# Surveypal Software Reviews, Demo & Pricing - 2026 > Review of Surveypal Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/surveypal-profile --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / Surveypal Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Surveypal 2026: Benefits, Features & Pricing Wondering if Surveypal is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Surveypal 4.4 [(19)](https://www.softwareadvice.com/customer-experience/surveypal-profile/#reviews) Pricing Starting at €299.00 per month ### About Surveypal Surveypal is an AI-powered customer service analytics solution for companies using Zendesk Support. It analyzes Zendesk tickets to uncover customer insights and trends. Using advanced natural language processing and machine learning, Surveypal transforms customer service data into actionable intelligence. The solution features intuitive modules to help customer service teams discover insights, act on opportunities, optimize operations, and coach agents. The discover module enables multi-dimensional data exploration and proactive insight discovery. The act module delivers real-time actionable insights, trend identification, and tools to drive decisive action. Integrating with Zendesk Support, Surveypal automatically pulls in ticket data for analysis. It provides text analysis, predictive performance scoring, agent performance insights, and more to. Wondering if Surveypal is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## Surveypal User Interface ## Popular Surveypal Alternatives Main Product Surveypal 4.4 [(19)](https://www.softwareadvice.com/customer-experience/surveypal-profile/#reviews) Ratings Breakdown - 4.26Ease of use - 4.12Value for money - 4.33Customer support - 4.0Functionality Pricing Starting at €299.00 per month Get Price Alternative Product [Hello Customer](https://www.softwareadvice.com/customer-experience/hello-customer-profile/) 4.3 [(8)](https://www.softwareadvice.com/customer-experience/hello-customer-profile/#reviews) Ratings Breakdown - 4.13Ease of use - 4.33Value for money - 4.71Customer support - 3.75Functionality Pricing Starting at €9999.00 per year Get Price Alternative Product [Survicate](https://www.softwareadvice.com/product/31821-Survicate/) 4.6 [(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.77Customer support - 4.27Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2895)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10458)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(968)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price ## Surveypal Pricing and Plans Starting price: €299.00 per month Free Trial Free Version Survey Tool €299.00 usage based, per month Plan includes: - Unlimited users - Unlimited surveys - Easy Drag & Drop interface - Multilingual surveys - Feedback routing CXM €749.00 usage based Plan includes: - Contextual AI - Sentiment analysis - Topic analysis - Unlimited users - Enriched insights Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Surveypal Features - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of Surveypal Access Controls/Permissions Activity Dashboard AI/Machine Learning Alerts/Notifications Anonymous Feedback API CES Survey Structure Complaint Monitoring CSAT Survey Structure Customer Experience Management Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Dashboard Data Cleansing Data Security Data Visualization Email Management Email Reminders Engagement Tracking Knowledge Management Machine Learning Mobile Survey Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Language Multiple Question Types Negative Feedback Management NPS of Employees NPS Survey Structure Offline Response Collection Performance Metrics Predictive Analytics Pulse Surveys Question Library Question Piping Randomization Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Response Quotas Response Validation Search/Filter Segmentation Sentiment Analysis Site Intercept Survey SMS Messaging SSL Security Survey Builder Survey/Poll Management Surveys & Feedback Template Management Text Analysis Third-Party Integrations Topic Classification Trend Analysis Visual Analytics Workflow Automation ## Surveypal Integrations Zendesk Suite Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review ## Surveypal User Reviews Overall Rating 4.4 Ratings Breakdown 5 53% 4 32% 3 16% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.1 Customer support 4.3 Functionality 4.0 Have you used Surveypal and would like to share your experience with others? VR Verified Reviewer Marketing and Advertising 2-10 employees Used weekly for less than 6 months Review source Reviewed January 2019 Helpful... 4 I have used several other feedback tools and I can tell that Surveypal is decent enough and is better than most of its competitors. It is simple, easy-to-use, and comes with basic features. If you’re into advanced surveying, it isn’t for you. However, if you have just started with surveys, Surveypal won’t disappoint you. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: 1\. A responsive survey app that lets you collect survey from multiple channels with ease. 2. Works with leading CMS. 3. Zapier and other third-party integrations. 4. Great customer support. Cons: 1\. Still needs a lot of improvement in terms of design, features, and integrations. 