The analytical data it provides helps coach and improve employees ability to offer great customer service.

If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it.

The ability to know a customers likelihood to churn is huge.

What I like most about the software is the ease of use which is very important to me as a user.

Nicereply has helped our team focus our vision on providing outstanding customer service. It integrates with our help desk software and is easy to use.

Nice reply may not be the first name you think of when it comes to CSAT and Net Promoter, but after using it, it will likely be the only name you want.

That it allows your customers, the ones who are super upset or unhappy, to continue to contribute to a neg rating. Also, i don't think it integrates with zendesk.

Has great features and their support is great and friendly. I have never had a problem with anything on here.

This software has been a great way to encourage better customer service around my office both internally and with clients.

No registration for customers and so on. Very easy to use and price is so positive for our small business.

This Product is Easy to  of Use Lower up-front cost.

This has allowed our team to improve overall customer service satisfaction. Super easy and quick set up and great integrations.

It's not quite there yet, but it's a good tool so far.

I like most the ease of use for both implementations and for customers to provide feedback. It's a great service to offer your customers an easy way to tell you how you are doing.

Wonderful service, when it comes to satisfication reports this should be the one you want to use.

It's entirely focused on getting feedback from customers, in one of three types of customer feedback surveys. Because of that razor sharp focus, it's very easy to use and implement.

Fast and accurate software with great customer support that efficiently resolves issues. Overall a great tool to allow your clients to provide accurate feedback.

It is easy for customers and looks good at the bottom of the emails.

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

As a part of a customer service team, no real dislikes as yet. I have not yet come upon anything bad in the Nicereply system.

Easy to set up, well priced against competitors. Plugs into Frontapp which runs smooth.

I love nice reply because it always helps you see where your customers are enjoying your support and when they are not.

Nothing about the software specifically, but an irate client could get more angry if they see a Nicereply.

I don't like logging in and looking at all the stuff I did wrong because that can be quite demotivating and demoralizing.

It is a very practical tool for improving our Customer service because we want to have only satisfied customers. We can quickly respond and help our customers get the best service.

I love how easy it makes it to track customer satisfaction. It also has an awesome rewards feature that you can implement for your team, to give them pizza or gift cards.

The only thing I could complain about is amount of responses to my questionaire.

To bad there are more costs than you realise at first.

I would really recommend to other users to try it, because I am mostly satisfied by it.

It is easy to use, but with very poor question type and logic choices. Design options and text editi.

Haven't had that much experience yet, but I hope to have a good experience.

I was able to quickly and easily create summaries and visualizations of my results to get a better overview. The customer service of Survio.com is also excellent.

Survio is a bit on the expensive side and the discount is hard to get for students.

Price is lower than others, Friendly Interface, a lot of useful Abilities, including semantic differential.

The software is very easy to use, it just flows in the natural way. Complicated quests are made in no time.

The fact that I have to pay to use some of the functionalities.

It helped me to reach a lot more respondents for my research project as I have expected, because of its ease of use and clean interface.

No possibilities to upload pictures for the service.

I like the most that the tool is easy to use. Also I like the design and layout.

As a student, survio is a useful helper for me during my studies.

The customer service was excellent and provided quick and accurate responses.

A useful tool to analyze the answers for my thesis. Large selection of tools in the creation of the questionnaire.

User friendly, surveys easy to evaluate, good customer service.

Thanks to Survia I create my diploma thesis and also helps to obtain data for future work for the creation of a brochure.

This software is easy to use and gives clear output.

Nice and user-friendly interface, where is super easy to create simple forms or surveys even for a beginner.

The pity is that when the number of people answering the questionaire is bigger than 100, the next answers doesn’t count anymore.

Although I'm using only the free trial version, for now, I can see that it's possible to use integration and automation, which can be really helpful.

I think it is really good and paying for it is worth the money.

The support service was really helpful and quick.

Easy to use, great technical support, various types of questions enable user to make really relevant questionnaire.

Very good site for surveys. Ease of use, nice graphics, many possibilities, a lot of patterns, great analysis of results.

Easy to use, customer service was excellent and came back to me promptly with any questions i had. Would definately recommend to friends and colleagues.

I love the functionality, user friendliness and clarity of instructions.

It just allows only 1 filter. Sometimes it is unstable, versions are not saved or changes that are made are lost.

I am really satisfied with Survio, because of the easy using and some functions, which are amazing.

Free version of Survio, we have experience with, provides enough functions for making simply questionnaires, for non-profit sector great point to start with. It is very intuitive and easy to use.

Very friendly application, easy to use, with all the requirements needed to build questionnaires. Excellent customer service.

Unfortunately there is no price package for non-profit education providers.

I had to find information about it by myself. There is no any  booklet at university.

I really like the way survio works. It is easy, accessable and has a very nice look.

We like the user friendly design and easy integration.

US Dollar

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. 

- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide
- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.
- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
- Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.
- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability.
- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.
- See your data in your CRM software and set automation based on the scores & feedback.
- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.
- Recognize your best agents with leaderboards and drill-downs stats per team and agent.
- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.
- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.
- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

LongDescription

Commenting/Notes

Engagement Tracking

Surveys & Feedback

URL Customization

Template Management

Data Import/Export

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Complaint Monitoring

Real Time Notifications

Email Management

Visual Analytics

Response Validation

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Chat/Messaging

Customizable Templates

Dashboard

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Feedback Management

Data Analysis Tools

Negative Feedback Management

Third Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Multi-Language

Trend Analysis

NPS of Customers

Web browser (OS agnostic)

Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings)

Start plan - $99/month billed monthly,  $79/month billed yearly (up to 250 received ratings)

Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings)

Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 received ratings)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Nicereply

In Person

Live Online

Documentation

Videos

Survio is an online solution designed to help businesses create customizable surveys using in-built templates with various content, layout and style types. It enables employees to distribute surveys and capture results in various formats in real-time.


The application lets administrators gain insights into customer requirements, assess employee performances and analyze market trends by collecting user responses. Features of Survio include customer feedback, data export, white labeling, customizable footer content, reporting and more. Additionally, it allows professionals to generate shareable links to engage with the target audience through emails or social media platforms.


Survio comes with an application programming interface (API), which lets businesses integrate the system with several third-party platforms such as Google Analytics, Facebook and more. Pricing is available on a monthly or yearly subscription and support is extended via phone and email.



Real Time Analytics

Site Intercept Survey

Skip Logic

Customizable Reports

Access Controls/Permissions

Activity Tracking

SSL Security

Single Sign On

Customizable Fields

Email Distribution

Statistical Analysis

Question Piping

Question Library

Question Branching

Social Media Integration

Real-Time Notifications

Email Reminders

Response Quotas

Data Visualization

Reminders

Live Results Sharing

Multiple Question Types

Online Polling

Support Audio/Images/Video

Paper-Based

Customizable Forms

Third-Party Integrations

Multiple User Accounts

Offline Response Collection

Search/Filter

Personal plans include:
Survio Mini -  $25/month (or $16.58/month when billed annually) for 1,000 survey responses per month
Survio Standard - $55/month (or $33.25/month when billed annually) for 10,000 survey responses per month
Survio Elite - $95/month (or $66.58/month when billed annually) for 50,000 survey responses per month

Or choose from Business plans with more seats included:
Survio Small - $120/month for 3 users and up to 150,000 survey responses per month
Survio Medium - $300/month for 5 users and up to 600,000 survey responses per month
Survio Etnerprise - Get a custom quote for limitless all-inclusive solution


Nicereply vs Survio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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