--- title: "SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SurveyMonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SurveyMonkey is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-experience/surveymonkey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) / SurveyMonkey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/alternatives/) # SurveyMonkey User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 10,514 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 6,855 reviews (65%) - 4 stars: 3,021 reviews (29%) - 3 stars: 498 reviews (5%) - 2 stars: 91 reviews (1%) - 1 star: 49 reviews (0%) ### Most mentioned pros - SurveyMonkey has been a reliable tool for collecting feedback and running surveys to help us improve our business model and deliver coaching that customers want in the way they want. - SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking. - SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research. ### Most mentioned cons - Some of the cooler features feel locked away unless you pay for the higher plans, which can be annoying if you just want to add a bit more customization or get deeper insights without upgrading. - My least favourite thing about survey monkey is the limitations on the free editions, where key components are omitted. - Also the analytics could be better, like more detailed breakdowns without needing to export. And sometimes the survey preview doesn’t match exactly how it looks on mobile. ## SurveyMonkey customer reviews Showing reviews 1-25 of 10,514 (page 1). ### User-friendly survey creation tool costs a pretty penny - Overall rating: 4/5 - Reviewer: Richard S. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I've used SurveyMonkey briefly on a couple of occasions to craft short employee satisfaction surveys for the company I work for. I found it easy to learn and liked the interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros I've only used SurveyMonkey briefly, but was able to learn the ropes and get a feel for the UI pretty quickly. The best thing about the software is the user-friendliness, which allows for one to easily pick up the basics. #### Cons The worst thing about SurveyMonkey, as with many other programs, is the excessive price. Even the cheapest plan is pretty expensive, and with nearly everyone being poor now, that can be a real problem. --- ### Easy, Reliable, and Great for Quick Feedback - Overall rating: 4/5 - Reviewer: christopher f. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, SurveyMonkey has been a reliable and easy platform for collecting feedback and running quick surveys. It’s straightforward, stable, and works well for both small teams and larger groups who need simple, effective data collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how simple it is to create surveys and gather feedback without needing any technical skills. The templates, logic options, and clean interface make the whole process fast and efficient. #### Cons Some of the advanced features are locked behind higher‑tier plans, which can feel limiting. Reporting could be more flexible, and exporting data sometimes requires extra steps. #### Reasons for choosing SurveyMonkey I chose SurveyMonkey because it offers more structure, better logic options, and cleaner reporting than the alternatives. It’s easier to manage larger surveys, and the overall workflow feels more polished and reliable. --- ### Great but not the best - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is mainly used by all my company users. I think the interface is easy to use and people use it all the time. #### Cons I don't like how each question is set up and not easily to be navigated. Not too much cons for me though. --- ### A Reliable tool - Just be ready to pay for the good parts! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a business and don't have time to babysit your software. For the moments where I needed credibility, decent analytics, and the ability to actually reach respondents, it delivered without drama. But the value equation is genuinely mixed. As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one upgrade away from what I needed. If your survey needs are simple and occasional, this is probably overkill and overpriced — a free or cheaper tool will do. But if feedback is a regular, load-bearing part of how you run things, and you value dependability and respondent trust over saving a few dollars, it earns its place. I'd recommend it with my eyes open: a strong product that asks you to pay a premium for the privilege. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Genuinely easy to get going. I had a customer satisfaction survey built and out the door in under twenty minutes the first time I used it. The drag-and-drop builder doesn't fight you, and the template library covers most of what a small business actually needs — NPS, post-purchase feedback, employee pulse checks, basic market research — so you're rarely starting from a blank page. The brand name earns trust. When a survey link says SurveyMonkey, people recognize it and actually open it. My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out of a small customer list. Reporting that's genuinely useful. Real-time results, clean charts, and filtering/cross-tabbing that let me slice responses by segment without exporting anything. For making a quick call after a launch, the built-in analytics were more than enough. It scales with the question. Skip logic and branching let me build something reasonably sophisticated when I needed it, and the integrations (it plugged into the tools I was already using) meant responses didn't just sit in a silo. SurveyMonkey Audience is a real differentiator. When I didn't have my own list to survey, being able to buy access to a respondent panel for some early market research was something most cheaper tools simply can't offer. #### Cons The pricing is the thorn in the whole thing. It's expensive relative to what's out there, and the plans are structured in a way that constantly nudges you toward the next tier up. Half the features I actually wanted — advanced logic, certain exports, removing their branding, more team seats — lived behind a higher plan. The feature-gating feels nickel-and-dimey. Things competitors hand you for free (or that feel like they should be standard) are paywalled, and you don't always realize it until you hit the wall mid-project. Annual billing pressure. The monthly price is steep enough that you're effectively herded into an annual commitment, which is a tough ask when you're a small operation trying to stay flexible. Support is thin on the lower tiers. Reaching an actual human when something went sideways was slower than I'd have liked. It can feel dated. Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a survey feel like part of your brand. #### Reasons for choosing SurveyMonkey It's cheaper and more design-forward than SurveyMonkey. --- ### Best in the market - Overall rating: 5/5 - Reviewer: Luke P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Need to improve the free tier (or simply do not have it) but it is the best in the business for a reason and very easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Love the drag and drop functions when building surveys, makes creating and editing so easy. The reporting and analytics are top tier too #### Cons Pricing can go a bit crazy and high and the branding options are somewhat limited in scope. On the free tier not being able to see all the replies is very frustrating #### Reasons for choosing SurveyMonkey Better reporting tools and we liked the setup of the surveys --- ### Great interface but costly pricing tiers - Overall rating: 4/5 - Reviewer: Melissa R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered A highly reliable and user-friendly platform for gathering data. While the advanced features are great for teams, individual users might find the pricing steep for occasional projects. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy template selection and intuitive interface. Creating a survey takes minutes because the pre-made question sets are highly customizable. #### Cons Expensive premium tiers and heavy restrictions on the free version. It feels frustrating to hit a paywall just to export basic data or view more than a few responses. --- ### Deep, Professional Insights Made Easy - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered absolute gold standard when you need serious, actionable data feedback. The questionnaire builder easily accommodates highly complex branching paths #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredible, advanced analytics tools and AI-driven data insights Highly powerful, complex skip logic and page branching. #### Cons Premium pricing tiers are expensive for individual creators. Free version severely limits viewable responses and features. --- ### SurveyMonkey - Overall rating: 5/5 - Reviewer: Stacey S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Description: SurveyMonkey is an online survey platform that lets you create questionnaires, collect responses, and analyze the results. It’s useful for getting feedback from customers, employees, students, or other groups #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to create and send surveys, even if you’re not very technical. The templates and question types make it quick to #### Cons What I like least: Some of the more useful features are locked behind paid plans, and the pricing can feel expensive if you only need basic surveys --- ### Survey Monkey Great! - Overall rating: 4/5 - Reviewer: Abimbola A. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Participants could easily access it and submit surveys, while the creator found it easy to collate the results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use. The website is intuitive and once the structions are followed, the survey can be easily published. #### Cons Too many advertisements. They come up while people are trying to fill out and participate in the survey. --- ### Survey Monkey — a good survey tool out there - Overall rating: 4/5 - Reviewer: Revanth T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is positive. The platform has been very user friendly. Very easy to create a survey with the templates they provide. But it really is a good tool to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to use. It offers a number of templates and we can just use them. I also like the reporting which is helpful for quick review. #### Cons the pricing can become expensive if we want to use more complex templates. Customizations are only available in higher plans. --- ### Very Customizable Surveys - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Very easy to use and easy to customize as well. We cannot wait to try the new AI-integrated dashboard! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that surveys can be super-customized with Survey Monkey. It's got a nice, clean design. This is super useful for applications and other HR-related activities. #### Cons The pricing takes a bit of a jump from $39/month to $99/month and it can be a bit heavy when you opt to pay for the service annually. #### Reasons for switching to SurveyMonkey I'm not quite sure. I think because the previous developer left and then the business owner decided to try Survey Monkey on a recommendation. --- ### easy set up, good tracking and sufficient functionality on the free plan - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros It's easy to set up and use, it has sufficient functionality on a free plan (they don't force you into a paid plan straight away to use the bare minimum). They have good resources to establish basic knowledge #### Cons the export functions were glitchy at first so I didn't have a pdf or PPT I could use for a presentation as I assumed #### Reasons for choosing SurveyMonkey SurveyMonkey had better options in the free plan --- ### Survey swiftly with SurveyMonkey! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used SurveyMonkey for years and it has always been the gold standard! Now it has even improved its relevancy with the addition of the AI generated surveys. I still use the template surveys but the ability to create my own with a single prompt has been super helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm loving being able to use the template surveys as well as the AI generated surveys that provide a more customized approach! #### Cons NO cons! I love the way SurveyMonkey has adapted and introduced the AI generative features! It's staying relevant and super helpful to my team of event planners! --- ### Great Tool for Collecting Program Feedback - Overall rating: 5/5 - Reviewer: Aja Nurse J. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SurveyMonkey was very positive. I used it in 2024 during my NPower Canada program while completing the Google IT Support Certificate through Coursera. The program ran from May to August, and after it ended, NPower used SurveyMonkey to collect feedback from graduates. The platform was simple to navigate, the questions were clearly structured, and it only took a few minutes to complete each survey. It made the feedback process smooth, organized, and convenient, especially since it worked well on both my phone and laptop. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy and straightforward SurveyMonkey was to use. The surveys were well‑organized, simple to navigate, and quick to complete. I also appreciated that it worked smoothly on both my phone and laptop, which made it convenient during the NPower Canada program. The clear question formats and clean layout made the feedback process fast and stress‑free. #### Cons The only thing I liked least was that some surveys felt a bit long when there were many questions in one session. Also, a few features—like advanced question logic or deeper analytics—seem to require paid plans, so organizations using the free version have limited customization. --- ### Professional looking surveys and Easy-to-Use Survey Platform - Overall rating: 4/5 - Reviewer: Ashley G. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, SurveyMonkey is a reliable and flexible survey tool that combines simplicity with powerful customization options. I would highly recommend it to organizations of all sizes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros SurveyMonkey is an excellent tool for creating surveys quickly and efficiently. One of the things I like most is how intuitive and user-friendly the platform is. Even users with little experience can build professional-looking surveys in just a few minutes. The customization options are also a major strength. SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research. #### Cons My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others --- ### A great experience with SurveyMonkey - Overall rating: 4/5 - Reviewer: Erick B. