--- title: "SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SurveyMonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SurveyMonkey is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-experience/surveymonkey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) / SurveyMonkey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/alternatives/) # SurveyMonkey User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 10,503 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 6,848 reviews (65%) - 4 stars: 3,017 reviews (29%) - 3 stars: 498 reviews (5%) - 2 stars: 91 reviews (1%) - 1 star: 49 reviews (0%) ### Most mentioned pros - SurveyMonkey has been a reliable tool for collecting feedback and running surveys to help us improve our business model and deliver coaching that customers want in the way they want. - SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking. - SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research. ### Most mentioned cons - Also the analytics could be better, like more detailed breakdowns without needing to export. And sometimes the survey preview doesn’t match exactly how it looks on mobile. - Some of the cooler features feel locked away unless you pay for the higher plans, which can be annoying if you just want to add a bit more customization or get deeper insights without upgrading. - My least favourite thing about survey monkey is the limitations on the free editions, where key components are omitted. ## SurveyMonkey customer reviews Showing reviews 1-25 of 10,503 (page 1). ### Great but not the best - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is mainly used by all my company users. I think the interface is easy to use and people use it all the time. #### Cons I don't like how each question is set up and not easily to be navigated. Not too much cons for me though. --- ### A Reliable tool - Just be ready to pay for the good parts! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a business and don't have time to babysit your software. For the moments where I needed credibility, decent analytics, and the ability to actually reach respondents, it delivered without drama. But the value equation is genuinely mixed. As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one upgrade away from what I needed. If your survey needs are simple and occasional, this is probably overkill and overpriced — a free or cheaper tool will do. But if feedback is a regular, load-bearing part of how you run things, and you value dependability and respondent trust over saving a few dollars, it earns its place. I'd recommend it with my eyes open: a strong product that asks you to pay a premium for the privilege. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Genuinely easy to get going. I had a customer satisfaction survey built and out the door in under twenty minutes the first time I used it. The drag-and-drop builder doesn't fight you, and the template library covers most of what a small business actually needs — NPS, post-purchase feedback, employee pulse checks, basic market research — so you're rarely starting from a blank page. The brand name earns trust. When a survey link says SurveyMonkey, people recognize it and actually open it. My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out of a small customer list. Reporting that's genuinely useful. Real-time results, clean charts, and filtering/cross-tabbing that let me slice responses by segment without exporting anything. For making a quick call after a launch, the built-in analytics were more than enough. It scales with the question. Skip logic and branching let me build something reasonably sophisticated when I needed it, and the integrations (it plugged into the tools I was already using) meant responses didn't just sit in a silo. SurveyMonkey Audience is a real differentiator. When I didn't have my own list to survey, being able to buy access to a respondent panel for some early market research was something most cheaper tools simply can't offer. #### Cons The pricing is the thorn in the whole thing. It's expensive relative to what's out there, and the plans are structured in a way that constantly nudges you toward the next tier up. Half the features I actually wanted — advanced logic, certain exports, removing their branding, more team seats — lived behind a higher plan. The feature-gating feels nickel-and-dimey. Things competitors hand you for free (or that feel like they should be standard) are paywalled, and you don't always realize it until you hit the wall mid-project. Annual billing pressure. The monthly price is steep enough that you're effectively herded into an annual commitment, which is a tough ask when you're a small operation trying to stay flexible. Support is thin on the lower tiers. Reaching an actual human when something went sideways was slower than I'd have liked. It can feel dated. Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a survey feel like part of your brand. #### Reasons for choosing SurveyMonkey It's cheaper and more design-forward than SurveyMonkey. --- ### Survey Monkey- your feedback our improvement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered If you are using survey monkey as a student for your university or college work, it is very pocket friendly and efficient. And also very easy to learn to get feedbacks and surveys designed and answred #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very good to design surveys and collect opinions. Better than many other tools. Have both free and paid versions #### Cons I don’t see any issues with it. It is very safe and efficient overall and also pocket friendly for everyone --- ### Easy, Reliable, and Great for Quick Feedback - Overall rating: 4/5 - Reviewer: christopher f. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, SurveyMonkey has been a reliable and easy platform for collecting feedback and running quick surveys. It’s straightforward, stable, and works well for both small teams and larger groups who need simple, effective data collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how simple it is to create surveys and gather feedback without needing any technical skills. The templates, logic options, and clean interface make the whole process fast and efficient. #### Cons Some of the advanced features are locked behind higher‑tier plans, which can feel limiting. Reporting could be more flexible, and exporting data sometimes requires extra steps. #### Reasons for choosing SurveyMonkey I chose SurveyMonkey because it offers more structure, better logic options, and cleaner reporting than the alternatives. It’s easier to manage larger surveys, and the overall workflow feels more polished and reliable. --- ### My experience with survey monkey - Overall rating: 5/5 - Reviewer: Cody M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with SurveyMonkey has been positive. I found the platform easy to use, with a straightforward interface that made creating and sharing surveys simple. The variety of templates and customization options helped me create professional-looking surveys without spending too much time setting them up. I also liked how easy it was to collect responses and review the results. Although some features are limited unless you upgrade to a paid plan, SurveyMonkey is still a useful and reliable tool for gathering feedback and information. Overall, I would recommend it to anyone looking for a simple and effective survey platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like SurveyMonkey because it makes creating and sharing surveys simple and straightforward. The platform offers a variety of professional templates and customization options, which saves me time and helps me create surveys that look polished. I also like how easy it is to collect responses and organize the results in one place. The reporting and analysis tools make it simple to understand feedback and identify important trends. SurveyMonkey is user-friendly, reliable, and flexible enough for different types of surveys. Overall, it helps me gather useful information quickly while making the entire survey process more efficient and convenient. #### Cons What I liked least about SurveyMonkey is that some of the features I wanted were limited or only available with a paid plan. The free version can be restrictive, especially when it comes to advanced customization, reporting, and collecting a larger number of responses. I also found that some of the more advanced options could take a little time to figure out. While SurveyMonkey is easy to use overall, I think the experience would be better if more useful features were included in the basic version and the pricing options were simpler and more flexible. --- ### A useful tool for marketers, if pricey once you start using it more extensively - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered A really useful and versatile tool from a marketing perspective, covering feedback and registrations across a wide range of functions. Just be mindful of the cost to upgrade elements of it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Really easy to use and a low skills barrier to entry, super useful for filling both internal and external questionnaires and registrations with a range of different designs- in a small team with a limited budget it can perform a really useful and versatile function #### Cons Paid plans can become expensive once you start building it in to wider business functions- there are additional costs to export data, start working on design elements etc... So worth being mindful of this when you start to use it --- ### SurveyMonkey - Overall rating: 5/5 - Reviewer: Stacey S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Description: SurveyMonkey is an online survey platform that lets you create questionnaires, collect responses, and analyze the results. It’s useful for getting feedback from customers, employees, students, or other groups #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to create and send surveys, even if you’re not very technical. The templates and question types make it quick to #### Cons What I like least: Some of the more useful features are locked behind paid plans, and the pricing can feel expensive if you only need basic surveys --- ### Unessary for small-audience surveys. Great for large ones. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered For mass survey collection, I can see where this comes in more handy, as you need a reliable deployment vessel that you can count on. I would'nt rely on Google forms for something bigger than 200-300 submissions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great option for surveys. Simple and to the point. And a lot of data review features to interpret your results with. #### Cons While a lot of the features are nice-to-haves. I can't see using this for small surveys over google forms. --- ### Get data from employees - Overall rating: 5/5 - Reviewer: Stacey W. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a great tool to have in the wheelhouse to execute new ideas and gather insight from the employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user friendly and easy to operate. Simple to create and survey and email out to the office to gather data. #### Cons Unfortunately most of the office believes that the survey cannot be anonymous so they will not answer questions truthfully. --- ### SurveyMonkeys couldn't be better - Overall rating: 5/5 - Reviewer: Chiara L. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I would definitely recommend it to agencies,companies, everybody that needs a larger answer from many people, works great!! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I started to use SurveyMonkeys quite a bit ago, I took a few and helped to create others. It is very helpful and the feedback you get is instantaneous, plus it's very intuitive to work with. It helped my team back then to get some answers from every employee, would recommend!! #### Cons My overall experience with SurveyMonkeys is okay so I don't have anything to complain about, didn't have any issues with it. --- ### Reliable and User-Friendly Tool for Professional Survey Creation and Analysis - Overall rating: 4/5 - Reviewer: Shameek V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SurveyMonkey has been highly positive—it offers an intuitive interface that makes creating even complex surveys quick and efficient. The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the premium features can be costly, the platform consistently delivers professional results and reliability for both small and large-scale survey projects. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is the most intuitive survey builder there is with features such as drag and drop interface, various questions types and provides a comprehensive way to add logic to the surveys. In addition, templates are ample and are mostly ready to use. Like their analytics and reporting as well with real-time results and export options available. It integrates well with my ecosystem of hubspot and salesforce #### Cons Pricing can be better, as free plan is limited to 10 questions and 40 responses per survey. Additionally, there is less flexibility compared to typeform and google forms when it comes to visual customisation #### Reasons for switching to SurveyMonkey As my needs grew—especially around advanced logic, customization, and in-depth analytics—I found Google form's capabilities too limited. Switching to SurveyMonkey gave me greater control over question logic, branding, and respondent segmentation, making it far more suitable for professional survey projects. --- ### Easy to use and super helpful - Overall rating: 5/5 - Reviewer: Nataliia T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The service is very intuitive, users do not need much time to start using it. That's pretty staight forward, but at the same time having all the functionality needed. I find this service one of the best on the market #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, has all the funcrions needed, but not overloaded with functionality. Also great value for money and good privacy settings. #### Cons Maybe there could be some more functions, but really diffocult to say, what I didn't like while using it, cause I really liked everything #### Reasons for choosing SurveyMonkey Better pricing with better functionality and easier to use --- ### Survey swiftly with SurveyMonkey! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used SurveyMonkey for years and it has always been the gold standard! Now it has even improved its relevancy with the addition of the AI generated surveys. I still use the template surveys but the ability to create my own with a single prompt has been super helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm loving being able to use the template surveys as well as the AI generated surveys that provide a more customized approach! #### Cons NO cons! I love the way SurveyMonkey has adapted and introduced the AI generative features! It's staying relevant and super helpful to my team of event planners! --- ### Great Tool for Collecting Program Feedback - Overall rating: 5/5 - Reviewer: Aja Nurse J. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SurveyMonkey was very positive. I used it in 2024 during my NPower Canada program while completing the Google IT Support Certificate through Coursera. The program ran from May to August, and after it ended, NPower used SurveyMonkey to collect feedback from graduates. The platform was simple to navigate, the questions were clearly structured, and it only took a few minutes to complete each survey. It made the feedback process smooth, organized, and convenient, especially since it worked well on both my phone and laptop. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy and straightforward SurveyMonkey was to use. The surveys were well‑organized, simple to navigate, and quick to complete. I also appreciated that it worked smoothly on both my phone and laptop, which made it convenient during the NPower Canada program. The clear question formats and clean layout made the feedback process fast and stress‑free. #### Cons The only thing I liked least was that some surveys felt a bit long when there were many questions in one session. Also, a few features—like advanced question logic or deeper analytics—seem to require paid plans, so organizations using the free version have limited customization. --- ### Professional looking surveys and Easy-to-Use Survey Platform - Overall rating: 4/5 - Reviewer: Ashley G. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, SurveyMonkey is a reliable and flexible survey tool that combines simplicity with powerful customization options. I would highly recommend it to organizations of all sizes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros SurveyMonkey is an excellent tool for creating surveys quickly and efficiently. One of the things I like most is how intuitive and user-friendly the platform is. Even users with little experience can build professional-looking surveys in just a few minutes. The customization options are also a major strength. SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research. #### Cons My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others --- ### Survey Monkey has worked (most of the time) for us - Overall rating: 5/5 - Reviewer: Kenneth C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy. My coffee is now cold. Used to chase paperwork around like a maniac but now I can see in the tables who is missing items. Gladly no longer have to physically mail contracts to students and I am finally able to leave the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The drag and drop is fine since that's how everything is done today and thank you god the radiator in our office is finally warming up. We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us. My dog is barking at nothing but the templates are there, so I don't have to start over from scratch which is good. #### Cons I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open. Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again. I also have to refill out every single camp form from scratch every year versus being able to just update their information which is a huge hassle for everyone and it makes me want to quit. --- ### Highly recommend surveymonkey!! - Overall rating: 5/5 - Reviewer: Carlie R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the user-friendly interface and customer service was amazing.I would pick survey monkey every single time and recommend it #### Cons They're a few bugs in glitches on the site.However , that was easily fixed by tech support who was great --- ### Relieved SurveyMonkey actually gets the job done - Overall rating: 5/5 - Reviewer: Cody F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This tool was instrumental for us to avoid employees shying away from filling our HR questionnaires for the company. The Employees are filling in the questionnaire right now on his/her cell phone and WhatsApp connector is like crazy cool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The chat style surveys are good I guess. Im honestly shocked the automation triggers didn't completely crash when we hooked them up to Slack. It takes less time than the old boring forms. #### Cons The reporting dashboards are so confusing. When you click into individual questions to check the skip conditions it takes literally forever to load and it lags so bad which drives me crazy when I am trying to finish a campaign. --- ### Powerful & easy survey tool with Strong analytics features - Overall rating: 5/5 - Reviewer: Meshv P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I am having great experience with SurveyMonkey. It is super reliable and easy to use platform for making surveys and collecting proper feedback from users and team member. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions. The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights. #### Cons Only one thing I dislike is the free version has limitations on number of question and responses so need paid plan for that. --- ### Survey's with results - Overall rating: 5/5 - Reviewer: Regina A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Anytime I used it was for work purposes, usually asking us our preferences for some event. Allowing me to make my individual selection is the best option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of use. Click the link and answer the questions pretty simple and forth right. No instructions needed. #### Cons The interface page is pretty plain. No graphics that jump out at you. Maybe some moving graphics would make it pop out more. --- ### Good survey tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I believe it’s a good tracking system for surveys and there is various surveys you can create and different ways. You can use the survey so it’s not a bad system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys. #### Cons One time I built a survey and I thought I could send it out to all employees, but they gave me a limit of I believe 30 people because I had not signed up and bought a plan yet. It wasn’t clear when I started creating the survey without having an account that there was a limit of how many people that I could send it to. --- ### Reliable and User-Friendly Survey Tool for All Levels - Overall rating: 4/5 - Reviewer: Ruby C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My time using SurveyMonkey has been pretty good so far. Its survey builder lets you turn an idea into a polished questionnaire in minutes. The site feels straightforward, and I collected useful feedback without wrestling with glitches. Custom themes and built-in reports let me tweak the look and read the numbers fast. Some bells-and-whistles stay behind the paywall, but the free toolkit covers most everyday projects. Overall, it remains a safe pick whenever you need tidy responses and simple analysis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I appreciated how simple it was to build and send a survey with SurveyMonkey. The site offers many question types, ready-made templates, and quick tweaks so each survey can fit a specific need. Its charts, filters, and export tools let me read the results at a glance. Best of all, the clean interface guides even first-time users. #### Cons A few handy extras-custom branding, skip logic, and in-depth analytics-are gated behind the pricier plans, which annoys anyone watching their wallet. On top of that, the free tier caps both the number of questions and total responses, leaving bigger surveys stranded. Lastly, the interface sometimes drags when you're editing a long, complicated form. --- ### Easy To Use/Great for Responses - Overall rating: 5/5 - Reviewer: Chelsea B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is quick and easy to use and works for large groups of people to gather a lot of responses on various topics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to use and provides good responses and is good for filing answers for a large group of people. The survey design is easy to use for all. It helps engage the whole team in participating due to ease of use and how quick the responses you provide are. Immediate results are sent and immediately gathered by the person sending the survey. #### Cons It always makes you attempt to sign in after using and creating an account which is not something I want to do. There is no go back button on response pages which can be bad if I want to change an answer. --- ### A Great Tool That Delivers Results! - Overall rating: 5/5 - Reviewer: Ruth D. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a User, I’m always impressed with the ease of answering customer questions. I think it’s the best software out there for compiling information for research. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use. Captures data quickly. It’s consistently reliable without any glitches providing real time insights. #### Cons I don’t like the birthdate design especially if you were born in the 1900’s. I think there should be a better design or configuration as I often get stuck. --- ### Survey Monkey - Overall rating: 5/5 - Reviewer: Kristl K. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Survey Monkey has been a great tool in gather information and focusing on the next steps in and guidance of where we need to go as a company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of use of getting opinions from qualified employees has been a great tool. Great for time management. Awesome way to collect the data that we need. #### Cons Survey Monkey has been a great tool. I don't have anything I can say about disliking Survey Monkey. I wouldn't use another survey tools. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/?page=2) --- SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice