Solutionreach
About Solutionreach
Solutionreach Pricing
What's included in the Solutionreach platform: Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.
Starting price:
$329.00 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Customer Experience Software
Most Helpful Reviews for Solutionreach
1 - 5 of 228 Reviews
Chad
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
It has been a great value to our practice.
It sync with our EHR every 2 hours to scan for changes. It has mostly eliminated the need for phone calls by our staff to confirm appointments.
CONSThe sync software needs to be running constantly on a computer that we never turn off. It took quite a bit of customization for it to do what we needed it to.
Michelle
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Take the hassle out of appointment setting
Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.
PROSI love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.
CONSIf you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.
Reason for choosing Solutionreach
The customer service, training and follow up by our account representative was phenomenal.
Samantha
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2024
Horrid Company
Absolutely terrible company! They have the worst customer service, they auto renew your contract without notifying you, they tell you and the business [sensitive content hidden] that you're liars (but using other words) they give you the run around and you can never get anywhere with them. There is no higher up management, so you get what you get.
PROSWhen is was working right, it was an ok program for communication
CONSIt is very glitchy, you cannot get the system issues resolved, they claim that they have no issues of file for you, or records of you calling in to get tech support.
Bob
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Solution Reach for Your Physician Practice
This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.
PROSFirst and foremost this product is very user friendly.
CONSThe practice has not experienced any issues with this product.
Reasons for switching to Solutionreach
Pricing as well as the product moved us into the text messaging of information.
Vendor Response
Glad to hear the product has been such a help!
Replied September 2019
Julia
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2018
Solid product, great customer service, but the costs keep adding up
In general, while I like the product (a lot!), I will likely not renew again. I wish our salesperson had been either better trained, or had been more honest with us. I do not think she was intentionally deceptive -- I think maybe to that point they just hadn't come out with new features that would cost more, so she didn't know to tell us that part. I also feel that if you have a good product, you should stand by it enough to not need an auto-renewal. You should keep your clients because the product/service is excellent, not because they are trapped.
PROSSolutionReach does almost everything we could ask for. Patient newsletters, patient reminder e-mails/texts, two-way texting capabilities, recall care, birthday messages etc. They have features that allow patients to schedule their own appointments, features to request google or facebook reviews, and ways to send out campaign messages to patients.
CONSUnfortunately, we do not have access to a lot of the products we would love to use. When we signed up, we were told that SolutionReach was always improving its services but that our price would never go up. I felt that this was misleading since they would include improvements to the current services but as they added features those features would not be included but would be an extra fee each month. I also HATE the 2 year commitment and the auto renewal -- you miss the renewal deadline and bam, you're stuck for another year, like it or not. As long as I can remember to do it, we will cancel before our next auto renewal.