2. Analytics need more work as it is too basic. Read More VA Vibhor A. Verified reviewer Civil Engineering 1001-5000 employees Used weekly for less than 12 months Review source Reviewed September 2020 Great Survey tools 5 We were trying to learn from the stakeholders regarding the effectiveness of our research solutions It is a detailed oriented software Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We had free trial and then switched to paid since it was very useful for our research and analytics. We get survey input from our participants in the format we want which is important Cons: It is tricky to implement first and it has a learning curve which might not be straightforward to learn. Reasons for choosing Surveypal This software is easy for stakeholders and customers Read More Melissa M. Verified reviewer Education Management 1001-5000 employees Used weekly for less than 12 months Review source Reviewed March 2017 Surveypal has potential, not quite there yet 3 We chose Surveypal initially because what we were promised it could do. The surveys are easy to build, you can use Zapier to set up a nice tracking system, it's easy to get in contact with support. However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data. In addition, we often get the answer, "we'll look into that" when asking for help from support. In the future, when a lot of the kinks are worked out, I expect this to be a 4-5 star platform. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Clean design, responsive support team, easy to build surveys, works with Zapier Cons: analytics are hard to use, support doesn't always have answers, over promises Read More KA Khalil A. Verified reviewer Real Estate Self-Employed Used other for free trial Review source Reviewed April 2020 Great app to gather information 5 Definitely recommend it for people who are willing to gather information Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: This is one of the apps that I used once a long time ago, it helps you gather information in very simple way Cons: Although I haven't used it for a while, my with it was very great especially when implementing the question in the survey Reasons for choosing Surveypal It was a while ago when I used it but the recent was Survey Monkey Read More JN JESSICA N. Verified reviewer Individual & Family Services Self-Employed Used monthly for less than 6 months Review source Reviewed June 2021 Easy to use 5 I'm able to build surveys to see what my employees and customers think about new products or business proposals while giving them the option to be anonymous Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It Puts everything in an easy to use location and makes survey making and distribution beyond easy. Cons: I have no complaints overall about any aspect of this software. Its a great product to use and like i said so easy! Read More SH Sabrina H. Wholesale 501-1000 employees Used daily for less than 12 months Review source Reviewed March 2017 Advocate for Surveypal 5 Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level. I am extremely impressed with both your product as well as with your customer support. The staff has offered much guidance before I even needed to reach out Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Read More BF Brenda F. Used unspecified for unspecified Review source Reviewed April 2017 Big time saver 5 I have successfully used Surveypal in business for a number of applications. Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams. I love how easy the product is to use and how clever you can be with making the survey simple, detailed and entertaining for the respondent. The main function that sold me on Surveypal that I did not find in any other products was its ability to automatically produce the back end reports from the data collected. This function has repeated saved me hours if not days of work for each project! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Back end reporting functionality Cons: There are a couple of collection types it does not do that we needed Read More KS Kalle S. Verified reviewer Marketing and Advertising 11-50 employees Used other for less than 6 months Review source Reviewed April 2020 Decent software for inside company surveys 3 Despite some functional difficulties, the software served it purpose, but from what I’ve experienced, I’m not sure I see the benefits compared to Google Forms etc. Ratings Breakdown 3 Ease of use 3 Customer support 3 Functionality Pros: I launched a personnel survey for a bigger company of over hundred people. I can only say that it worked well enough, I don’t have enough experience in creating similar surveys in order to assess that work performance on a deeper level. Cons: I had to make two versions for different languages and there were functional technical difficulties with the translated version, that had nothing to do with my translation. Read More MS Michael S. Verified reviewer Used monthly for less than 12 months Review source Reviewed August 2018 Needs a little more work 4 With a little more work, it can do much better. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Great features, customer support's very responsive, and making surveys is rather easy when you go to make one and works well with Zapier Cons: It's difficult to use analytics and sometimes the support team doesn't always give you a straight answer, and sometimes the software freezes and you have to start over. Read More CD Chau D. Used unspecified for unspecified Review source Reviewed March 2017 Report & invitee list 5 Surveypal is functional, easy to use - great UX and UI. Customer support works effficiently. The report eg. in excel should give more details of no reponses or not completed responeses. Currently it only show results for the completed responses Few remarks for development: There should be a function to save or built a list of invitees so one same list doesn't have to be imported many times for each survey. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Read More Showing 1 - 10 of 19 Reviews Load More Reviews ## Other Top Recommended Survey Software [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17625) Recently recommended **0** times [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) **4.7** (11452) Recently recommended **0** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) **4.6** (5256) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Surveypal with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice