--- title: "SurveySparrow Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SurveySparrow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SurveySparrow is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-experience/surveysparrow-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) / SurveySparrow Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/survey/surveysparrow-profile/) Reviews [Alternatives](https://www.softwareadvice.com/survey/surveysparrow-profile/alternatives/) # SurveySparrow User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 123 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 70 reviews (57%) - 4 stars: 41 reviews (33%) - 3 stars: 7 reviews (6%) - 2 stars: 3 reviews (2%) - 1 star: 2 reviews (2%) ### Most mentioned pros - user friendly UI that help us navigate through the dashboard easily even for our new joiners in the team - I like the way you create surveys and get anonymous feedback by collecting conversational data on this software. - The visual customization and question type options are perfect for our team. ### Most mentioned cons - I'm currently using another vendor to fill this gap, but their platform isn’t nearly as intuitive or user-friendly as Survey Sparrow. - I dont know if this is a feature SS has but I dont like they don't have an option to create multiple links for different things, like one link for social media, one link for database, one link for free ads, etc. - Previously I didn't like that we didn't have AI as a tool to edit surveys. But now we do! ## SurveySparrow customer reviews Showing reviews 1-25 of 123 (page 1). ### customer's mood is an experience bridge - Overall rating: 5/5 - Reviewer: Nazim S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it's an easy, convenient, and time-saving system. We particularly find it useful in analyzing customer requests and both positive and negative feedback. Thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy. So easy it's indescribable. Both for us and for our customers. I think the word "easy" alone says a lot. #### Cons Perhaps the variety of devices or integrations could increase in terms of accessibility. Apart from that, we haven't heard any negative feedback from customers. #### Reasons for switching to SurveySparrow because hardest --- ### Owner and Manager - Overall rating: 5/5 - Reviewer: Lanie S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I really like Survey Sparrow and look forward to seeing continued updates and improvements to the platform. My only concern is pricing—I hope it remains accessible and affordable for small businesses like mine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love how easy and intuitive it is to work with Survey Sparrow. Creating and sending surveys is not only simple but genuinely enjoyable. One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork. Overall, the platform is user-friendly, efficient, and a pleasure to use. #### Cons I wish Survey Sparrow offered an audience purchase option. I'm currently using another vendor to fill this gap, but their platform isn’t nearly as intuitive or user-friendly as Survey Sparrow. #### Reasons for choosing SurveySparrow I loved the interface, easy of use and the price was within my budget. I needed something that has the offline option and this was by far the best. #### Reasons for switching to SurveySparrow Program was outdated and I needed a program that was more functional. --- ### More than just a survey tool - Overall rating: 5/5 - Reviewer: Kimberly C. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful. #### Cons I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like. --- ### Good customer care - Overall rating: 2/5 - Reviewer: Thorsten K. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Surveysparrow is good at sending newsletters to it's clients but it has no attractive feature. #### Cons Amazing customer care with no reason because they reach to their customers without genuine reason. --- ### SurveySparrow review - Overall rating: 4/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability of the platform to email out surveys and to choose to record responses anonymously or show the names of the respondents was important. This was a primary factor/aspect in what I needed to use for the specific survey I was creating so this fit the bill. #### Cons I only used the platform for a brief amount of time as I only needed it for a specific project I was working on. I don't have any specific cons but I would point out that I didn't use the platform for an extended time and was only using pretty basic functions. --- ### 12 months in - Overall rating: 4/5 - Reviewer: Jeremy S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Happy with the use of the tool, we have found far more capable than the free or bundled solutions with office applications. Would recommend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use survey builder, flexible and powerful editing features. Well documented API with easy integration with other platform. Strong support from the client services team. #### Cons Custom applications can add additional capabiltiy, but can be difficult to find and use within the platform. #### Reasons for choosing SurveySparrow MS Forms capability is weak in comparison, limited support for branching, complex question types, user experience as the respondant is poor. #### Reasons for switching to SurveySparrow Cost, and ease of use - survey monkey is still used by development teams although that is driven by 3rd party integrations --- ### Easy to use and robust - Overall rating: 5/5 - Reviewer: Michelle D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! we use it for customer feedback as well as internal surveys. The visual customization and question type options are perfect for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The UX in Survey Sparrow is great. It's easy to set up surveys and share them and we love the shareable PDF reports. The downloadable excels make it easy to analyze our data too. #### Cons We wish we could download pre-filtered excel reports. The preview option is great but it makes you start from the beginning of the survey - I just want to preview the question I am building not the whole thing. #### Reasons for choosing SurveySparrow We chose it for the price and because our team demoed and liked it. #### Reasons for switching to SurveySparrow MS forms was stupid. We needed something with better UX --- ### Best survey building platform - Overall rating: 5/5 - Reviewer: Pratap M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Data and opinion collection is used to implement our best ideas into public. This collection of data and opinion is easily done by using the SurveySparrow. We can obtain feedback and opinions from the customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly. #### Cons SurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only. #### Reasons for choosing SurveySparrow Based on the subscription prices and familiarity among the users. #### Reasons for switching to SurveySparrow The SurveySparrow provides more features than SurveyMonkey. SurveySparrow allows us to create more responsive and conversational surveys. --- ### Great, easy tool to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! Simple to use and if you need metrics, reports or integrations with other services they do it all! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that our team can create a custom CSAT survey that can then import results back into our tickets in Zendesk. #### Cons Previously I didn't like that we didn't have AI as a tool to edit surveys. But now we do! It has been a great tool to tweak our wording in surveys. --- ### perfect for small initiatives with bigger impact - Overall rating: 5/5 - Reviewer: Gisella F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros user friendly UI that help us navigate through the dashboard easily even for our new joiners in the team #### Cons Features need to be improved especially when it comes to automation and integration with different internal system --- ### Agreeable tool for it's classic forms. - Overall rating: 5/5 - Reviewer: Claire N. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Remarkable for the classic forms and flexibility with surveys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robustness and efficiency for extracting actionable insights. #### Cons Exponential for streamlining workflows. User friendly. --- ### Good Survey Product - Overall rating: 4/5 - Reviewer: Bandaru S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered SurveySparrow is vey easy to create surveys, its having high functionality, In this we can easily analyzing data and it having best UI support overall SurveySparrow is a excellent survey tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveySparrow is an excellent platform for surveys, feeling clean while maintaining a detailed and engaging #### Cons It would be great if company making small bug fixings, poor customer consultant support --- ### Make surveys delicious again. For both sides, enquirer and queried! - Overall rating: 4/5 - Reviewer: Ramon H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - Acquiring feedback and other information from customers in an easy, clean and fashioned way - Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website. - Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user) - Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level) - The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations - They develop the software constantly. Every month you receive an email with the newest improvements #### Cons - The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him. - You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not. - Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan. - They don't save your login beyond your browser session. Every time I have to log in again. --- ### Great product - Overall rating: 4/5 - Reviewer: Niall F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, surveys are easy to create and the frontend for surveys is very user friendly. Good level of customisation and an excellent range of question types for quantitative and qualitative measuring. API documentation is good. #### Cons We're using the survey sparrow API, and found there are some areas of the data that are not accessible via the API. --- ### Best software for opinion - Overall rating: 4/5 - Reviewer: satish p. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience is with survey sparrow of make survey build forms by collecting the feedback from customers and clients. Surveysparrow has always meets or needs according to the templates #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is used to build templates from the customer opinions. It has different types of templates it is friendly interface when filling the forms (or) templates when compared to other templates it is good looking its based on the customer reviews #### Cons It has many features but we get it only premium plan it is too much costs when we compared to other platforms or survey builders filling to much of forms it get slow --- ### Conduct surveys for data collection - Overall rating: 4/5 - Reviewer: Ganisetti U. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered The overall experience is Not bed. It is user-friendly and simple to use. Easily conduct surveys. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Surveysparrow is easy to use. Using this we can make surveys and collect data. It is user-friendly and having good analytics. Good interface and graphics. #### Cons It is complex for beginners. Some features are expensive, we can use that by taking premium. Too much of mails irritates users. --- ### SurveySparrow - The Real Deal In Surveying - Overall rating: 5/5 - Reviewer: Melinda R. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It comes with best online HR features It makes handling business surveys easy including easy building of forms It ,makes engagements and feedback collection easy #### Cons SurveySparrow has been helpful with no challenges --- ### Amazing tool for product experience and customer feedback - Overall rating: 5/5 - Reviewer: Nisha M. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros 1. Ease to use the tool 2. CSM and support received 3. Easy Integration 4. Cost Effective #### Cons 1. AI and Machine Learning feature 2. Trend analysis --- ### Excellent software for surveys with a great free plan to start using it - Overall rating: 5/5 - Reviewer: Carlos C. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Great free plan to start setting up the platform. We use it for NPS and send surveys to abandoned users #### Cons The data reporting is not up to their competitors #### Reasons for choosing SurveySparrow Better plan and pricing #### Reasons for switching to SurveySparrow Their change of plans and pricing --- ### It needs work, but it's going in the right direction. - Overall rating: 4/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great for the most part! The billing aspect of their services needs work though. The sales reps tell you one thing whilst you can action another thing in your account. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 360 survey reports are a great time-saver. Very intuitive and detailed. #### Cons They force you to be on a renewal subscription and you cannot manually cancel it. You will need to reach out for support to clear out renewal invoices, after which your account is blocked until you make a new purchase... #### Reasons for choosing SurveySparrow Something new that we stumbled upon and decided to try our luck. :) --- ### Can add more types of surveys - Overall rating: 4/5 - Reviewer: Zulfiqar S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use, UI is smooth, integration with other tools #### Cons emailing mechanism and slow processing of data --- ### It is a really good tool. They have the potential to be one of the best survey tool - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for unspecified - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was my goto product because it was so simple to use. i would say simplicity is the key. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros This survey has really good UI. Really interactive sign-up page. They do justice to their tag line of creating conversation out of surveys. really good customer support #### Cons They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used. --- ### Best in survey - Overall rating: 4/5 - Reviewer: Abhilash C. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I used this software to get opinions/ideas for designs from the people with this I have saved a lot of time and helped to think differently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The feature of building a survey from scratch based on my theme is very good. They also have chat based survey with that I can interact with people and know their opinion #### Cons Apart from their customer support I don't have any complaints --- ### Automatic reviews:SurveySparrow - Overall rating: 5/5 - Reviewer: Vithesh M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience with survey sparrow is excellent and good.They were very useful because of automated reviews which saves our time.one thing I loved in survey sparrow is that in review sheet they provides many options for each question. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Surveysparrow having good user interface and user-friendly.The customer support by survey sparrow is excellent.If anyone is looking for best review platform truly i will recommend surveysparrow for them to experience the best. #### Cons I think I doesn't feel dislike about this, because I loved it. --- ### Great product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and easy to setup. It misses key features but the product team continuously releases new features. #### Cons Pricing comes across as a little too costly for SMBs ## More reviews [Next reviews](https://www.softwareadvice.com/survey/surveysparrow-profile/reviews/?page=2) --- SurveySparrow Reviews, Pros and Cons - 2026 Software Advice