About Podium

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites.

Podium’s platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management. From the dashboard, users can send review invitations, respond to online reviews in real time, and send and receive text messages with customers and potential customers.

Additionally, Podium’s platform provides businesses with reports on the business’ day to day operations, including sentiment analysis and competitive benchmarking, that can help businesses identify potential areas for improvement.

Pricing is bas...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of Podium

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(27)

27

4 stars

(16)

16

3 stars

(2)

2

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

February 2020

Katie from Newton Nissan of Gallatin

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

February 2020

Good product, poor execution

I liked the concept of the product, and it did gain us a good number of reviews. But it was not worth keeping long-term without product enhancements and better customer support.

Pros

I like the automated features in this software, though it was slightly oversold. But it does automatically contact customers via text after their service/purchase to ask them to leave us a review. We could choose which site(s) to direct them to.

Cons

Customer service was not as good as it could've been. High turnover of employees, lack of communication, and then the refusal to upgrade or help out with different tasks such as splitting up customer feeds so we could direct service customers to a different review platform than the one we had set up.

December 2018

Baylee from Self employed

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Fantastic for Growing Online Reputation

This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds!

Pros

In addition to being extremely easy to use and straightforward from a backend and frontend standpoint, this software is such an easy way to grow and manage our online reputation. I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"! It's way easier than asking our customers to leave reviews, and most of them actually do it.

Cons

There wasn't much that I didn't like about the software. The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix!

October 2019

Rebecca from Mattress city

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

my assessment for podium

Pros

I love that I can communicate one on one with all of my customers and potential customers.

Cons

I dislike very much that the software does not recognize all cellphone devices. some of my customers click on the link provided but it wont let them access the link or sometimes I will send the podium link and the customer only recieves part of the message and not the link so I end up having to redirect customer to go to a different site to post a review and that defeats the purpose of using podium if customer has to be redirected. they get fruserated by that point and I lose a review.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2018

Podium was the first, but you pay for the name!

Good

Pros

Podium changed the way I manage my reputation online before I was really even thinking about it

Cons

It is expensive. Newer, comparable competitors have entered the space for lower price points

September 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Great product for texting clients

Pros

Being able to text information to a client and then have the, submit a review!

Cons

Sometimes we have clients send us photo tos and they dont always come through