In addition, the robot should have trigger options in all question strings. To make matters worse, they disconnected my chatbot integration with Sirena without warning.

I am using it for the first month yet but things are working pretty well and I am really enjoying the better results.

Integration with Facebook sometime is a problem.

Very useful, easy to use and a perfect way to increase my sales.

The UI is intuitive and conversations are easy to manage. Creating new contacts or beginning conversations with new customers is critical to good service.

The WhatsApp integration is a powerful feature to communicate with clients.

Ease of navigation, clear dashboards and app mobile.

I recommend Sirena as the best solution, at least in LatinAmerica, for managing whatsapp for sales teams.

It's really very ease to use Sirena and the process for implementation is short.

Não muito boa, a expectativa gerada na venda não está sendo atendida devido a limitações no sistema. Principalmente na versão mobile.

I like the easy way to manage the app and to work in it.

We are loving Sirenas integration with WhatsApp, since it offers a very fast channel directly to our costumers.

Software easy to use, a lot of functionalities over Whatsapp conversation, and a wide options of integrations.

Sometimes technical problems occur causing delay in the delivery of information.

No integration with facebook & instagram that allows to answer DMs and Comments in posts. No integration with chats.

I like the idea, with few competitors and very useful.

Bad experience, high expectations were not achieved.

Several problems of system oscillation, difficulty setting up groups and not being able to assign 1 user to more than 1 group, API connection and mainly, a robot that doesn't work well.

Support is extremely effective, you can tell they take good care of their customer. The WhatsApp and Facebook integration are what makes the difference.

It was easy and intuitive to start using the WhatsApp line and even more to get my line of Facebook messenger. In less than a few clicks I was already testing the channels.

Que no se puedan incluir grupos, no se reenvían los mensajes a otros chats.

It's really Good One of the Best expefiences and invertions by My Bussines.

It is a great tool to manage all your WhatsApp contacts and prospects.

I like the view, is easy to understand, and easy to administrate the contacts.

Incredibly difficult to set up, confusing onboarding process, too many players involved in the process. Gnerally a waste of time and money.

Easy to use, easy to setup, and is a great way to admin all our customer service comunications.

The simple fact of having contact with the client immediately and easily is what I like the most. Integration with our Facebook is super easy and my clients are delighted.

EASY TO USE, AND VERY GOOD WAY TO ADMINISTRATE OUR CLIENTS.

You cant create Transmition List, hard to find the conversations, you cant create a new customer.

We have been using Salesforce for a long time and our team are very experienced using CRM. When we added in the Sirena CRM, we have had great adoption by our team and our customers love the platform.

IS A VERY GOOD SOFTWARE TO MANAGE OUR CLIENTS LEADS, VERY INTUITIVE AND AFFORDABLE.

It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image to our clients.

They are a young and smaller company than the big brands, so they need to continue with the hard work to grow and meet all the needs that a conversational contact center requires.

The visual ease of monitoring the activity flow of the whole team. Conversation progress and response time.

Dashboards and the possibility to continue custo er journey. Sirena stops when custom do a purchase.

The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena  could work as omnichannel very soon.

Sometimes presents problems with the value of the services since they do not appear complete in the review.

Sometimes the sales or comertial managers demand some fields or filters that its a little complicated to ask Sirena to develop it.

Whenever we need support they are giving us a hand. It has given us a great help in reordering our client portfolio.

But Sirena does not support that, so you dont know what is the customers message reffering to, so you need to lose time asking what message is he reffering to. Pretty bad in that sense.

Me he acostumbrado tanto a este sistema que no creo que haya algo que no me guste.

It's a great platform cuz it's clean and friendly.

We got it more clients and better the costumer flow.

Easy to integrate with other apps, in general is this.

It's  structure is boring and most bothersome part is that it allows only few file formats.

It has more features and is more sophisticated than Google's tool for surveys. It's integration with MailChimp is a top feature.

Good Product With Good Algoritham. Provides Needful Tools To Analyse The Insights Also To Get A Good Understanding About Customer Expectations.

Ease of use, it was an easy set up and login and the interface was easy to navigate but also had fun colors that caught the eye.

I am unable to specifically Identify any features of this product that I am unhappy with or that do not add value.

Inability to change your survey after it has been submitted can be frustrating for some users who made a mistake in their feedback.

Excellent product, great features and functionality for paid subscribers, integrates well with other platforms.

It makes it so easy to choose a template and edit the questions. I also love the layout of the results - they are easy to read at a glance and are formatted great.

I have realized that Surveymonkey helps me and my team to better understand the metrics that we plan our work around. It’s very easy to use and pleasant to set up.

