Sprout Social
Sprout Social
About Sprout Social
Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.
The solution features a "Smart Inbox," which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using ...
Other Top Recommended Customer Experience Software
Most Helpful Reviews for Sprout Social
1 - 5 of 540 Reviews
Ashley
1 employee
Used less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
Reviewed January 2023
Quality software but overpriced for the everyday social media curator
Greg
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
Sprout Social is a social media management tool.
Overall our experience has been very positive. We've found Sprout Social to be easy to setup and use, and also easy to teach to some of our less tech savvy customers. They really like the ability to login and review posts all at once from a single screen.
PROSWe most like the ability to manage multiple accounts easily. We manage over 20 social media accounts across several platforms using Sprout Social and we have always found it very intuitive and easy to use. Adding new accounts is easy and there are several features that add value to the product that we use regularly.
CONSPricing when you're adding multiple additional accounts is confusing, especially for agencies who may want to use Sprout to manage all agency accounts. Single accounts can only manage 10 profiles without upgrading which for an agency is a limit we hit very quickly.
Reason for choosing Sprout Social
We chose Sprout primarily because it allowed us to draft posts and then send inside the software to others in the organization for review, notes, and approval.
Reasons for switching to Sprout Social
Pricing and features.
Tara
Verified reviewer
Defense & Space, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Dashboard Metrics and Report Generation Make My Job Easy
I really like the customer service experience I've had here. I'm very new to YouTube from a marketing standpoint, and Sprout gave me a lot of resources to learn.
PROSI work in marketing and report to professionals who don't have as much marketing expertise as me. Having a dashboard view of the social media statistics really helps me explain and analyze the significance of changes.
CONSThe software itself is tough to navigate. Things change around a lot, and that makes it difficult if you present metrics on screen share.
Reason for choosing Sprout Social
It is the easiest option for me to generate reports.
Reasons for switching to Sprout Social
Dashboard metrics, budget of company was significant enough to use it.
Liv
Retail, 11-50 employees
Used monthly for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
Do not use Sprout
We have tried several times to get appointments and nobody answers
PROSSprout is very difficult to use there is no strong point for this system
CONSThe platform is very difficult to use we do not understand how to put the product online sometimes, there are even advertisements that do not go away automatically
Yasmeen
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Amazing Tool for Social Media Management: Sprout Social
Overall, Sprout Social is an incredibly useful tool for social media management. It has plenty of features, is easy to use and provides great insights. The only downside is the cost, which can be quite high for some businesses.
PROSI've been using Sprout Social for a couple of months now and I'm really impressed with the features and the ease of use. The interface is intuitive and there are plenty of features to help manage and monitor your social media accounts. Scheduling posts is really easy and the analytics provide great insights for improving your social media strategies.
CONSOne downside to Sprout Social is that it can be a bit pricey for smaller businesses. Additionally, some of the features may be too advanced for those who are just getting started with social media management.
Reasons for switching to Sprout Social
Sprout Social is the best tool for social media management out there. It has a great interface, plenty of features, and intuitive analytics that provide great insights. It's also more affordable than some of its alternatives, making it a great choice for businesses of all sizes.
