--- title: "Best NPS Software for Small Businesses 2026 | Software Advice" description: "Find the best NPS software for small businesses. Compare top-rated tools by real reviews, features and pricing — all in one place on Software Advice." source_url: "https://www.softwareadvice.com/customer-experience/nps-comparison/small-business/" page_type: "page" language: "en" --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / NPS Software for small businesses Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best NPS Software for small businesses ## NPS Software (75 products) [Small Business](https://www.softwareadvice.com/customer-experience/nps-comparison/)[Free Version](https://www.softwareadvice.com/customer-experience/nps-comparison/free/) Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Nicereply](/survey/nicereply-profile/) - Overall rating: 4.7/5 - Reviews: 283 - Starting price: $59.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights [Read more](/survey/nicereply-profile/) ##### What users love - Actionable customer insight collection - Intuitive and user-friendly interface - Team accountability and motivation ##### To take in mind - Inconsistent and unfair rating issues #### Features ##### Best rated features - Multi-Language: 5/5 - Real-Time Notifications: 5/5 - CRM: 5/5 - Multi-Channel Data Collection: 5/5 ##### Worst rated features - Dashboard: 3.5/5 - Visual Analytics: 4/5 - Email Marketing: 4/5 - Predictive Analytics: 4/5 [See all features](/survey/nicereply-profile/#key-features) #### Pricing ##### Starter - Price: $59.00/month - 3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers) ##### Essential - Price: $119.00/month - 10 User Seats & 250 Survey Responses/Month (equals surveying approx. 2500 customers) ##### Growth - Price: $239.00/month - 25 User Seats & 1000 Survey Responses/Month (equals surveying approx. 10 000 customers) [See full pricing details](/survey/nicereply-profile/#pricing-and-plans) --- ### [Jotform](/market-research/jotform-profile/) - Overall rating: 4.7/5 - Reviews: 2,934 - Starting price: $0.00/month - Best for: Enterprise businesses - Free trial: Not available - Free demo: Not available #### Overview Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order [Read more](/market-research/jotform-profile/) ##### What users love - Quick, flexible form building - User-friendly and intuitive interface - Extensive branding and design options ##### To take in mind - Expensive plans and feature limits - Slow and limited support channels - Email delivery and notification issues #### Features ##### Best rated features - Single Sign On: 5/5 - Text Editing: 5/5 - Booking Management: 5/5 - Real-Time Updates: 5/5 [See all features](/market-research/jotform-profile/#key-features) --- ### [Delighted](/survey/delighted-profile/) - Overall rating: 4.8/5 - Reviews: 57 - Starting price: $17.00/month - Free trial: Not available - Free demo: Not available #### Overview Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys [Read more](/survey/delighted-profile/) #### Features ##### Best rated features - CRM: 5/5 - Surveys & Feedback: 5/5 - Mobile Survey: 5/5 - Multi-Channel Communication: 5/5 [See all features](/survey/delighted-profile/#key-features) --- ### [Zonka Feedback](/market-research/zonka-feedback-profile/) - Overall rating: 4.8/5 - Reviews: 68 - Starting price: $199.00/month - Free trial: Not available - Free demo: Not available #### Overview Zonka Feedback is an AI-powered customer feedback and experience management platform serving small businesses to large enterprises across industries such as retail, healthcare, [Read more](/market-research/zonka-feedback-profile/) #### Features ##### Best rated features - Complaint Monitoring: 5/5 - Question Branching: 5/5 - Customer Segmentation: 5/5 - Customizable Forms: 5/5 ##### Worst rated features - Trend Analysis: 4/5 [See all features](/market-research/zonka-feedback-profile/#key-features) --- ### [Listen360](/customer-experience/listen360-profile/) - Overall rating: 4.8/5 - Reviews: 57 - Starting price: $99.00 - Free trial: Not available - Free demo: Not available #### Overview Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location brands strengthen relationships, boost loyalty, and [Read more](/customer-experience/listen360-profile/) #### Features ##### Best rated features - Multi-Language: 5/5 - Access Controls/Permissions: 5/5 - API: 5/5 - Text Fields: 5/5 ##### Worst rated features - AI/Machine Learning: 2/5 - Pulse Surveys: 3/5 - Customizable Fields: 3/5 [See all features](/customer-experience/listen360-profile/#key-features) --- ### [Typeform](/hr/typeform-profile/) - Overall rating: 4.7/5 - Reviews: 985 - Starting price: $39.00/month - Best for: Customizable Questions - Free trial: Available - Free demo: Not available #### Overview Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started with help from Typeform AI or build from scratch. [Read more](/hr/typeform-profile/) ##### What users love - Engaging and customizable forms - Intuitive experience for all users - Dynamic and interactive surveys ##### To take in mind - Expensive for small users - Limited and clunky export tools - Key features locked behind paywall #### Features ##### Best rated features - NPS Survey Structure: 5/5 - Q&A Management: 5/5 - Pipeline Management: 5/5 - Text Fields: 5/5 ##### Worst rated features - Abbreviation Detection: 3/5 - Communication Management: 4/5 - Panel Management: 4/5 [See all features](/hr/typeform-profile/#key-features) #### Pricing ##### Basic - Price: $39.00/month - Created for everyone: Create interactive AI forms that connect to your workflow ##### Plus - Price: $79.00/month - Created for all teams: Make your AI forms more beautiful and on-brand ##### Business - Price: $129.00/month - Created for all teams: Analyze performance with AI and do more with your data [See full pricing