That's something I hate about it, first you waste your 2 3 minutes telling them who you are, and then they just put a small message on blank screen that you're not qualified.

Customer Support, when you pay for the top tier, is responsive and polite. Other than that, this whole service is for the birds.

Overall surveymonkey is good. It has good integrations with other software too.

We used to use Survey Monkey every three months to send out survey for our transformation challenge (our community would vote on whom should win) it is easy to use with lots of great features.

Suddenly, the $5/month option was nowhere to be found. Horrible way to rip people off just as they are frustrated enough to get their survey out.

At times if your signal is weak your and your survey is interrupted i have lost infirmation and needed to start all over again.

I love that they offer a very generous free version to help you get started if you're just starting out on a low budget and then you can grow your account as needed. That is something I value highly.

Our only recourse is to dispute the charge through our credit card company. This was beyond disappointing.

Overall, I like the features they provide and getting creative with my surveys, I am just not a fan of the pricing.

I like this software ,its a great way to communicate and stay up to date with the pandemic and donate to organazations for a great cause.

Overall, this is a good product. The biggest pro of this software is the ease of use and ability to easily share with others to complete the survey.

It could be difficult to go back and forth and it required time and patience to go back and forth if I accidentally messed something up.

US Dollar

Zenvia Conversion (formerly Sirena) is a live chat software designed to help businesses in the eCommerce, retail, education and other sectors respond to customer queries via WhatsApp, Facebook Messenger and Instagram. The platform enables managers to handle incoming messages using a shared inbox.

Administrators can create messaging buttons, letting prospects connect directly with businesses on a unified interface. Zenvia Conversion offers scoring and distribution bots, which allow teams to filter and distribute inquiries across agents. Additionally, supervisors can add custom contact information and send broadcast messages on a centralized dashboard.

Zenvia Conversion offers an application programming interface (API), which lets stakeholders integrate the system with several third-party applications including Messenger, PayPal, Shopify and Zapier. Pricing is available on monthly subscriptions and support is extended via FAQs, live chat, email and knowledge base.

LongDescription

Real-Time Analytics

Multi-Channel Marketing

Personalization

Multi-Channel Management

Transfers/Routing

SMS Messaging

Real-Time Monitoring

Human Handover

Single Sign On

Lead Distribution

Template Management

File Transfer

One-to-One Messaging

Mobile Access

Proactive Chat

On-Demand Communications

Transcripts/Chat History

Multi-Channel Communication

Social Media Integration

Group Messaging

File Sharing

Website Visitor Tracking

Chat/Messaging

Real-time Conversations

Real-time Consumer-facing Chat

Inbox Management

Multi-Language

Chatbot

Reporting/Analytics

Lead Qualification

Pre-Configured Bot

Autoresponders

Tagging

Third-Party Integrations

Appointment Scheduling

Canned Responses

Live Chat

@mentions

Search/Filter

Natural Language Processing

AI/Machine Learning

Customizable Templates

Interaction Tracking

Communication Management

For Sales Teams/Organizations

FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Zenvia Conversion

Live Online

Webinars

Documentation

Videos

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.


SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.


SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.



Commenting/Notes

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Skip Logic

Customizable Reports

Access Controls/Permissions

URL Customization

SSL Security

Sentiment Analysis

Conditional Logic

Customizable Fields

Collaboration Tools

Data Import/Export

Randomization

Email Distribution

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Question Piping

Benchmarking

Question Library

Question Branching

Email Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Reminders

Live Results Sharing

Online Polling

Support Audio/Images/Video

Customizable Branding

Trend Analysis

Feedback Management

Customizable Forms

Data Analysis Tools

Survey Builder

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

NPS Survey Structure

Performance Metrics

Data Capture and Transfer

Real-Time Notifications

Forms Management

Workflow Management

Autofill

Forms Creation & Design

Drag & Drop

Process/Workflow Automation

Web Forms

Text Analysis

Text Fields

360 Degree Feedback

NPS of Customers

Pulse Surveys

Customer Experience Management

Website Integration

Data Visualization

NPS of Employees

Ratings/Reviews

Real Time Reporting

Interactive Content

Multiple Question Types

Quizzes

Customer Segmentation

Predictive Analytics

Dashboard

Customer Journey Mapping

Customer Database

SurveyMonkey is available across Individual, Team, and Enterprise plans:

Individual - 
Premier Annual: $67.96/month
Advantage Annual: $27.17/month
Standard Monthly: $12.22/month

Team - 
TEAM ADVANTAGE: $21.07/month
TEAM PREMIER: $51.66/month

ENTERPRISE - Please contact SurveyMonkey directly


Zenvia Conversion vs SurveyMonkey

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