it allows your customers, the ones who are super upset or unhappy, to continue to contribute to a neg rating. Also, i don't think it integrates with zendesk.

Has great features and their support is great and friendly. I have never had a problem with anything on here.

This software has been a great way to encourage better customer service around my office both internally and with clients.

No registration for customers and so on. Very easy to use and price is so positive for our small business.

This Product is Easy to  of Use Lower up-front cost.

This has allowed our team to improve overall customer service satisfaction. Super easy and quick set up and great integrations.

It's not quite there yet, but it's a good tool so far.

I like most the ease of use for both implementations and for customers to provide feedback. It's a great service to offer your customers an easy way to tell you how you are doing.

Wonderful service, when it comes to satisfication reports this should be the one you want to use.

It's entirely focused on getting feedback from customers, in one of three types of customer feedback surveys. Because of that razor sharp focus, it's very easy to use and implement.

Fast and accurate software with great customer support that efficiently resolves issues. Overall a great tool to allow your clients to provide accurate feedback.

It is easy for customers and looks good at the bottom of the emails.

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

As a part of a customer service team, no real dislikes as yet. I have not yet come upon anything bad in the Nicereply system.

Easy to set up, well priced against competitors. Plugs into Frontapp which runs smooth.

I love nice reply because it always helps you see where your customers are enjoying your support and when they are not.

Nothing about the software specifically, but an irate client could get more angry if they see a Nicereply.

I don't like logging in and looking at all the stuff I did wrong because that can be quite demotivating and demoralizing.

It is a very practical tool for improving our Customer service because we want to have only satisfied customers. We can quickly respond and help our customers get the best service.

I love how easy it makes it to track customer satisfaction. It also has an awesome rewards feature that you can implement for your team, to give them pizza or gift cards.

US Dollar

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. 

- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide
- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.
- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
- Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.
- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability.
- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.
- See your data in your CRM software and set automation based on the scores & feedback.
- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.
- Recognize your best agents with leaderboards and drill-downs stats per team and agent.
- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.
- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.
- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

LongDescription

Commenting/Notes

Engagement Tracking

Surveys & Feedback

URL Customization

Template Management

Data Import/Export

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Complaint Monitoring

Real Time Notifications

Email Management

Visual Analytics

Response Validation

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Chat/Messaging

Customizable Templates

Dashboard

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Feedback Management

Data Analysis Tools

Negative Feedback Management

Third Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Multi-Language

Trend Analysis

NPS of Customers

Web browser (OS agnostic)

Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings)

Start plan - $99/month billed monthly,  $79/month billed yearly (up to 250 received ratings)

Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings)

Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 received ratings)

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