# Retently Software Reviews, Demo & Pricing - 2026 > Review of Retently Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/retently-profile --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Retently Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Retently 2026: Benefits, Features & Pricing Wondering if Retently is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Retently 4.9 [(30)](https://www.softwareadvice.com/customer-experience/retently-profile/#reviews) Pricing Starting at $50.00 per month ### About Retently Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. The platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. Retently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms. Wondering if Retently is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Retently User Interface ## Popular Retently Alternatives Main Product Retently 4.9 [(30)](https://www.softwareadvice.com/customer-experience/retently-profile/#reviews) Ratings Breakdown - 4.83Ease of use - 4.71Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Survicate](https://www.softwareadvice.com/product/31821-Survicate/) 4.6 [(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.77Customer support - 4.27Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10461)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Screeb](https://www.softwareadvice.com/customer-retention/screeb-profile/) 4.5 [(42)](https://www.softwareadvice.com/customer-retention/screeb-profile/#reviews) Ratings Breakdown - 4.48Ease of use - 4.29Value for money - 4.74Customer support - 4.43Functionality Pricing Starting at €135.00 per month Get Price Alternative Product [Questback](https://www.softwareadvice.com/crm/questback-profile/) 4.7 [(54)](https://www.softwareadvice.com/crm/questback-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.51Value for money - 4.71Customer support - 4.56Functionality Pricing Starting at €2500.00 per year Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(969)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price ## Retently Pricing and Plans Starting price: $50.00 per month Free Trial Free Version Basic $50.00 flat rate, per month Plan includes: - 2500 Monthly Surveys - 3 Survey Campaigns - 3 User Seats - Activecampaign - Anonymous Employee Surveys (Enps) - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV Read More Essential $179.00 flat rate, per month Plan includes: - 10000 Monthly Surveys - 10 Survey Campaigns - 10 Trends - 10 User Seats - 20 Trend Groups - Activecampaign - Anonymous Employee Surveys (Enps) - Antivirus Detection - Audience and Feedback Segmentation - Automated Email Follow-Ups Read More Professional $359.00 flat rate, per month Plan includes: - 20000 Monthly Surveys - 20 Survey Campaigns - 20 Trends - 20 User Seats - 40 Trend Groups - Activecampaign - AI-Powered Sentiment Analysis - AI-Powered Text-Analysis - Anonymous Employee Surveys (Enps) - Antivirus Detection Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Retently Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Retently 360 Degree Feedback Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Campaign Analytics Campaign Management Campaign Planning Chat/Messaging Client Portal Collaboration Tools Commenting/Notes Communication Management Complaint Monitoring Conditional Logic CRM Customer Activity Tracking Customer Database Customer Experience Management Customer History Customer Profiles Customer Segmentation Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Drag & Drop Email Management Engagement Tracking Event Triggered Actions Feedback Management Loyalty Program Member Portal Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Channel Marketing Negative Feedback Management NPS of Customers NPS of Employees NPS Survey Structure Performance Metrics Predictive Analytics Question Branching Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics Rewards Management Search/Filter Sentiment Analysis Social Media Integration SSL Security Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Text Fields Third-Party Integrations Trend Analysis Visual Analytics Website Integration Widgets Workflow Management ## Retently Integrations Kommo Integration rated undefined from -1 review Asana Integration rated undefined from -1 review Autotask PSA Integration rated undefined from -1 review ClickTime Integration rated undefined from -1 review Epos Now Integration rated undefined from -1 review Dropbox Sign Integration rated undefined from -1 review See all 161 integrations ## Retently User Reviews Overall Rating 4.9 Ratings Breakdown 5 90% 4 7% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.7 Customer support 4.8 Functionality 4.7 Have you used Retently and would like to share your experience with others? VR Verified Reviewer Used daily for less than 6 months Review source Reviewed April 2018 Easy-to-use NPS tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Setup only took minutes, and everything just works. Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders. Plus Retently plugs into the other tools I'm using. I'm a huge fan. Cons: I don't have any complaints. Even when there's been a small glitch, the customer support has been extremely responsive and helpful. And the low cost is great, too. Read More MM Miha M. Verified reviewer Leisure, Travel & Tourism 11-50 employees Used daily for less than 6 months Review source Reviewed July 2024 Reliable retently 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Usage and their Support. Whenever I need explanation they help out. Cons: For not I do not see any big lack. Maybe some features. Reasons for choosing Retently Best of them in all aspects Read More HS Hilary S. Verified reviewer Accounting 51-200 employees Used monthly for less than 12 months Review source Reviewed August 2021 The best customer support! 5 This is a great tool for helping to understand your customer experience and evaluate NPS. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team! Cons: The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing. Read More VR Verified Reviewer Computer Software 51-200 employees Used daily for less than 6 months Review source Reviewed January 2019 Intuitive tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required. Cons: Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model. Read More VR Verified Reviewer 201-500 employees Used weekly for less than 12 months Review source Reviewed April 2018 Useful insights and nice integration 5 Easy to use and helpful insights Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I can evaluate the NPS on the dashboard The system is very easy to use I integrate it wth various tools through Zapier Cons: If you have to send a lot of emails it can be quite expensive. But its usefulness is what makes it worth it, Read More AW Abbe W. Verified reviewer Management Consulting 2-10 employees Used monthly for less than 12 months Review source Reviewed January 2020 Superb Customer Service and product 5 It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price. Cons: Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package. Reasons for choosing Retently Customer service, ease of use/setting up and price Read More JW John W. Banking 10000+ employees Used monthly for less than 12 months Review source Reviewed March 2017 Great Product 5 Hi! I'd like to share a quick overview of my experience with Retently. Recommendations to others Retently app is easy to setup, and within minutes you can get it working. There are clear steps on what you have to do after signing up t : Import Customers Personalize Survey Finish Set up What do you like best? Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends What problems are you solving and what are my benefits? This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends Cons: Nothing, great product and great service!They delivered the value at the right time with the right mindset. Read More VR Verified Reviewer Computer Software 11-50 employees Used weekly for less than 6 months Review source Reviewed April 2019 Retently NPS Review 5 Retently has all that you need as an NPS app. It helped us to take action faster and improve retention. Keep up good work! Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: How easy it's to set up and available integrations. Cons: It would be nice to get some alerts if the volume of NPS responses is not usual. There was an issue on our end still it took time even to notice that we didn't get responses for one of the segments. Read More VR Verified Reviewer Management Consulting 2-10 employees Used weekly for less than 6 months Review source Reviewed October 2020 Great response rates thanks to Retently 5 Great customer service and support and good value for money. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected. The software is easy to use and very intuitive. Cons: Nothing I can think of right now. It had all our integration requirements. Read More VR Verified Reviewer Wholesale 51-200 employees Used weekly for less than 6 months Review source Reviewed October 2018 The ease of use of Retently 5 I can now see what our clients think about our services. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I started with Retently and I immediately could send out surveys. It's veary easy to use. Cons: For me there are no problems with Retently. Read More Showing 1 - 10 of 30 Reviews Load More Reviews ## Retently Popular Comparisons [Survicate vs Retently](https://www.softwareadvice.com/compare/31821-Survicate/vs/239128-retently/)[SurveyMonkey vs Retently](https://www.softwareadvice.com/customer-experience/retently-profile/vs/surveymonkey/)[Screeb vs Retently](https://www.softwareadvice.com/customer-experience/retently-profile/vs/screeb/)[Questback vs Retently](https://www.softwareadvice.com/crm/questback-profile/vs/retently/) ## Other Top Recommended NPS Software [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2896) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (969) Recently recommended **0** times [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** (319) Recently recommended **0** times [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** (283) Recently recommended **0** times Stuck Between Options? 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