Trustpilot
About Trustpilot
Awards and Recognition
Trustpilot Pricing
Free: $0 per month Standard: $225 per month Growth: $600 per month Scale: $900 per month Enterprise: Contact Vendor for pricing.
Starting price:
$259.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Trustpilot
1 - 5 of 1,130 Reviews
Ibadat
Transportation/Trucking/Railroad, 1,001 - 5,000 employees
Used unspecified
OVERALL RATING:
5
Reviewed January 2024
Increase your Business Revenue with Trustpilot!
Michael
Verified reviewer
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2019
Best review platform out there.
Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.
PROSWhere to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.
CONSThe only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.
Vendor Response
Hi Michael, Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer. We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process. If there's anything we can help out with in the future, please don't hesitate to get in touch. Let's upgrade the world with reviews!
Replied October 2019
Amy
Real Estate, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2022
Managing Customer Experiences and Finding Solutions for Negative Brand Reputation
Its the most popular review site for our customers so it is critical that we are able to manage our brand reputation from the same platform.
PROSWe were dealing with a lot of negative reviews from customers after a billing issue in our internal systems. Because most of our customers went to TrustPilot, we were alerted immediately about the situation and were able to deploy a solution immediately. We were able to reach out to our customers who submitted a negative review and get 75% of those reviews taken care of and most of those customers removed the negative reviews.
CONSI wish there was some AI built into the software that helped in crafting messages to customers. We think it is important that each message to our customers is unique and does not look canned. Sometimes that can take a very long amount of time. It would also be great to be able to track who removed their negative reviews.
Reason for choosing Trustpilot
Trustpilot has the most robust set of features and ability to contact customers directly rather than just through the website itself where they are unlikely to see the comment.
Grace
Verified reviewer
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
ZERO REVIEWS. Trustpilot = AWFUL experience from start to finish is an understatement! DO NOT USE.
TrustpilotAWFUL experience from start to finish is an understatement! DO NOT USE.1. No onboarding. I was left to figure everything out myself.2. Our account was set up incorrectly under the wrong company as we operate as two entities. It took 1.5 months to get it corrected and the subscription was useless during that time. 3. We were set up with stars instead of written testimonials as we requested. So I was told it’d be more expensive. This should have been told to us up front. Again, useless during that time. 4. We were given a link so that our clients can submit an UNVERIFIED testimonial. Why would we want that? This was not shared until after I cancelled cancel. 5. Since we’re Retirement Planners and our clientele are older or elderly and aren’t tech savvy enough to create an account after clicking said link so we have a ZERO conversion rate so we have gotten NO benefit from Trustpilot. 6. You get ONE notice of renewal that went into my junk and didn’t see.7. I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case. They’re trying to say we renewed for an entire year.8. Today is 5.20 and I have reached out SEVERAL times since 3.2 to discuss our account with someone. It took over 1.5 months for our account manager to contact me.9. They don’t keep good records so they don’t have “proof “of they tell their customers.10. They don’t care about customer service or how it has impacted their customer.
PROSNOTHING. We got ZERO benefit from Trustpilot. Complete waste of money.
CONSMy entire experience was HORRENDOUS from beginning to end. Even after I thought the end was over.
Vendor Response
Hi, Thanks for taking the time to share your experience with us and we're so sorry to hear that you haven't been enjoying using our platform. We will definitely take your feedback in and pass it along to the relevant teams to look into improving moving forward. Please know that all cancellations must be done within the terms of your contract. Thanks, The Trustpilot Team
Replied June 2023
Britney
Insurance, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
A company MUST
It is a great way to track how our customers feel about us and if anything needs addressed we can see we can need to work on.
PROSIt allows others to research our company and see the reviews which impacts us in such a positive way!
CONSFake accounts sometimes arise that we have to address.
Vendor Response
Hi Britney, Thanks for the review. We love hearing that you think Trustpilot is a must - we do too (humble brag)! Thanks, The Trustpilot Team
Replied January 2024