details](/hr/typeform-profile/#pricing-and-plans) --- ### [XM for Customer Experience](/customer-experience/customer-frontlines-profile/) - Overall rating: 4.6/5 - Reviews: 255 - Starting price: $1,500.00/year - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. [Read more](/customer-experience/customer-frontlines-profile/) #### Features ##### Best rated features - Support Ticket Tracking: 5/5 - Behavioral Analytics: 5/5 - Customizable Fields: 5/5 - Multi-Channel Data Collection: 5/5 ##### Worst rated features - Segmentation: 2/5 [See all features](/customer-experience/customer-frontlines-profile/#key-features) #### Pricing ##### Basic - Price: $1,500.00/year [See full pricing details](/customer-experience/customer-frontlines-profile/#pricing-and-plans) --- ### [Tatvam](/crm/tatvam-profile/) - Overall rating: 4.5/5 - Reviews: 2 - Starting price: $49.00/month - Free trial: Not available - Free demo: Not available #### Overview Tatvam uses Machine Learning and AI to analyze all your guest feedback comments (online reviews, email surveys, support emails, etc.) and immediately show you what your guests are [Read more](/crm/tatvam-profile/) #### Features ##### Best rated features - Survey/Poll Management: 5/5 - Reporting/Analytics: 5/5 - Multi-Channel Data Collection: 5/5 - Dashboard: 5/5 ##### Worst rated features - Text Analysis: 4/5 [See all features](/crm/tatvam-profile/#key-features) --- ### [CheckMarket](/customer-satisfaction/checkmarket-profile/) - Overall rating: 4.5/5 - Reviews: 149 - Starting price: $150.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features include survey creation, [Read more](/customer-satisfaction/checkmarket-profile/) #### Features ##### Best rated features - Multi-Channel Distribution: 5/5 - Surveys & Feedback: 5/5 - Customizable Questions: 5/5 - Data Import/Export: 5/5 ##### Worst rated features - NPS Survey Structure: 4/5 - Negative Feedback Management: 4/5 [See all features](/customer-satisfaction/checkmarket-profile/#key-features) #### Pricing ##### Flexible Monthly Plan - Price: $150.00/month - The plan price is divided into 6 slots, based upon the number of monthly survey responses. 500 [See full pricing details](/customer-satisfaction/checkmarket-profile/#pricing-and-plans) --- ### [SurveySparrow](/survey/surveysparrow-profile/) - Overall rating: 4.4/5 - Reviews: 123 - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview SurveySparrow is a cloud-based experience management platform that helps small to mid-sized businesses across industries collect, analyze, and act on customer and employee [Read more](/survey/surveysparrow-profile/) #### Features ##### Best rated features - Pulse Surveys: 5/5 - Question Piping: 5/5 - 360 Degree Feedback: 5/5 - Benchmarking: 5/5 ##### Worst rated features - Reminders: 2/5 - Access Controls/Permissions: 3/5 - API: 3/5 - Real-Time Reporting: 3/5 [See all features](/survey/surveysparrow-profile/#key-features) #### Pricing ##### Pricing - Price: Custom - Pricing available upon request - All the integral features to get started with data collection. 50 responses per month, 3 Active [See full pricing details](/survey/surveysparrow-profile/#pricing-and-plans) --- ### [CustomerHero](/website-optimization/startquestion-profile/) - Overall rating: 4.9/5 - Reviews: 175 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires [Read more](/website-optimization/startquestion-profile/) #### Features ##### Best rated features - Engagement Tracking: 5/5 - Email Marketing: 5/5 - Customer Experience Management: 5/5 - Template Management: 5/5 ##### Worst rated features - Real-Time Data: 4/5 [See all features](/website-optimization/startquestion-profile/#key-features) --- ### [Vantage Circle](/hr/vantage-circle-profile/) - Overall rating: 4.7/5 - Reviews: 5,124 - Best for: Self Service Portal - Free trial: Not available - Free demo: Not available #### Overview Vantage Circle is an employee engagement platform offering solutions for recognition and rewards, corporate wellness, employee feedback, and corporate discounts. It is designed for [Read more](/hr/vantage-circle-profile/) ##### What users love - Intuitive and user-friendly interface - Motivating employee recognition programs - Flexible and diverse redemption choices ##### To take in mind - Inconsistent purchase and points tracking #### Features ##### Best rated features - API: 5/5 - 360 Degree Feedback: 4.9/5 - Multi-Language: 4.8/5 - Self Service Portal: 4.7/5 ##### Worst rated features - Leaderboards: 4/5 - Single Sign On: 4/5 - Rewards Program: 4/5 [See all features](/hr/vantage-circle-profile/#key-features) --- ### [Flex Surveys](/hr/flex-surveys-profile/) - Overall rating: 5.0/5 - Reviews: 76 - Starting price: $4,500.00one time - Free trial: Not available - Free demo: Not available #### Overview Flex Surveys is an employee engagement platform that helps businesses conduct surveys and analyze employee satisfaction through benchmarking, net promoter score (NPS) and [Read more](/hr/flex-surveys-profile/) #### Features ##### Best rated features - Multi-Language: 5/5 - Pulse Surveys: 5/5 - NPS Survey Structure: 5/5 - Customizable Templates: 5/5 ##### Worst rated features - Goal Management: 4/5 [See all features](/hr/flex-surveys-profile/#key-features) --- ### [forms.app](/forms-automation/forms-app-profile/) - Overall rating: 4.7/5 - Reviews: 275 - Starting price: $0.00 - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview forms.app is an online form builder for teams. It is designed to help businesses, organizations, and teams create professional forms with ease, manage their forms, and collect [Read more](/forms-automation/forms-app-profile/) #### Features ##### Best rated features - Mobile Access: 5/5 - NPS of Employees: 5/5 - Generative AI: 5/5 - Question Branching: 5/5 ##### Worst rated features - Randomization: 4/5 [See all features](/forms-automation/forms-app-profile/#key-features) ---