--- title: "SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SurveyMonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SurveyMonkey is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-experience/surveymonkey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) / SurveyMonkey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/alternatives/) # SurveyMonkey User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 10,523 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 6,862 reviews (65%) - 4 stars: 3,023 reviews (29%) - 3 stars: 498 reviews (5%) - 2 stars: 91 reviews (1%) - 1 star: 49 reviews (0%) ### Most mentioned pros - The platform offers a variety of professional templates and customization options, which saves me time and helps me create surveys that look polished. - SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking. - SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research. ### Most mentioned cons - One downside with SurveyMonkey is that some of the better features are locked behind paid plans. If you’re just using the free version, you can run into limits pretty quickly, especially when you want more customization or advanced options. - Some of the cooler features feel locked away unless you pay for the higher plans, which can be annoying if you just want to add a bit more customization or get deeper insights without upgrading. - Also, the UI feels cluttered when editing long surveys, which slows down our iteration. ## SurveyMonkey customer reviews Showing reviews 1-25 of 10,523 (page 1). ### Helpful for gathering feedback - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered SurveyMonkey was a useful tool for collecting feedback from my students. It provided a convenient way to learn about their class experience and identify areas to improve for future courses. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros SurveyMonkey made it easy to create and share feedback surveys with students after my certification classes I teach. Having responses organized in one place was helpful for reviewing student feedback. #### Cons I would have appreciated more customization options without needing to upgrade to a paid plan, especially since I only needed it for occasional class surveys. #### Reasons for choosing SurveyMonkey Easier to navigate for my indicative purpose --- ### Easy to Use and Encourages Engagement - Overall rating: 5/5 - Reviewer: Dario H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've used SurveyMonkey for everything from client surveys on our performance to gauging employee satisfaction. In my experience, it can be tough to get people to participate in surveys. But SurveyMonkey's engaging interface and non-demanding format seems to convince even the most time-pressed team member to participate. We've used other platforms in the past, but SurveyMonkey has noticeably improved engagement for our surveys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyMonkey was easy to use and made it easy to quantify engagement and results. It required minimal technical skill and was designed well for even the least tech savvy users. #### Cons As more of a techie, I would have loved more advanced technical options for modifications. But for the vast majority of users, its interface is made to impress. #### Reasons for choosing SurveyMonkey We felt that SurveyMonkey better suited our goal of providing and easy to use, engaging survey interface. #### Reasons for switching to SurveyMonkey We wanted a more customized and engaging experience for customers. --- ### User-friendly survey creation tool costs a pretty penny - Overall rating: 4/5 - Reviewer: Richard S. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I've used SurveyMonkey briefly on a couple of occasions to craft short employee satisfaction surveys for the company I work for. I found it easy to learn and liked the interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros I've only used SurveyMonkey briefly, but was able to learn the ropes and get a feel for the UI pretty quickly. The best thing about the software is the user-friendliness, which allows for one to easily pick up the basics. #### Cons The worst thing about SurveyMonkey, as with many other programs, is the excessive price. Even the cheapest plan is pretty expensive, and with nearly everyone being poor now, that can be a real problem. --- ### Easy, Reliable, and Great for Quick Feedback - Overall rating: 4/5 - Reviewer: christopher f. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, SurveyMonkey has been a reliable and easy platform for collecting feedback and running quick surveys. It’s straightforward, stable, and works well for both small teams and larger groups who need simple, effective data collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how simple it is to create surveys and gather feedback without needing any technical skills. The templates, logic options, and clean interface make the whole process fast and efficient. #### Cons Some of the advanced features are locked behind higher‑tier plans, which can feel limiting. Reporting could be more flexible, and exporting data sometimes requires extra steps. #### Reasons for choosing SurveyMonkey I chose SurveyMonkey because it offers more structure, better logic options, and cleaner reporting than the alternatives. It’s easier to manage larger surveys, and the overall workflow feels more polished and reliable. --- ### Best in the market - Overall rating: 5/5 - Reviewer: Luke P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Need to improve the free tier (or simply do not have it) but it is the best in the business for a reason and very easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Love the drag and drop functions when building surveys, makes creating and editing so easy. The reporting and analytics are top tier too #### Cons Pricing can go a bit crazy and high and the branding options are somewhat limited in scope. On the free tier not being able to