# RingCentral Engage Digital Software Reviews, Demo & Pricing - 2026 > Review of RingCentral Engage Digital Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/ringcentral-engage-digital-profile --- [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / RingCentral Engage Digital Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # RingCentral Engage Digital 2026: Benefits, Features & Pricing Wondering if RingCentral Engage Digital is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview RingCentral Engage Digital 4.8 [(13)](https://www.softwareadvice.com/customer-experience/ringcentral-engage-digital-profile/#reviews) Pricing Starting at $1.00 per year ### About RingCentral Engage Digital RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and makes it easy to support your customers any time, from anywhere. Once set up, the platform automatically routes messages to the most qualified agents based on their skills, languages, specialties and more. You can also set up routing rules that assign incoming messages automatically to these agents. Wondering if RingCentral Engage Digital is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. ## RingCentral Engage Digital User Interface ## Popular RingCentral Engage Digital Alternatives Main Product RingCentral Engage Digital 4.8 [(13)](https://www.softwareadvice.com/customer-experience/ringcentral-engage-digital-profile/#reviews) Ratings Breakdown - 4.77Ease of use - 4.55Value for money - 4.42Customer support - 4.62Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) 4.4 [(4060)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.26Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24121)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price ## RingCentral Engage Digital Pricing and Plans Starting price: $1.00 per year Free Trial Free Version Basic $1.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## RingCentral Engage Digital Features - Popular features found in Customer Engagement Communication Management Customer History Feedback Management Live Chat Multi-Channel Communication Reporting/Analytics - More features of RingCentral Engage Digital Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications API Automated Responses Chatbot Chat/Messaging Churn Management Collaboration Tools Complaint Monitoring Contact Management Content Management CRM Customer Communication Customer Database Customer Segmentation Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Dashboard Data Import/Export Email Management Email Templates For iPad Devices For Startups Gamification Inbox Management Interaction Tracking Interactive Content Knowledge Base Management Knowledge Management Lead Management Mobile Access Monitoring Multi-Channel Data Collection Natural Language Processing Negative Feedback Management On-Demand Communications Performance Metrics Personalization Predictive Analytics Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Sales Pipeline Management Search/Filter Sentiment Analysis Single Sign On SMS Messaging Social Media Integration Support Ticket Management Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Third-Party Integrations Video Support Workflow Management ## RingCentral Engage Digital Integrations Instagram Integration rated undefined from -1 review Bazaarvoice Integration rated undefined from -1 review Customer Communities Integration rated undefined from -1 review Khoros Care Integration rated undefined from -1 review Pipefy Integration rated undefined from -1 review Salesforce Starter Integration rated undefined from -1 review See all 21 integrations ## RingCentral Engage Digital User Reviews Overall Rating 4.8 Ratings Breakdown 5 85% 4 8% 3 8% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.5 Customer support 4.4 Functionality 4.6 Have you used RingCentral Engage Digital and would like to share your experience with others? VR Verified Reviewer Mental Health Care 5001-10000 employees Used weekly for less than 12 months Review source Reviewed March 2023 RingCentral is great for Telehealth! 5 Overall my experience has been great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It allows patients to contact you via phone call or text but uses a different number than your personal number Cons: Notifications sometimes get lost so I don't see a text for a while. Read More AM Andrew M. Verified reviewer Insurance 501-1000 employees Used daily for less than 2 years Review source Reviewed March 2026 Ease of use and top tier service 5 It was the best option we had for a long time. When we finally switched to vonage and zoom our CSI dropped tremendously. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use. Connection quality. Ease of mobile and desktop seamless use. RC has many tutorials and resources to help keep you up to speed Cons: Could be more features if you are coming from a more advanced platform but overall RC is top notch and I believe the far superior product Reasons for choosing RingCentral Engage Digital Best performance and ease of use as well as smooth deployment and overall price Reasons for switching to RingCentral Engage Digital Vs was outdated and RC came with solutions Read More JR Jon Jon R. Verified reviewer Construction 11-50 employees Used weekly for less than 6 months Review source Reviewed May 2022 RingCentral Engage Digital 3 good software for the people who is in this industry Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: good software for the people who is in this industry Cons: user interface sometimes lagging during opening og the App Read More KC Kendall C. Verified reviewer Law Practice 51-200 employees Used daily for less than 12 months Review source Reviewed January 2026 Time Saver and great for Memo Keeping 5 Huge time saver with the note taking feature. Great that I can answer calls if I am at the copier or in the kitchen or working the front desk. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like that I can use my computer, cellphone or desk phone with the app. The AI features for our notes are great and save so much time! Cons: I do not love that it announces that "AI is taking notes" but I understand why it might need to for legal purposes. However, the usual "this call is being recorded for quality assurance purposes" seems to bother people less than the "AI is taking notes" Read More VR Verified Reviewer Health, Wellness and Fitness 201-500 employees Used daily for less than 2 years Review source Reviewed February 2021 I can Send Fax ! 5 Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application. Cons: IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too. Read More VR Verified Reviewer Mechanical or Industrial Engineering 11-50 employees Used daily for more than 2 years Review source Reviewed February 2022 Free version of Glip is so good! 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: easy to use , deploy , we use this for like 5 years now, so easy to use and keep all our files and communication in one place now Cons: nothing much , all is good, the free version is stable and trusty, it has an apps, sometimes it is slower to load but still manageable Read More FS Fauziah S. Verified reviewer Media Production 11-50 employees Used daily for less than 12 months Review source Reviewed March 2022 Ringcentral review 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I like all features on RingCentral. I can import and export data easily. RingCentral also have notes feature that help me assist my task and also have video call meeting, so I don't need to use another video call application. Cons: If I don't open RingCentral for a while, the notification didn't appear on my laptop. So I should to open RingCentral routine. Read More jj jeannine j. Verified reviewer Real Estate 2-10 employees Used daily for less than 12 months Review source Reviewed January 2022 RingCentral 5 Overall, I really enjoy using this product. Ratings Breakdown 5 Ease of use 2 Customer support 4 Functionality Pros: I love the text feature with this application, as well as being able to video call. Cons: I do not like that when I am making a call merging 2 calls is complicated. Another issues is setting up the app on my phone. It appears that the security code never works. Reasons for switching to RingCentral Engage Digital In order to use the texting feature Read More JS Johnny S. Verified reviewer Entertainment Self-Employed Used daily for less than 12 months Review source Reviewed September 2021 Ring central review 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The product is easy to use and has a dashboard to help u understand better Cons: I feel like it can be better always keep trying to improve dont stay the same Read More DH Dwana H. Verified reviewer Online Media Self-Employed Used weekly for free trial Review source Reviewed July 2022 My RingCentral Experience 5 We use workspace analytics and poll your co-workers both were and eye opening experience to see how the computer can take the information from work and time on the computer and give a chart for analytics. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Do not distrub while screen setting. Also, my Microsoft 365 calendars and contacts, and being able to have my Google also together. I still use Microsoft Teams for our member chats daily. The keyboard shortcuts are a life saver for me. My notifications and sounds help me to know who trying to get in touch with me. Cons: I didn't have more colors to choose from with themes. Reasons for choosing RingCentral Engage Digital RingCentral was the new software to meet the needs of the companies and myself since Covid-19 for all of us remote work from home employees. 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