Customer Experience Software

Finding software can be overwhelming. Software Advice has helped hundreds of companies choose the right customer experience software to grow their businesses and increase customer loyalty.

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SurveySparrow

SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It comes with a centralized dashboard, which allows users to import contacts and organize them i... Read more

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CXInfinity

CxInfinity is a contact center solution provider for omnichannel engagement. The system delivers 150+ deployments & 98.7% customer retention rate, and over 70 3rd party integrations. CXInfinity offers scalable and flexible solutio... Read more

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Recent recommendations: 1 recommendations

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SurveyMonkeyFrontRunners 2021

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run... Read more

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Zoho CRM

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respo... Read more

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Hootsuite

With over 200,000 paid accounts and millions of users, Hootsuite powers social media for organizations around the world—from the smallest businesses to the largest enterprises. Build your brand, strengthen connections with custome... Read more

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Zendesk

Used by over 20,000 global companies, Zendesk has made a name for itself as a sophisticated, yet simple Web-based help desk solution.... Read more

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Pipedrive

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action invol... Read more

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Freshdesk

Freshdesk simplifies customer support by centralizing all customer interactions into a single, affordable, Web-based solution. Phone calls, emails, Web chats and even social media outreach is fully supported in this solution.... Read more

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Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creat... Read more

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FiveStars

Looking for a better way to acquire new customers and retain existing ones? Fivestars works with over 14,000 businesses across the United States and Canada to drive new shoppers into your storefront and returning 2x more than an a... Read more

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LiveAgent

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all a... Read more

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SoGoSurveyFrontRunners 2021

Transform your organization's customer experience with the SoGoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehensive analytical power at your ... Read more

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Userlike

Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let ... Read more

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TrustpilotFrontRunners 2021

Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules t... Read more

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Salesforce Service Cloud

Built on the powerful Salesforce1 Platform, Service Cloud is a robust and user-friendly customer service solution that allows companies to engage customers and deliver exemplary customer service from anywhere.... Read more

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Bitrix24

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, ... Read more

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SurveyLegendFrontRunners 2021

SurveyLegend is a cloud-based survey solution for individuals and businesses of all sizes. The solution enables users to create mobile-friendly surveys, manage survey questionnaires, customize questions and track responses. S... Read more

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Sprout Social

Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, convers... Read more

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PodiumFrontRunners 2021

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites. Podium’s platform consolidates customer interact... Read more

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Hotjar

Hotjar is a cloud-based customer experience management platform designed to help small to large businesses track and analyze visitor's click, tap or scrolling actions across the website using heatmaps. Marketing professionals can ... Read more

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Five9

Five9 is a hosted call center system that can be used across call centers of all sizes. It's suitable for companies in the retail, telecommunications, banking and health care industries.... Read more

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BirdeyeFrontRunners 2021

Birdeye is an all-in-one experience marketing platform for multi-location businesses. It helps enterprises be found and chosen by new customers, connect with existing customers and deliver an end-to-end customer experience. M... Read more

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Miro

Miro is a cloud-based collaboration tool for small to midsize businesses. The solution features a digital whiteboard that can be used for research, ideation, building customer journeys and user story maps, wireframing and a range ... Read more

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SurvioFrontRunners 2021

Survio is an online solution designed to help businesses create customizable surveys using in-built templates with various content, layout and style types. It enables employees to distribute surveys and capture results in various ... Read more

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AlchemerFrontRunners 2021

Today, every organization collects data and feedback but very few act on it. Alchemer gives everyone in your organization powerful, easy-to-use survey and customer feedback software that’s flexible enough for each team to use thei... Read more

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NicereplyFrontRunners 2021

Nicereply is a customer experience management platform used to measure Customer Satisfaction, Customer Effort Score (CES) and Net Promoter Score (NPS). The platform helps businesses solve various problems such as fewer customer fe... Read more

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Yotpo

Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets... Read more

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Grade.usFrontRunners 2021

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite. Users can collect custo... Read more

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Influitive

Influitive is an engagement and advocacy software that helps organizations manage a group of "on-demand" advocates. Influitive AdvocateHub’s features include engagement of advocates with targets and interactive challenges, ex... Read more

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Qualtrics CustomerXMFrontRunners 2021

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS)... Read more

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Front

Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM. Behind the scenes, teammates from all depar... Read more

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KnowledgeOwl

KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments. Core features include k... Read more

