SurveySparrow Software

4.39 / 5 (46) FrontRunners

Our advisors have recommended this product 2 times in the last 30 days

About SurveySparrow

SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It comes with a centralized dashboard, which allows users to import contacts and organize them in custom lists based on job titles, location and age groups.

SurveySparrow comes with a reporting module, which helps businesses analyze feedback received on every question and generate reports in real-time, providing visibility to enhance the customer experience. Supervisors can utilize built-in templates based on various variables and multiple logic-blocks to create personalized surveys, allowing businesses to improve communication with customers. Additionally, it comes with engaging conversational forms and tools such as matrix qu...


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Supported Operating System(s):

Web browser (OS agnostic)

46 Reviews of SurveySparrow

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(27)

27

4 stars

(13)

13

3 stars

(4)

4

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

September 2020

Kimberly from Self-employed

Verified Reviewer

Company Size: 1 employee

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2020

More than just a survey tool

I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.

Pros

I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.

Cons

I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.

December 2019

Everly from Nuvitta

Company Size: 2-10 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent software and alternative to Typeform!

Excellent service and fast support!

Pros

I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

Cons

There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

Reasons for Choosing SurveySparrow

No other software was interactive or functional

Reasons for Switching to SurveySparrow

The software didn’t work with Facebook advertising causing my clients’ client to miss valuable leads

November 2020

Finn from Finn R.

Company Size: 1 employee

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Good software for feedback compilation

Pros

Tremendously user friendly. It is very easy and intuitive to create surveys. There is no need for any instructions. Also, the customer support is fast and friendly. The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.

Cons

Not very mobile friendly. As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone. Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.

January 2020

Saurabh from GattiHR

Company Size: 11-50 employees

Industry: Human Resources

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2020

Missing key features!

It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.

Pros

1. Chat based survey capability 2. Open integration 3. SMS Text capability

Cons

1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.

December 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

SurveySparrow - A simple and easy way to make surveys

I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.

Pros

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.

Cons

It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

Reasons for Choosing SurveySparrow

It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point.