see all the replies is very frustrating #### Reasons for choosing SurveyMonkey Better reporting tools and we liked the setup of the surveys --- ### Easy-to-use platform for survey design and feedback collection - Overall rating: 5/5 - Reviewer: Nikitha Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SurveyMonkey has been positive. The Ease of Use makes it straightforward to create and distribute surveys, while the Survey Design features provide flexibility for different types of feedback collection. Review Feedback is useful for understanding responses and identifying patterns, and the platform can support Team and Employee Engagement by making it easier to gather opinions from groups. File Sharing is also convenient when results need to be shared with collaborators. Overall, I believe SurveyMonkey provides good Value for Money for users who need a practical platform for survey creation and feedback collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyMonkey is easy to use and provides good value for money for creating surveys and collecting feedback. The Survey Design tools make it straightforward to create questions, organize surveys, and customize them for different purposes. Review Feedback is particularly useful for understanding responses and identifying common trends. The platform can also support Team and Employee Engagement by making it easier to collect opinions and feedback from groups. File Sharing and exporting options are useful when survey results need to be shared with others. #### Cons Creating more detailed surveys can take some time, especially when working with different question types, response settings, and customization options. Managing a large number of responses can also require additional organization when analyzing results. I have occasionally encountered minor usability issues when editing or reviewing surveys. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. --- ### Deep, Professional Insights Made Easy - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered absolute gold standard when you need serious, actionable data feedback. The questionnaire builder easily accommodates highly complex branching paths #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredible, advanced analytics tools and AI-driven data insights Highly powerful, complex skip logic and page branching. #### Cons Premium pricing tiers are expensive for individual creators. Free version severely limits viewable responses and features. --- ### Survey Monkey Great! - Overall rating: 4/5 - Reviewer: Abimbola A. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Participants could easily access it and submit surveys, while the creator found it easy to collate the results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use. The website is intuitive and once the structions are followed, the survey can be easily published. #### Cons Too many advertisements. They come up while people are trying to fill out and participate in the survey. --- ### Survey Monkey — a good survey tool out there - Overall rating: 4/5 - Reviewer: Revanth T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is positive. The platform has been very user friendly. Very easy to create a survey with the templates they provide. But it really is a good tool to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to use. It offers a number of templates and we can just use them. I also like the reporting which is helpful for quick review. #### Cons the pricing can become expensive if we want to use more complex templates. Customizations are only available in higher plans. --- ### Simple feedback engine for reviews, service ratings, and custom peference forms. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I rely on SurveyMonkey to gather client feedback after appointments, test new product ideas, and collect style preferences before custom orders. It makes creating clean, professional questionnaires effortless, helping me understand exactly what my clients love and where I can improve my service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how quick and straightforward it is to build a survey using pre-made question templates. Sharing survey links via WhatsApp, social media, or email takes seconds, and the clean mobile-friendly layout ensures clients actually fill them out. #### Cons One of the disadvantages of using SurveyMonkey is the custom branding behind paywalls. Removing SurveyMonkey logos and adding your own brand colors or logos requires an advantage plan or higher. --- ### Easy to use and functional survey platform - Overall rating: 5/5 - Reviewer: Shannon L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used SurveyMonkey for board member and employee surveys and am thrilled with how well it works. Being able to reuse and update previously-created surveys has saved me a lot of time, and my audience members have been able to take the surveys with ease. The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, with flexible design options, great survey summaries. Can create a survey in minutes that are simple and straightforward for my audience. I appreciate that I can copy and update previous surveys that I made, so that I don't have to start from scratch every time. #### Cons I don't have any complaints yet. I have used the platform for board member and employee surveys and it seems versatile enough to provide the privacy options we require. #### Reasons for choosing SurveyMonkey SurveyMonkey had more features and versatility. --- ### Survey swiftly with SurveyMonkey! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used SurveyMonkey for years and it has always been the gold standard! Now it has even improved its relevancy with the addition of the AI generated surveys. I still use the template surveys but the ability to create my own with a single prompt has been super helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm loving being able to use the template surveys as well as the AI generated surveys that provide a more customized approach! #### Cons NO cons! I love the way SurveyMonkey has adapted and introduced the AI generative features! It's staying relevant and super helpful to my team of event planners! --- ### My experience with survey monkey - Overall rating: 5/5 - Reviewer: Cody M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with SurveyMonkey has been positive. I found the platform easy to use, with a straightforward interface that made creating and sharing surveys simple. The variety of templates and customization options helped me create professional-looking surveys without spending too much time setting them up. I also liked how easy it was to collect responses and review the results. Although some features are limited unless you upgrade to a paid plan, SurveyMonkey is still a useful and reliable tool for gathering feedback and information. Overall, I would recommend it to anyone looking for a simple and effective survey platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like SurveyMonkey because it makes creating and sharing surveys simple and straightforward. The platform offers a variety of professional templates and customization options, which saves me time and helps me create surveys that look polished. I also like how easy it is to collect responses and organize the results in one place. The reporting and analysis tools make it simple to understand feedback and identify important trends. SurveyMonkey is user-friendly, reliable, and flexible enough for different types of surveys. Overall, it helps me gather useful information quickly while making the entire survey process more efficient and convenient. #### Cons What I liked least about SurveyMonkey is that some of the features I wanted were limited or only available with a paid plan. The free version can be restrictive, especially when it comes to advanced customization, reporting, and collecting a larger number of responses. I also found that some of the more advanced options could take a little time to figure out. While SurveyMonkey is easy to use overall, I think the experience would be better if more useful features were included in the basic version and the pricing options were simpler and more flexible. --- ### Using Feedback from Your Audience as Content Idea Generator - Overall rating: 4/5 - Reviewer: Hannah B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered SurveyMonkey has proven to be a good research tool for content and SEO purposes. It can help close the gap between information that I have from the website and opinions of the audience. The platform is easy to use, reliable in collecting responses and flexible for conducting research. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I utilize SurveyMonkey when I want to have some firsthand feedback from my customers and not just depend on analytics. Building surveys doesn't take much time and there is a sufficient number of question types to conduct various research on content, audience, campaigns and so on. I appreciate the possibility to sort out answers and find some common themes that can define content topics, messages, and needs of users. #### Cons Advanced tools and customizations may become pricey. Also, I think that the analysis features could be more helpful for marketers who do in depth audience research. --- ### Thanks for actually being able to handle my survey data - Overall rating: 5/5 - Reviewer: Sam F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are now able to identify what health issues our audience wants us to learn about first. We have to manually count all of the paper forms. The HIPAA compliance will protect me from getting sued. This has replaced several old form tools for the clinic and collected response from the webinars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does follow the correct logic paths. My group and I have used this to do some diet surveys and we did not have an error after exporting the previous days webinar data (which was huge). #### Cons However the pages sometimes freeze up entirely. Last week I had a very simple one to five rating question. I found that the tool reported on average and median as opposed to simply reporting how many users selected four. I spent 20 minutes trying to repair the mess in the dashboard while using the tool. --- ### A great experience with SurveyMonkey - Overall rating: 4/5 - Reviewer: Erick B. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SurveyMonkey has served us well although we have had some challenges here and there. Through use of the product we have been able to conduct statistical analysis and collect feedback from our employees and customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros SurveyMonkey is our sole tool for team and employee engagement. The software is a reliable voice of the customer and feedback management tool. It ensures smooth feedback collection and data analysis. I like its survey design and general ease of use. #### Cons Although the software is is reliable and effective. It has some major challenges that we have been facing from time immemorial. Delayed customer support response and uneffective offline use. --- ### Effective for Gathering Team Feedback - Overall rating: 5/5 - Reviewer: Emilia W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered SurveyMonkey has been a reliable tool for collecting structured feedback across our organization. It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used it for internal IT satisfaction surveys, training evaluations, and process improvement requests. The survey builder is intuitive, file sharing is straightforward, and the response summaries make it easy to identify trends without spending hours analyzing data. Customer support has also been responsive whenever we've needed assistance. #### Cons The free version has limited customization and response options. Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs. --- ### Everyone goes bananas for Survey Monkey - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had positive experiences. Surveys come in all lengths and the format for completion is easily to follow and very user friendly. Even those that consider themselves technologically challenged will not find this easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The majority of surveys I complete for my companies use survey monkey. It is very user friendly, seems like it is relatively inexpensive, easy to design and allows employees to give feedback. Alot of times it is used to see if employees feel like we are working together as a team. #### Cons You do face some ads. When you are done it always wants you to use survey monkey for something too. Every company seems to use it, so the burden on employees can be a bit much since it is so readily available. --- ### A useful tool for marketers, if pricey once you start using it more extensively - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered A really useful and versatile tool from a marketing perspective, covering feedback and registrations across a wide range of functions. Just be mindful of the cost to upgrade elements of it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Really easy to use and a low skills barrier to entry, super useful for filling both internal and external questionnaires and registrations with a range of different designs- in a small team with a limited budget it can perform a really useful and versatile function #### Cons Paid plans can become expensive once you start building it in to wider business functions- there are additional costs to export data, start working on design elements etc... So worth being mindful of this when you start to use it --- ### Making our language learning feedback loops stronger. - Overall rating: 5/5 - Reviewer: Blerta K. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered This tool allows me as a Language Instructor to assess the student engagement and adjust our curriculum according to the real-time data. It has greatly simplified the manner in which we process end-of-course reports and internal team comments among our small employees. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our teaching practices. #### Cons The price of the premium levels is very expensive in relation to such a small learning facility, and the customer service response time is not always that quick. --- ### We love Survey monkey - Overall rating: 5/5 - Reviewer: Tomia R. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to use, Easy to follow and fill out. I would recommend this to anyone for any kind of survey they have #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The surveys are always very easy to fill out ,and I love that it's like a simple applications, and this is always easy to follow #### Cons I dont have anything bad to say about Survey Monkey, It has always been good to me and I have never had any problem with it at all --- ### Relieved SurveyMonkey actually gets the job done - Overall rating: 5/5 - Reviewer: Cody F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This tool was instrumental for us to avoid employees shying away from filling our HR questionnaires for the company. The Employees are filling in the questionnaire right now on his/her cell phone and WhatsApp connector is like crazy cool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The chat style surveys are good I guess. Im honestly shocked the automation triggers didn't completely crash when we hooked them up to Slack. It takes less time than the old boring forms. #### Cons The reporting dashboards are so confusing. When you click into individual questions to check the skip conditions it takes literally forever to load and it lags so bad which drives me crazy when I am trying to finish a campaign. --- ### Great option if you're spread across multiple locations and easy to use! - Overall rating: 4/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Again, it's pretty easy and that helps with some of our tech-challenged generations to also be able to go in and add their votes. That's important to us that everyone feels included! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's pretty easy to understand and allows everyone the chance to vote in whatever contest we are holding at that time. #### Cons Not being able to fit more on one page and doing it across multiple pages. When we hold our contests, it covers 25+ properties and 200+ employees. When spread across multiple pages, sometimes you forget what you've seen when you enter page 4 or 5. --- ### Survey monkey - great, analyzed results at your fingertips - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Survey monkey has an easy to use platform where surveys are easy to design publish and turn on and off and the data from them is at your finger tips and easy to analyze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love survey monkey because the survey design could not be easier. We use it to solicit parent feedback and find that it is easy to generate multiple question types and it is also easy for parents to respond. The AI feature allows us to come up with questions even sooner. #### Cons I wish there were better AI analysis features that we could preset to analyze survey results in a desired format. We export and then analyze --- ### SurveyMonkey Surpasses - Overall rating: 5/5 - Reviewer: Michelle R. - Verified reviewer: Yes - Industry: Research - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SurveyMonkey has been my go-to survey developer for over 15-years. They were one of the first, and they have the art of surveying perfected. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking. Fantastic for mixed-methods research and evaluation efforts. #### Cons The features that are the most beneficial and can really tailor and nuance your survey can be extra costs. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/?page=2) --- SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice