TeamSupport vs Weave

RATING:

4.47

(819)

TeamSupport has 819 reviews and a rating of 4.47 / 5 stars vs Weave which has 355 reviews and a rating of 4.1 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.47 / 5 (819)
4.1 / 5 (355)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
January 18, 2023
January 4, 2023
Pros/Cons
  • Pros

  • I like the ability to search up previous tickets that could help me review issues that occurred before.
  • Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.
  • Cons

  • I often have trouble locating previous tickets using the search feature.
  • The configuration and setup is very non-intuitive and confusing.
  • Pros

  • Easy to use, easy to change settings settings customize, customers love the quick responses from us.
  • A few years back, Weave functioned well. The integration with Dentrix was a wonderful tool for the staff to have.
  • Cons

  • Implementation was disorganized and out of order, one onboarder didn't know what the other onboarder had covered.
  • Basically, all they can say is you screwed, you owe us money, and sorry but you can cancel...after 30 days.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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