--- title: "Unifocus Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Unifocus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Unifocus is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-experience/unifocus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [Unifocus](https://www.softwareadvice.com/customer-experience/unifocus-profile/) / Unifocus Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-experience/unifocus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-experience/unifocus-profile/alternatives/) # Unifocus User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 80 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 49 reviews (61%) - 4 stars: 22 reviews (28%) - 3 stars: 6 reviews (8%) - 2 stars: 3 reviews (4%) - 1 star: 0 reviews (0%) ### Most mentioned pros - UniFocus is a field service and workforce management platform designed to help businesses streamline job scheduling, dispatching, time tracking, and operational reporting, improving efficiency and customer service. - With the help of Unifocus I was able to incorporate current events as well as staff histories to ensure we do not overstaff or understaff within certain time frames. - With the help of Unifocus I was able to incorporate current events as well as staff histories to ensure we do not overstaff or understaff within certain time frames. ### Most mentioned cons - The user interface feels outdated and navigating between modules can be slow and confusing for new users. - Time-off approvals sometimes conflict with schedule rules, especially if not carefully checked. - One challenge is that approval of time-off may go against the schedule rules if not thoroughly checked. ## Unifocus customer reviews Showing reviews 1-25 of 80 (page 1). ### Simple and Reliable Workforce Management Tool - Overall rating: 4/5 - Reviewer: Ankith T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with this software has been good. It makes staff scheduling, attendance tracking and daily operations much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most I liked is how it manages everything in one system instead of using different tools for scheduling, attendance and housekeeping. #### Cons This software can feel complicated during the setup and training, espically for new users. Some features will take more time to learn properly. --- ### Strong time tracking and scheduling, but needs UI improvements - Overall rating: 4/5 - Reviewer: Valentino F. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Unifocus helped us better manage shifts and hours. It made compliance easier but has a learning curve for new staff. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The scheduling and time tracking features are very accurate and help reduce payroll errors and overtime costs. #### Cons The user interface feels outdated and navigating between modules can be slow and confusing for new users. #### Reasons for choosing Unifocus It had better payroll integration, more flexible scheduling tools, and the reporting was just more complete overal. #### Reasons for switching to Unifocus Unifocus offered deeper scheduling control, better payroll accuracy and more advanced reporting features. --- ### Master Reviewer - Overall rating: 5/5 - Reviewer: Mike F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Unifocus has been tremendous and I will definitely recommend it to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Unifocus is that it provides employee scheduling, time tracking and labor forecasting. #### Cons What I like least about Unifocus is that there may be some sort of confusion online with other similar company names. --- ### Unifocus Review - Overall rating: 5/5 - Reviewer: Austin O. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Unifocus was positive. It was a convenient and efficient tool for managing schedules, tracking hours, and requesting time off. While there were occasional delays in notifications, the platform overall made work scheduling much more organized and accessible #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about Unifocus was how user-friendly and organized it was. It made it easy to view my schedule, track my hours, and request time off all in one place. The clear layout and quick updates helped me stay on top of changes without confusion #### Cons What I liked least about Unifocus was that updates to schedules or changes in shifts weren’t always communicated through notifications right away, which sometimes made it easy to miss important updates --- ### On Track And On Time - Overall rating: 5/5 - Reviewer: MEGHAN A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with using Unifocus is a positive one. It is easy to navigate and its very user friendly anyone can learn how to use it. I like to keep my records organized and this has been a big plus in my everyday routine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how manageable the time tracking could be . It keeps tracking organized and easy to find what I'm looking for on a day to day basis. #### Cons Not very often but once in a while there would be a slight glitch and the information that I entered would not save and id have to enter it again. --- ### Great Exeprience - Overall rating: 5/5 - Reviewer: Karan K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my overall experience is great with Unifocus. There is definitely room for improvement but the features and tools it has right now works well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about Unifocus is how easy it makes scheduling. It takes into account how busy the hotel will be and helps build the schedule around that, so we’re not over or understaffed. The mobile app is also super handy staff can check their shifts, request time off, or swap shifts right from their phones. It just makes managing everything a lot smoother. #### Cons it can be a bit slow, especially when too many people are using it at the same time. Also, it takes a bit of time to learn how to use everything properly. it’s not the most beginner-friendly at first. But once you get the hang of it, it gets easier. --- ### My review for Unifocus - Overall rating: 5/5 - Reviewer: Mostafa M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered If you're a hotel manager juggling spreadsheets, outdated systems, and last-minute shift changes, Unifocus was built for you. Whether you run a boutique resort, a multi-property chain, or oversee departments like housekeeping, F&B, and events—Unifocus offers a smarter, simpler way to manage your people and daily operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros With the help of Unifocus I was able to incorporate current events as well as staff histories to ensure we do not overstaff or understaff within certain time frames. #### Cons One challenge is that approval of time-off may go against the schedule rules if not thoroughly checked. --- ### The Timesaver You Need! - Overall rating: 5/5 - Reviewer: DREW P. J. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a good experience using Unifocus, and I'd say that, especially for a smaller team, it is essential to save time. The user interface was easy to use and the company clearly knows what it's doing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Unifocus really does cut down on the time needed to do most of our important and mundane tasks throughout the day. The price was pretty reasonable and definitely worth the cost if everyone is using it correctly. With everyone operating at 100% the scheduling, information gathering and content created is exactly what we set out to do. #### Cons It really did all it promised to do. The only thing I'd say against it is that sometimes our systems would be sluggish when doing certain tasks, but that may be because we need to update our equipment. --- ### Super great product - Overall rating: 5/5 - Reviewer: Gary G. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I personally think it's a extremely great software that makes communication between manger and employees #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really love the employee self service its extremely simple and easy to understand and provides an sufficient way to organize employee relations and scheduling #### Cons It could use an easier way to master the software but overall its pretty good but easier translation could always be useful --- ### Unifocus: Insightful, but Clunky at Times - Overall rating: 3/5 - Reviewer: Aaron K. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Unifocus has been a mix of strengths and challenges. On the positive side, it’s a powerful tool for workforce management, especially in industries like hospitality and retail where scheduling and labor forecasting are complex. The mobile app is convenient for employees, and managers get strong reporting and insights that help keep labor costs under control. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Unifocus uses historical data, occupancy, events, etc., to predict what staffing needs will be. That helps ensure you're not understaffed or overstaffed. It takes a lot of guesswork out of scheduling. #### Cons Time-off approvals sometimes conflict with schedule rules, especially if not carefully checked. So thats bad. --- ### Unifocus is a Great Application - Overall rating: 4/5 - Reviewer: Sasha S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Very good and over the course of the years that I have been using it, there have been quite a few updates which have made it easier to use. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I find the most useful features are the attendance management, so tracking when people have called in sick or have been on holiday or going on holiday. The fact that employees can submit holiday request through the app, which streamlines the process and also being able to approve shifts and check when employees have clocked in and out. #### Cons The scheduling of employee shifts every month is very time consuming and takes many hours. Although they have features to do automatic examples it does not apply to the business as we have to change shifts very regularly and sometimes last minute. --- ### Great Product - Overall rating: 5/5 - Reviewer: Cindy C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like UniFocus' ease of use and that it integrates with our other systems the most. #### Cons There is quite a bit of company set up that must be done to take advantage of UniFocus' tools, but it's all worth it. --- ### Easy breezy - Overall rating: 5/5 - Reviewer: Elizabeth O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I have been doing payroll for a team of 20+ for just about 5 years. The UniFocus program is very easy to use. I use it daily and have never come across any major issues. If I am on the go and quickly need to view something, I use the UniFocus app, which is convenient. It tells me who is on shift and allows to me approve requests for time off. #### Cons The one thing I don’t like about the UniFocus app is the inability to change the type of time off my employee wants to use. For example, I had an associate input a time off request for 8 hours of personal time, however, they had 0 hours left. On a computer it is easy to swap that to a vacation day or floating holiday, but I cannot complete this function on the app. --- ### Bring Back Shift View - Overall rating: 4/5 - Reviewer: Jean S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros Shift view in the past was an awesome time saver which unfortunately has been removed with the new upgrades, bring it back. Make the setup so it fits on one screen please #### Cons Since the upgrade staff and shift do not fit on one screen. BRING BACK SHIFT VIEW, this is how I set up the week, then fill the shift. The upgrade has somehow managed to make this a longer process then it once was. Bring back the binocular view, so I can set a colleague up for the entire week. Old setup was much faster. #### Vendor response Thank you for your review and comments. The binocular view is available in the dropdown when you right click on the employee name. You can also add and drop shifts when you select the open shifts field on the day you want to schedule. Please reach out to this reply and I will be most happy to schedule a session to show you the options as they are built in version 10. -Regards Eddie Hartmann prmteam@unifocus.com Replied July 2021 --- ### Good Scheduling Software - Overall rating: 4/5 - Reviewer: Duane K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am very pleased with our experience with Unifocus compared to other scheduling apps. I am happy that we have a scheduling software that works well for what we need it to do, it would just be nice if they could work out to the two things mentioned above. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros I like that this software makes it easy for businesses with large staffing numbers. It make it much easier to create a schedule that has to be so different across each day. #### Cons Long loading times and clunky point tracking system make using it some days stressful. --- ### UniFocus - Overall rating: 4/5 - Reviewer: Marie M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm neutral, I have not had the opportunity to try other programs because this is what my employer uses. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is easy to use for logging my employees time and attendance #### Cons There are many features that are difficult to use, for example, if I am trying to apply schedules for each employee, when you have 25 plus employees with changing schedules , the program tends to be a lot of work to complete. --- ### Most Things Work Well..... - Overall rating: 5/5 - Reviewer: Garrett R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works well in interfacing with our other programs #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Ease of use, very simple to navigate - changes can be made easily #### Cons The app is very poor, very quirky, almost always have to re-enter credentials before proceeding - the whole thing needs to be re-engineered --- ### Unifocus review - Overall rating: 5/5 - Reviewer: Joe J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Effortless management dealing with scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to view scheduling and time punches. #### Cons Layout is organized very well. Maybe it could show who was scheduled and has not clocked in for their shift and keep track of who was late/ no shows. --- ### no service - Overall rating: 5/5 - Reviewer: Malu R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. no answer on support questions by text, email or phone message #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros the simplicity of it and its easy to use #### Cons the system its all good, if it works correctly --- ### Great Software - Overall rating: 5/5 - Reviewer: Zachary S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that this product is easy to use. #### Cons There is nothing that I do not like about this product. --- ### Great product! - Overall rating: 5/5 - Reviewer: Sarah V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros UniFocus is easy to use and I enjoy utilizing the many features to assist with scheduling and labor management. #### Cons Some minor features that could be improved along with more details in the training modules. --- ### User Friendly Payroll Software - Overall rating: 5/5 - Reviewer: Christine B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very user friendly, up to the minute analytics which make reviewing and approving time easy as well as studying trends and using it for forecasting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use in compiling analytics for review and the ease of use of the app for my team members. #### Cons How vacation time is entered. I wish that various types of pay (vacation, personal, unpaid) could be used in one request and was not necessary to input multiples. --- ### Lots of potential if you're set up to use it properly - Overall rating: 4/5 - Reviewer: erika c. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's complicated #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The potential that exists to have it literally write the schedule for you. #### Cons Lots of work and integration needed on the back end to be using it to it's full potential --- ### Great Labor Management system - Overall rating: 5/5 - Reviewer: Kosta K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very insightful information. Many options to collect and present useful data to key stake holders. #### Cons Would like better organized menu options --- ### Unlimited Potential - Overall rating: 5/5 - Reviewer: Tom P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I’m still a novice user. Haven’t learned all the tools that it has to offer. I love the ease when it comes to scheduling employees. Love that you can copy and paste weekly schedules. I love how it provides the schedule information to our company’s payroll system. Looking forward to learning all of the available tools that the program offers. #### Cons Can’t think of any dislikes. Just looking to spend more time on the site to take advantage of all of the tools that the program offers. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-experience/unifocus-profile/reviews/?page=2) --- Unifocus Reviews, Pros and Cons - 2026 Software Advice