Trustpilot

RATING:

4.52

(980)

About Trustpilot

Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules to automatically send review invitation emails at specific time and days. Trustpilot provides multiple widgets, which allows employees to share customer reviews across webpages, email signatures and newsletters, optimizing sales and conversion operations. The built-in analytics tools enable supervisors to generate real-time insights into customer feedback, sales operations and overall business performance. Additionally, it lets staff members conduct a/b testing to gain visibility into webpage performance. Trustpilot lets businesses earn Googl...

Trustpilot Pricing

Free: $0 per month Standard: $225 per month Growth: $600 per month Scale: $900 per month Enterprise: Contact Vendor for pricing.

Starting price: 

$225.00 per month

Free trial: 

Available

Free version: 

Available

Trustpilot invitation
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Trustpilot Reviews

Overall Rating

4.52

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Trustpilot

1 - 5 of 991 Reviews

User Profile

Lovely

Verified reviewer

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Helpful for taking a new decissions

If you have any good or bad feelings about any company/business then Trustpilot can be your one of the best selection to express your feelings. I just use this to get exact information and clear concept about a business. I think this website can help you in this specific way.

PROS

There are many world-class review platform for any general products, services or company. I know few few of them, for example- SiteJabber, Trustpilot, BBB, Highya etc. But, Trustpilot is one of the best review platform. Because, in Trustpilot I can find lot's of reviews under any businesses or products. That really help me to take decision before buying any products or services from a company. Trustpilot helps by showing Good and Bad reviews in the same place, so it is very easy to compare all the feedbacks and there is less chance to be misguided. Really love this customer review management website very much!

CONS

This is honestly a great platform to express customer's feelings about a business. But, sometimes they can put many fake reviews. Though, Trustpilot has the most powerful review filtering system that's why I can not believe all the reviews 100%. But, Trustpilot can give you a clear concept about a business.

Vendor Response

Hi Lovely, Thanks for the review! We're so happy to hear you've found Trustpilot to be one of the best review platforms. We do have many ways we fight fake reviews and misuse of our site. You're always free to notify our team if you think any review goes against our guidelines. Let's upgrade the world with reviews!

Replied April 2019

User Profile

Ouattara

Verified reviewer

Telecommunications, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

A great way to read reviews about products

There are several platforms I visit when I want to make a choice about a product. Trustpilot is one of my favorites. It's important to know what you're dealing with before you start, especially if it costs you money

PROS

There are so many products in our markets these days, I think it's very important to get input from other consumers before making a choice. Trustpilot is one of the platforms that I regularly consult before making a decision about a product. For me, TrustPilot is a great platform where you can collect real customer reviews. You can find reviews on different types of products, physical or software. You can also find different types of reviews and ratings, with the right comments. Moreover, it is easy to use. By typing in the search bar, you can find the product you want. I recommend that anyone who wants to buy a product should check it out

CONS

I don't really have a recommendation for this platform. It suits me for the moment

Vendor Response

Hi Ouattara, Thanks for sharing your experience with us. We love to know that you've found Trustpilot to be a great way to read reviews about products and that you use it regularly. We hope you continue enjoying your Trustpilot experience! Thanks, The Trustpilot Team

Replied January 2023

Jetteppa

Education Management, 501-1,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Trustpilot- A Review Platform to Share the Experiences Just Like Capterra

It provides valuable insights into customer needs and expectations, and helps businesses build trust and loyalty with their customers through open communication and transparency.

PROS

It allows customers to share their experiences with various companies and businesses. It provides a way for customers to rate and review the products and services they have received, giving potential customers an idea of what they can expect when doing business with a particular company.As an online review community, Trustpilot helps businesses collect and display customer feedback in order to improve their overall customer experience. It offers a transparent, open platform for customers to share their feedback, which can be viewed by anyone who is interested in learning more about a particular company or brand.

CONS

Some businesses may attempt to manipulate the reviews by posting fake positive reviews or removing negative ones. Trustpilot must try to mitigate this by using algorithms and human moderators to detect and remove fraudulent reviews.

Vendor Response

Hi Jetteppa, Thanks for the feedback! It's great to know that you're liking using our platform and finding it to be a helpful service. We do lots to protect our platform from fake reviews and misuse. If you ever see that someone is misusing our platform, please be sure to flag it for our Content Integrity team to look into ASAP. Thanks, The Trustpilot Team

Replied April 2023

Anonymous

2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2023

Sounds like a total sales scam

I've so far had a very bad experience with the bait n' switch from their website. The salesperson was not willing to be flexible with the contract. At least 99% of SaaS companies offer a monthly plan vs a 12-month plan. This company only offers a 12-month plan and bills quarterly. Completely false advertising of their pricing and commitment.

PROS

It's nice to have another place where folks can review our company.

CONS

Beware of total sales scam! First off, we've received nothing but 5-star reviews, but somehow Trustpilot only displays a 4.1-star average. It's as if it's some kind of tactic to get us to reach out to them so they can sell us on a BS 12-month contract. Their website is a total bait n' switch, as it says nothing about being billed quartlery (only shows monthly price). They also bury their mention of a 12-month contract way at the bottom in the FAQ section.

Reason for choosing Trustpilot

We only chose them because our competitor is using them. However, we'll find a different method of displaying reputable reviews.

Vendor Response

Hi, Thanks for the feedback. We just want to clear the air on a few things. A company's TrustScore is calculated on a scale from 1 to 5. For businesses with less than 10,000 reviews, the overall TrustScore is recalculated immediately after a new review is posted. For businesses with more than 10,000 reviews, TrustScore recalculation happens once per day, since the TrustScore will not change as quickly once this threshold is reached. The formula for calculation considers three factors: time span, frequency, and Bayesian average. Regarding payment terms - these should have been made clear in your contract. If you have any questions around them, please feel free to get in touch with your Account Manager so they can take a look and help from there. We'd love to help you enjoy your Trustpilot experience. If you have any questions, concerns, or suggestions on how we can help, please don't hesitate to get in touch. Thanks, The Trustpilot Team

Replied March 2023

Tommaso

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2023

Trustpilot

Trustpilot is a popular online platform for writing and reading product and service reviews. Here is a review of the positive and negative aspects of Trustpilot:

PROS

Wide coverage: Trustpilot has a wide coverage of products and services, making it a great resource for finding unbiased reviews and ratings.User-generated content: Trustpilot is based on user-generated content, giving a true representation of customer experiences.Easy to use: Trustpilot has a simple and intuitive interface, making it easy for users to find and read reviews.Transparent: Trustpilot has a transparent review process, with a dedicated team working to ensure the authenticity and validity of reviews.Helpful for businesses: Trustpilot provides valuable feedback and insights for businesses, helping them to improve their products and services.

CONS

Potentially biased reviews: As with any user-generated platform, there is the potential for biased or fake reviews to be posted.Limited verification of reviews: While Trustpilot has a review verification process, it may not catch every fake or biased review.Incomplete coverage: While Trustpilot covers a wide range of products and services, it may not have reviews for all products and services.Lack of detailed information: Trustpilot reviews can be limited in terms of the amount of detail provided, making it difficult for users to fully understand the context of a review.In conclusion, Trustpilot is a valuable resource for finding unbiased reviews and ratings of products and services. However, there are some limitations in terms of the potential for biased or fake reviews and the limited amount of detail provided in reviews. Overall, Trustpilot is a good choice for those looking for a platform for reading product and service reviews, but it should be used in conjunction with other sources of information to get a full understanding of a product or service.

Vendor Response

Hi Tommaso, Thanks for taking the time to share your experience with us - we really appreciate it! We love hearing that you're finding our platform to be easy to use, transparent, and a valuable source of feedback. Our team works around the clock to combat fake reviews. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses, user identifiers, device characteristics, location data and timestamps, to determine if it exhibits patterns of suspicious behavior. Whenever our software detects clearly fraudulent reviews, the review is moved offline and we send an email to notify the reviewer. This provides reviewers with an opportunity to correct any false positives. However, if we have overwhelming evidence that the review is fake, we won't reinstate it. We also give both businesses and consumers the opportunity to flag a review if it contravenes our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Thanks, The Trustpilot Team

Replied February 2023