# The Loop Experience Platform Software Reviews, Demo & Pricing - 2026 > Review of The Loop Experience Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/the-loop-experience-platform-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / The Loop Experience Platform Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/the-loop-experience-platform-profile/reviews/) # The Loop Experience Platform 2026: Benefits, Features & Pricing Wondering if The Loop Experience Platform is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview The Loop Experience Platform 4.4 [(15)](https://www.softwareadvice.com/customer-experience/the-loop-experience-platform-profile/reviews/) Pricing Pricing available upon request ### About The Loop Experience Platform Loop® is a real-time experience management platform for location-based operations that have physical locations to manage as well as digital and social touchpoints. The Loop Experience Platform includes a suite of channels for collecting insights and engaging with customers and employees both online and offline. With closed-loop capabilities for automating action and managing problems. The Loop Experience Platform helps increase workflow operations and improve overall customer experience. Using role-based dashboards for analyzing insights and real-time scoreboards, Loop is set apart from the competition by offering real-time capabilities for recovering bad experiences and supporting offline channels such as survey kiosks. Wondering if The Loop Experience Platform is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## The Loop Experience Platform User Interface ## Popular The Loop Experience Platform Alternatives Main Product The Loop Experience Platform 4.4 [(15)](https://www.softwareadvice.com/customer-experience/the-loop-experience-platform-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.27Value for money - 4.92Customer support - 4.07Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10458)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.64Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Experience.com](https://www.softwareadvice.com/customer-experience/xmp-profile/) 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## The Loop Experience Platform Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## The Loop Experience Platform Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of The Loop Experience Platform Communication Management CRM Customer Experience Management Customizable Branding Customizable Reports Drag & Drop Event Triggered Actions Feedback Management Gamification Live Chat Multi-Channel Communication Multi-Language Real-Time Reporting Social Media Integration Surveys & Feedback Tagging Third-Party Integrations ## The Loop Experience Platform Integrations Mailgun Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Dialogflow Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Volanté POS Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review See all 9 integrations ## The Loop Experience Platform User Reviews Overall Rating 4.4 Ratings Breakdown 5 60% 4 27% 3 7% 2 7% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.3 Customer support 4.9 Functionality 4.1 CT Christina T. Verified reviewer Automotive 501-1000 employees Used daily for more than 2 years Reviewed December 2020 Benbria has connected us to our customers in real time 5 Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Utilising the Benbria software has allowed us to connect with our customers in real time and address any issues they may have as well as on the plus side, receive firsthand feedback on our customer service. It also allows us to step in and ensure the customer experience is what we promise to deliver or if we're falling short in any area. The reports also give us insight into trends - be it most common queries, compliments, response timing and general feedback. What I love about the software is the integration of our many customer touchpoints - inhouse, WhatsApp Business, Facebook and allows our customer service team to give immediate assistance without the customer having a delay - afterall, it's what the 21st century is supposed to be! Customers aren't looking for a response 24 hours after they're query and it shows them that we are serious and value their business. Cons: While great, there are a few features which could be improved such as the WhatsApp Business feature. I was one of the first customers to query and get it implemented but it still has a long way to go.... the lockout feature and lack of automated responses (which are regularly available in the WhatsApp Business) makes the customer feel as if we just "didn't respond" when in actuality, we are physically incapable of. As well the exportation of data into our CRM system to track customer conversations and keep everything together. Vendor Response Hi Christina, Thank you for sharing your experience using the Loop Experience Platform. We're happy to hear that it's helping to escalate issues quickly and uphold brand standards for the company! We pride ourselves with an omni-channel approach so customers can communicate with you on whichever channel they choose, so we are pleased to hear that you're making the most of traditional, digital and social channels. Our reporting and dashboards are a great way to involve many stakeholders making it easy to identify trends and make data driven business decisions. Thank you for your feedback about the WhatsApp Business feature. A member of our team will reach out to you directly to help with the issue Thank you! The Benbria Team Replied February 2021 Read More SJ Samantha J. Verified reviewer Hospitality 11-50 employees Used weekly for more than 2 years Reviewed August 2020 Great Customer Service 4 Overall very very good. If I ever have an issue or can't find what I am looking for I send an email or call and they respond right away with my information as well as take the time to walk me through how to do it. Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: Everything is pretty much at a glance. I can look at all my locations as a whole or individually and see exactly how our guests have ranked our services in real time on the website. I also like that I receive an email also in real time every time a guest submits a comment as well as I receive a Daily Digest which summarizes each of my locations' information from the day before. Very useful. Cons: Under the Dashboard on the website, I would like to be able to plug in a range of dates like the month previous and receive my analytics without having to compare that data with another month. Reasons for switching to The Loop Experience Platform We were not getting the analytics we needed. Vendor Response Hi Samantha, Thank you for sharing your experience using Loop. We agree wholeheartedly about the importance of real-time analytics and actionable insights as part of a feedback-based solution targeted at managing and improving the overall customer experience. We are working on enhancements that will provide further customization and flexibility to our core suite of reporting dashboards. This includes providing for additional custom reporting requirements such as location and account-level comparisons tailored to your specifications across a variety of measurements (like Net Promoter Score) that matter the most to our customers. We're looking forward to sharing this with you soon! Thank you for your continued support, The Benbria Loop team Replied August 2020 Read More CS Chris S. Verified reviewer Food & Beverages 1001-5000 employees Used other for less than 6 months Reviewed June 2020 Zero comments given 2 Feels good to get the good reviews but helpless to address the negative ones. Ratings Breakdown 5 Ease of use 5 Customer support 3 Functionality Pros: Ease of use and set up. Quick offer of feedback Cons: Feedback is very vague if no one submits any comments. We used it for a couple of weeks before being closed (Covid) and got mostly great ratings. None of the negative ones left any sort of feedback to respond to. Vendor Response Hi Chris, Thank you for sharing your experience using the Loop platform. We understand how critical it is for businesses to leverage CX solutions to effectively collect real-time customer feedback, engage with customers directly about their experience, and analyze actionable insights and trends that help you identify areas of improvement and monitor key performance metrics. In that same vein, our team is hard at work on additional features and capabilities that will expand your ability to gain deeper insights for both positive and negative reviews. These include follow-up questions triggered by performance ratings, additional reporting enhancements and customized dashboard views, among other exciting features. We hope to share these with you soon, and would be happy to set up some time to review your configuration and ensure we deliver an optimized experience with Loop. All the best, The Benbria Loop team Replied June 2020 Read More KW Kenneth W. Verified reviewer Food & Beverages 10000+ employees Used daily for more than 2 years Reviewed March 2021 The Loop Experience 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: One of the best features of the loop system is that I can see direct live feed back from customers thus allowing me to adjust service if needed. Also, having a report sent daily allows for me to easily see trends day over day. Cons: Honestly, I'm having a hard time figuring out a con to Loop. Its easy for customers to use and simple to customize the surveys. Also, the cost is fair Vendor Response Hi Kenneth, Thank you so much for sharing your experience using the Loop Experience Platform. We are excited that the live feedback and data analytics are helping you respond to the needs of your business! We are always looking for ways to add customization to surveys for you to get the most insights into your feedback program. We're pleased to hear that you're getting the most out of your investment with Loop. Thank you for leaving your review! The Benbria Team Replied March 2021 Read More ML Megan L. Verified reviewer Facilities Services 11-50 employees Used daily for less than 6 months Reviewed November 2022 International Agri-Center® Review 5 We are able to get answers directly from our clients and our clients clients who come to our facility. This will continue to help us improve specifically in areas that our clients tell us we need to, and outline areas of strengths. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: We like that we are finally able to get real time results from clients on our team and facilities. We are able to report directly to our team members in certain areas on how they are doing and provide compliments and improvements when needed. Cons: Everything has been great so far! We have many multi-day events, and I wish there was some clarification on how those clients receive the survey. Once after every day (event), or once after the entirety of their events (booking). Reasons for choosing The Loop Experience Platform Due to the quick response, customer service, and the ease of integration with our event software (Tripleseat). Vendor Response Megan, thank you so much for your review. We are happy to hear that the integration with your Tripleseat Events Management Software and Loop has been great and that you are benefiting from the real-time feedback from your clients and your client's clients! Replied December 2022 Read More SS Saf S. Verified reviewer Restaurants 501-1000 employees Used daily for less than 12 months Reviewed August 2020 Easy to use and effective 5 We are improving our customer experience in every restaurant, using the Benbria system, with great results! Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: The product is very easy to use Benbria assisted every step of the way with the set up of the devices In the first year, we have already seen some great improvements in our results Cons: There were not any cons that have not been resolved with Benbria in an efficient and timely manner Reasons for choosing The Loop Experience Platform Benbria was the most professional company and with the best proven track record compared to all the other companies we researched and tested. Vendor Response Hi Saf, Thank you for sharing your experience with Loop! We are happy to hear your feedback on the ease of use with the product, improvement of results, and overall satisfaction you've had with the customer service provided during your time using the Loop platform. We are grateful for the opportunity to partner with Freshslice Pizza to improve the customer experience and increase satisfaction and loyalty. Thank you for your support, The Benbria Loop Team Replied August 2020 Read More AP Ariana P. Verified reviewer Hospitality 11-50 employees Used daily for less than 2 years Reviewed February 2021 Gets the job done 4 Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: Allows guest to easily review our service Cons: The scores format could be easier to pull. Vendor Response Hi Ariana, Thank you for sharing your experience using the Loop Experience Platform. We know how important it is for guests to be able to quickly and easily review the service they receive, in moment and in real time. We understand that having this actionable data can become driving forces to identify areas of opportunity and monitor key performance metrics. With that said, we are constantly improving how we display our data, including the new release of our Custom Dashboards a few months ago. We will be continuing to add new features and enhancements to our reporting engine to allow for greater flexibility with the data you collect. We would be happy to share these improvements with you to help ensure you are getting the most out of Loop. All the best, The Benbria Team Replied February 2021 Read More JT Julian T. Verified reviewer Hospitality 201-500 employees Used daily for less than 2 years Reviewed November 2019 Loop Kiosk , great tool 5 Fantastic, high recommended Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love the simple way of using the software, very clear and simple to navigate true the options and get accurate feedback. Cons: Its actually I don't like the hardware :) the Kiosk base is very wide and taking a lot of space , a wall mount option would be great , also will be fantastic to be able to access the computer without need of unscrew all bolts and parts, something simple as Clips might be better Reasons for choosing The Loop Experience Platform Simple way of Work , User friendly , reliable , even stores information in case run offline. its Great Read More JQ Jason Q. Verified reviewer Automotive 51-200 employees Used daily for less than 2 years Reviewed March 2020 Great system 4 The system works great and minimises any lost clients due to missed calls or telephone problems . While also allowing you to monitor your teams response and assistance offered to your clients . Ratings Breakdown 4 Ease of use 3 Value for money 3 Functionality Pros: The fact that the system is live and easy to interact through is great for the business and detrimental in business today . With most being online the system caters for all those who do not or can not contact via telephone . Cons: So far I have no major issues with the software . Read More SD Stuart D. Used daily for more than 2 years Review source Reviewed May 2018 Excellent software that allows us to get direct customer interaction and feedback, both positive/neg 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Direct to customer, software responsive, multi-platform, design for ticket escalation, real-time updates and visual UI. The system allows all team members to be involved in the process of providing a quick resolution to customer issues. Cons: Reporting capabilities- The system would benefit from a Dashboard that can summarize the issues at the department level Read More Showing 1 - 10 of 15 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/the-loop-experience-platform-profile/reviews/) ## Other Top Recommended Customer Experience Software [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? 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