--- title: "Retently Software Reviews, Demo & Pricing - 2026" description: "Review of Retently Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/retently-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Retently Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/retently-profile/reviews/) # Retently Review From $50-$359/month Free trial 3 plans Wondering if Retently is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Retently 4.9 [(31)](https://www.softwareadvice.com/customer-experience/retently-profile/reviews/) Pricing Starting at $50.00 flat rate per month ### About Retently Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. The platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. Retently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms. Do you work for Retently? [Manage this product listing](https://www.g2.com/products/retently/claim_requests/new?auto=true) Wondering if Retently is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Retently User Interface ## Popular Retently Alternatives Main Product Retently 4.9 [(31)](https://www.softwareadvice.com/customer-experience/retently-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.72Value for money - 4.76Customer support - 4.63Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10519)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) 4.9 [(59)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.87Value for money - 4.89Customer support - 4.88Functionality Pricing Starting at $63.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2931)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(984)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price ## Retently Pricing and Plans Retently has three plans. Basic is $50.00/mo billed monthly. Essential is $179.00/mo billed monthly. Professional is $359.00/mo billed monthly. Free trial Basic $50.00 flat rate, per month The plan is billed annually. Basic plan includes: - 2500 Monthly Surveys - 3 Survey Campaigns - 3 User Seats - Activecampaign - Anonymous Employee Surveys (Enps) - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Data Export - Email & Slack Notifications - Email Surveys - Embed Survey - Feedback Management - Freshdesk - Kiosk Surveys - Link Surveys - Mailchimp - Multi-Language Survey Templates - Multiple Survey Questions - NPS Benchmarks - Page Redirect - Question Routing - Self-Service - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Essential $179.00 flat rate, per month The plan is billed annually. Essential plan includes: - 10000 Monthly Surveys - 10 Survey Campaigns - 10 Trends - 10 User Seats - 20 Trend Groups - Activecampaign - Anonymous Employee Surveys (Enps) - Antivirus Detection - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Custom FROM Domain - Custom Survey Url - Data Export - Data Residency - Email Addresses Cleanup - Email & Slack Notifications - Email Support - Email Surveys - Embed Survey - Feedback Import - Feedback Management - Freshdesk - Hubspot - In-App Surveys (Web Pop-up) - Intercom - Intercom Messenger Surveys - Kiosk Surveys - Link Surveys - Live Chat Support - Mailchimp - Make Integrations - Multi-Language Survey Templates - Multiple Survey Questions - No Retently Branding - NPS Benchmarks - Page Redirect - Pipedrive - Priority Chat Queue - Question Routing - Rest API - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Professional $359.00 flat rate, per month The plan is billed annually and offers a free trial. Professional plan includes: - 20000 Monthly Surveys - 20 Survey Campaigns - 20 Trends - 20 User Seats - 40 Trend Groups - Activecampaign - AI-Powered Sentiment Analysis - AI-Powered Text-Analysis - Anonymous Employee Surveys (Enps) - Antivirus Detection - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Custom FROM Domain - Custom Integrations - Custom Survey Url - Data Export - Data Residency - Dedicated Account Manager - Dedicated Onboarding & Implementation - Email Addresses Cleanup - Email & Slack Notifications - Email Support - Email Surveys - Embed Survey - Feedback Import - Feedback Management - Freshdesk - Hubspot - In-App Surveys (Web Pop-up) - Intercom - Intercom Messenger Surveys - Kiosk Surveys - Link Surveys - Live Chat Support - Mailchimp - Make Integrations - Multi-Language Survey Templates - Multiple Survey Questions - No Retently Branding - NPS Benchmarks - Page Redirect - Phone Support - Pipedrive - Priority Chat Queue - Question Routing - Rest API - Salesforce - Segment - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Retently pricing compare to alternatives? Retently's starting price is $50.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Retently4.9[(31)](https://www.softwareadvice.com/customer-experience/retently-profile/reviews/) | $50.00 /mo | Available | Not available | 4.7 | | [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)4.6[(10,519)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) | $30.00 /user/mo | Not available | Available | 4.4 | | [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/)4.5[(1,207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) | $299.00 /mo | Available | Available | 4.2 | | [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/)4.9[(59)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/reviews/) | $63.00 /user/mo | Available | Not available | 4.9 | | [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/)4.7[(2,931)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) | $39.00 /mo | Not available | Available | 4.5 | Retently4.9[(31)](https://www.softwareadvice.com/customer-experience/retently-profile/reviews/) * * * Starting price $50.00 /mo Free trial Available Free version Not available Value For Money 4.7 - [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)4.6[(10,519)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) * * * Starting price $30.00 /user/mo Free trial Not available Free version Available Value For Money 4.4 - [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/)4.5[(1,207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) * * * Starting price $299.00 /mo Free trial Available Free version Available Value For Money 4.2 - [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/)4.9[(59)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/reviews/) * * * Starting price $63.00 /user/mo Free trial Available Free version Not available Value For Money 4.9 - [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/)4.7[(2,931)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) * * * Starting price $39.00 /mo Free trial Not available Free version Available Value For Money 4.5 ## Retently Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Retently 360 Degree Feedback Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Campaign Analytics Campaign Management Campaign Planning Chat/Messaging Client Portal Collaboration Tools Commenting/Notes Communication Management Complaint Monitoring Conditional Logic CRM Customer Activity Tracking Customer Database Customer Experience Management Customer History Customer Profiles Customer Segmentation Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Drag & Drop Email Management Engagement Tracking Event Triggered Actions Feedback Management Loyalty Program Member Portal Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Channel Marketing Negative Feedback Management NPS of Customers NPS of Employees NPS Survey Structure Performance Metrics Predictive Analytics Question Branching Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics Rewards Management Search/Filter Sentiment Analysis Social Media Integration SSL Security Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Text Fields Third-Party Integrations Trend Analysis Visual Analytics Website Integration Widgets Workflow Management ## Retently Integrations Kommo Integration rated undefined from -1 review Asana Integration rated undefined from -1 review Autotask PSA Integration rated undefined from -1 review ClickTime Integration rated undefined from -1 review Epos Now Integration rated undefined from -1 review Dropbox Sign Integration rated undefined from -1 review See all 156 integrations ## Retently User Reviews ## Retently customer ratings - Overall rating: 4.9/5 - Total reviews: 31 ### Rating distribution - 5 stars: 28 reviews (90%) - 4 stars: 2 reviews (6%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- ### Simple. Easy to use. Highly recommend. - Overall rating: 5/5 - Reviewer: Derek H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It integrates with our CRM (Pipedrive) and can push NPS updates to Slack! It's easy to use, easy to deploy, and great value. #### Cons Only thing I didn't like is I was pestered to leave a review on this site...but I get it. --- ### Great feedback and survey tool ! - Overall rating: 5/5 - Reviewer: Antoine R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks ! #### Cons I don't have much to say here. Maybe just a slicker UX in the reporting tools --- ### Great support - Overall rating: 4/5 - Reviewer: Dorota C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use, intuitive. What I find the most valuable is a great customer support. They are always there for you, ready to support you with their advice or correcting your errors, checking imported data. Proactive, customer-focused approach. #### Cons The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable. It would be great to have a limited number of active campaigns , not the historical campaigns, which you have to remove when reaching the limit. --- ### Reliable retently - Overall rating: 5/5 - Reviewer: Miha M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Usage and their Support. Whenever I need explanation they help out. #### Cons For not I do not see any big lack. Maybe some features. #### Reasons for choosing Retently Best of them in all aspects --- ### The best customer support! - Overall rating: 5/5 - Reviewer: Hilary S. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a great tool for helping to understand your customer experience and evaluate NPS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team! #### Cons The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing. --- ### Useful insights and nice integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Easy to use and helpful insights #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can evaluate the NPS on the dashboard The system is very easy to use I integrate it wth various tools through Zapier #### Cons If you have to send a lot of emails it can be quite expensive. But its usefulness is what makes it worth it, --- ### Superb Customer Service and product - Overall rating: 5/5 - Reviewer: Abbe W. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price. #### Cons Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package. #### Reasons for choosing Retently Customer service, ease of use/setting up and price --- ### Retently NPS Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Retently has all that you need as an NPS app. It helped us to take action faster and improve retention. Keep up good work! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How easy it's to set up and available integrations. #### Cons It would be nice to get some alerts if the volume of NPS responses is not usual. There was an issue on our end still it took time even to notice that we didn't get responses for one of the segments. --- ### Great response rates thanks to Retently - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Great customer service and support and good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected. The software is easy to use and very intuitive. #### Cons Nothing I can think of right now. It had all our integration requirements. --- ### The ease of use of Retently - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered I can now see what our clients think about our services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started with Retently and I immediately could send out surveys. It's veary easy to use. #### Cons For me there are no problems with Retently. --- Showing 1 - 10 of 31 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/retently-profile/reviews/) ## Retently Popular Comparisons [SurveyMonkey vs Retently](https://www.softwareadvice.com/customer-experience/retently-profile/vs/surveymonkey/)[Trustpilot vs Retently](https://www.softwareadvice.com/customer-experience/retently-profile/vs/trustpilot/)[ReputationStacker vs Retently](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/vs/retently/)[Survicate vs Retently](https://www.softwareadvice.com/compare/31821-Survicate/vs/239128-retently/)[Questback vs Retently](https://www.softwareadvice.com/crm/questback-profile/vs/retently/) ## Other Top Recommended NPS Software [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2931) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (984) Recently recommended **0** times [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** (393) Recently recommended **0** times [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** (283) Recently recommended **0** times Stuck Between Options? 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