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PendoFrontRunners 2021

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables ... Read more

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Falcon.io

Falcon.io is a cloud-based social media marketing and customer experience management solution that features tools for social media listening, engagement, publishing, measuring and customer data management. Falcon.io helps market... Read more

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CardBoard

Cardboard is a collaboration solution suitable for businesses of all sizes across various industry verticals. Features include a kanban-style activity dashboard, content import and export tools, invites for remote team members and... Read more

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Weave

Weave is a comprehensive software solution that includes a web-based phone system, a two-way texting function, customer insights, payment processing, plus more. This solution was built to help businesses with customer communicatio... Read more

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Vivantio

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a ... Read more

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Kayako

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and ... Read more

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livepro

livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the ... Read more

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Drift

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline acce... Read more

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CheckMarketFrontRunners 2021

CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features include survey creation, distribution channel management, reporting, user notification... Read more

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TapMango

TapMango is a cloud-based customer loyalty platform that assists retail stores and restaurants with rewards and promotions management. Key features include customer experience management, survey creation, mobile ordering and vouch... Read more

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LeadsRx

LeadsRx is a cloud-based marketing attribution and multi-touch attribution solution for mid to large-size enterprises. It allows companies to monitor and analyze their marketing efforts to see how they impact revenue. LeadsRx offe... Read more

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Salesforce Essentials

SalesforceIQ is a cloud-based customer relationship management (CRM) solution suitable for small to medium-sized businesses across a variety of industries. Key features include sales automation and a customer interaction database.... Read more

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Reputation.comFrontRunners 2021

Reputation.com is a SaaS solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve cus... Read more

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amoCRM

amoCRM is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own chatbo... Read more

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ReviewTrackersFrontRunners 2021

ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review widgets,... Read more

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GetMoreReviews

GetMoreReviews is a cloud-based reputation management solution that helps businesses of all sizes manage and generate reviews of the customers across the web. It allows users to maintain brand value by receiving alerts on negative... Read more

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Genesys Cloud CX

Genesys Cloud CX creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Designed to provide exceptional experiences for your customers and employees, it deploys quickly, is intuitive to use... Read more

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Smartlook

Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the ‘what’ and ‘why’ behind every user action. Primary featur... Read more

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Zingle

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes. Key features include conta... Read more

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Productboard

Productboard is a cloud-based product management and roadmap solution that helps users understand customer needs, market prioritization, progress and improvements. Designed for startups to large enterprises, it enables agile produ... Read more

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UJET

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents... Read more

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DiscoverText

DiscoverText is a cloud-based text analysis tool that helps legal, consumer services, education, government and other sectors gain insights into information from various sources including emails, text files, Facebook, Twitter and ... Read more

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Yonyx

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platf... Read more

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NiceJob

NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration, S... Read more

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AskNicely

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics,... Read more

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Bright Pattern

ServicePattern is a full-featured cloud-based Call Center solution that is a great fit for enterprise-level companies. The system is unique in that it incorporates a variety of consumer interaction, such as online chat and email.... Read more

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UserTestingFrontRunners 2021

UserTesting is a customer experience platform that helps businesses create tests to collect feedback about launched products and marketing operations. It enables professionals to build custom tests using a drag-and-drop interface,... Read more

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Crewhu

Crewhu is a customer feedback and employee recognition software designed to help businesses improve online reputation and gamify various metrics. Key features include activity tracking, negative feedback management, performance me... Read more

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Preferred Patron Loyalty

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within a... Read more

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Method CRM

Method:CRM is a web-based customer relationship management software designed to help businesses handle sales data, view customer history, build email campaigns and follow up with customers. Key features include contact management,... Read more

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ChurnZeroFrontRunners 2021

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes... Read more

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EngageBay

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketin... Read more

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Facelift Cloud

Facelift Cloud is a cloud-based social media marketing solution that helps businesses automate processes for publishing content across digital channels to increase customer engagement. Key features include contact management, post... Read more

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Thought Industries

Thought Industries offers a cloud-based customer training platform designed to suit the needs of business across multiple industries including software, manufacturing, professional training, continued education, continued medical ... Read more

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Lucky Orange

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas wit... Read more

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UserVoice

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-a... Read more

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UXPressia

Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights into... Read more

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Groove

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge manag... Read more

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Vonage Contact Center

NewVoiceMedia’s tight integration with Salesforce is reflected in its AppExchange 5-star rating and the large number of positive reviews. The solution is designed to work in tandem with Salesforce capabilities and data to deliver ... Read more

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