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SurveyMonkey has served us well although we have had some challenges here and there. Through use of the product we have been able to conduct statistical analysis and collect feedback from our employees and customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros SurveyMonkey is our sole tool for team and employee engagement. The software is a reliable voice of the customer and feedback management tool. It ensures smooth feedback collection and data analysis. I like its survey design and general ease of use. #### Cons Although the software is is reliable and effective. It has some major challenges that we have been facing from time immemorial. Delayed customer support response and uneffective offline use. --- ### Effective for Gathering Team Feedback - Overall rating: 5/5 - Reviewer: Emilia W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered SurveyMonkey has been a reliable tool for collecting structured feedback across our organization. It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used it for internal IT satisfaction surveys, training evaluations, and process improvement requests. The survey builder is intuitive, file sharing is straightforward, and the response summaries make it easy to identify trends without spending hours analyzing data. Customer support has also been responsive whenever we've needed assistance. #### Cons The free version has limited customization and response options. Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs. --- ### Survey Monkey has worked (most of the time) for us - Overall rating: 5/5 - Reviewer: Kenneth C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy. My coffee is now cold. Used to chase paperwork around like a maniac but now I can see in the tables who is missing items. Gladly no longer have to physically mail contracts to students and I am finally able to leave the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The drag and drop is fine since that's how everything is done today and thank you god the radiator in our office is finally warming up. We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us. My dog is barking at nothing but the templates are there, so I don't have to start over from scratch which is good. #### Cons I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open. Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again. I also have to refill out every single camp form from scratch every year versus being able to just update their information which is a huge hassle for everyone and it makes me want to quit. --- ### Making our language learning feedback loops stronger. - Overall rating: 5/5 - Reviewer: Blerta K. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered This tool allows me as a Language Instructor to assess the student engagement and adjust our curriculum according to the real-time data. It has greatly simplified the manner in which we process end-of-course reports and internal team comments among our small employees. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our teaching practices. #### Cons The price of the premium levels is very expensive in relation to such a small learning facility, and the customer service response time is not always that quick. --- ### Great option if you're spread across multiple locations and easy to use! - Overall rating: 4/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Again, it's pretty easy and that helps with some of our tech-challenged generations to also be able to go in and add their votes. That's important to us that everyone feels included! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's pretty easy to understand and allows everyone the chance to vote in whatever contest we are holding at that time. #### Cons Not being able to fit more on one page and doing it across multiple pages. When we hold our contests, it covers 25+ properties and 200+ employees. When spread across multiple pages, sometimes you forget what you've seen when you enter page 4 or 5. --- ### Survey's with results - Overall rating: 5/5 - Reviewer: Regina A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Anytime I used it was for work purposes, usually asking us our preferences for some event. Allowing me to make my individual selection is the best option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of use. Click the link and answer the questions pretty simple and forth right. No instructions needed. #### Cons The interface page is pretty plain. No graphics that jump out at you. Maybe some moving graphics would make it pop out more. --- ### Survey monkey - great, analyzed results at your fingertips - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Survey monkey has an easy to use platform where surveys are easy to design publish and turn on and off and the data from them is at your finger tips and easy to analyze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love survey monkey because the survey design could not be easier. We use it to solicit parent feedback and find that it is easy to generate multiple question types and it is also easy for parents to respond. The AI feature allows us to come up with questions even sooner. #### Cons I wish there were better AI analysis features that we could preset to analyze survey results in a desired format. We export and then analyze --- ### Good survey tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I believe it’s a good tracking system for surveys and there is various surveys you can create and different ways. You can use the survey so it’s not a bad system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys. #### Cons One time I built a survey and I thought I could send it out to all employees, but they gave me a limit of I believe 30 people because I had not signed up and bought a plan yet. It wasn’t clear when I started creating the survey without having an account that there was a limit of how many people that I could send it to. --- ### Get data from employees - Overall rating: 5/5 - Reviewer: Stacey W. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a great tool to have in the wheelhouse to execute new ideas and gather insight from the employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user friendly and easy to operate. Simple to create and survey and email out to the office to gather data. #### Cons Unfortunately most of the office believes that the survey cannot be anonymous so they will not answer questions truthfully. --- ### Easy To Use/Great for Responses - Overall rating: 5/5 - Reviewer: Chelsea B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is quick and easy to use and works for large groups of people to gather a lot of responses on various topics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to use and provides good responses and is good for filing answers for a large group of people. The survey design is easy to use for all. It helps engage the whole team in participating due to ease of use and how quick the responses you provide are. Immediate results are sent and immediately gathered by the person sending the survey. #### Cons It always makes you attempt to sign in after using and creating an account which is not something I want to do. There is no go back button on response pages which can be bad if I want to change an answer. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/?page=2) --- SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice