Qualtrics CustomerXM vs Solutionreach

RATING:

4.66

(243)

Qualtrics CustomerXM has 243 reviews and a rating of 4.66 / 5 stars vs Solutionreach which has 216 reviews and a rating of 3.9 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.66 / 5 (243)
3.9 / 5 (216)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
December 9, 2022
January 30, 2023
Pros/Cons
  • Pros

  • Great support staff, very friendly and dedicated to helping you find solutions. End user gets a great experience.
  • Ease of use to create surveys. Qualtrics can be picked up easily for basic surveys, can be reviewed and published easily.
  • Cons

  • Difficult to use and administrative burdensome.
  • We found that depending on each individual's (staff) knowledge and experience, some people found it a little bit intimidating.
  • Pros

  • Helps with appointment reminders AND review management for a reasonable price; customer service is amazing.
  • I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.
  • Cons

  • Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.
  • We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.
Pricing Range
Product Demo
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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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