Sogolytics

RATING:

4.7

(714)

About Sogolytics

Transform your organization's customer experience with the SoGoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehensive analytical power at your fingertips, including Key Driver Analysis (KDA) you'll identify CX priorities based upon your customers' attitudes, needs, and behaviors.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Sogolytics Pricing

Basic plan (survey) : free for life Plus plan (survey) : $299/year Pro plan (survey) : $199/month or $788/year Premium plan (survey) : $299/month or $1188/year Enterprise plan (survey) : Contact vendor for pricing SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

Survey Distribution
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Sogolytics Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Sogolytics

1 - 5 of 712 Reviews

Valerie

51 - 200 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Easy for All to Use

User Profile

María

Verified reviewer

Higher Education, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2017

Fantastic

Data retrieval via survey for my PhD is faster, more convenient, more accurate, and much more professional.

PROS

What I really like about SoGo Survey is: 1) That you can create very professional-looking surveys and customize them as you like. 2) That it is quite intuitive and easy to use once you get used to the main functions and understand the terms they use to refer to each feature. 3) That it saves you tons of time on data analysis. 4) Last but not least, that they offer us students the possibility of using the software free of charge, thus saving us a lot of time and effort and ultimately boosting our research work For me, it's been a must during my PhD :)

CONS

The thing I like the least is the branching restrictions. I would love it if I could branch several questions on the same page. Also, the restrictions to the number of question display conditions you can set are also a bit annoying when you're trying to target a very specific population.

Jeremy

Oil & Energy, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed March 2021

We love SoGoSurvey and use it almost exclusively now

We love SoGo so much we came back to it after about a year of limping along with Google Forms or Microsoft Forms. We are glad we're back as accountholders!

PROS

SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software.

CONS

The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.

Reason for choosing Sogolytics

Far more features and something that looks very professional and intentional, instead of an afterthought like a survey via Google Forms can appear to be sometimes.

Reasons for switching to Sogolytics

SoGo has FAR more features. Yes, there is a cost, but the cost makes for a more professional experience than Google or Microsoft Forms.

khulood

Used daily for free trial

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

great experience

PROS

I like the design of the website and the way we can work on it . and it was easy to distribute the survey in several ways. I enjoyed the great fun of working on this site. I also heard about the different tools that made the questionnaire distinctive. I will like to use this website in my all research and assignment during my three left semesters at Zayed University, and I will advise my friends and college mate to use it also. This website encourages the student to well done their assignment in professional and academic style. love this website a lot.

CONS

I find it defect to collect Data its need to well understand and it takes a lot of time for me to understand the process of collecting Data after the distribution of the survey. Also we send the survey to many people and for example we send it to time I don't find I way to delete the extra one, so it will be better if an option added which about if the survey sent out before to the same email it cant send again so we will not be chosen to send it by mistake twice to same people.

Carlos Orlando

Verified reviewer

Computer Hardware, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

The miraculous platform that has revolutionized my life

Automating data collection and analysis has been a real lifesaver for me and my company. I no longer have to spend hours and hours manually collecting information. This platform takes care of everything, from the design and distribution of questionnaires to the exhaustive analysis of the results.

PROS

What I liked the most about this incredibly ingenious and sophisticated platform is its ability to automate data collection and analysis in such an efficient and effective way. It's like having an army of analysts working 24/7 for me!

CONS

The setup and customization process can be a bit tricky at first. It took me a bit of time to get used to the interface and understand how to optimize the features for my specific needs.