All Unifocus Reviews
1-25 of 48 Reviews
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Nikki
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
3
Reviewed July 2021
Meets all of our needs
The system is much easier to use than our previous system. It has better reporting, and easier for employees to understand their time, and see their shifts, corrections, etc.
PROSEase of manager's entering schedules, correcting any employee clock in errors and reporting. The reporting and forecasting tools are an important part of our day to day operations, and allows our managers to easily schedule according to anticipated business levels.
CONSMaybe I'm doing something wrong, but I wish I didn't have to go in and out of the tabs/screens so often. I wish they would retain all functionality (keep the gear on the screen) so once you correct something, you don't have to go completely out of the tab, and then reopen it in order to export time.
Reason for choosing Unifocus
Corporate decision
Reasons for switching to Unifocus
Corporate decision.
Elizabeth
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2021
Easy breezy
I have been doing payroll for a team of 20+ for just about 5 years. The UniFocus program is very easy to use. I use it daily and have never come across any major issues. If I am on the go and quickly need to view something, I use the UniFocus app, which is convenient. It tells me who is on shift and allows to me approve requests for time off.
CONSThe one thing I don’t like about the UniFocus app is the inability to change the type of time off my employee wants to use. For example, I had an associate input a time off request for 8 hours of personal time, however, they had 0 hours left. On a computer it is easy to swap that to a vacation day or floating holiday, but I cannot complete this function on the app.
Anissia
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2021
Needs improvement
Not a fan of the software. The software is not the most intuitive.
CONSNot a fan of the software. It is not sync with ADP. The benefit calculations for PTO aren't available. Specialized reports are not easily avail.
Reason for choosing Unifocus
Was not my choice to go with Unifocus.
Vendor Response
Anissia, thank you for taking the time to respond. We strive to provide the best solutions for our partners. We interface well with other systems and would like to discuss your benefits issue and specialized reports. We have a large library of reports that may accommodate. Please reach out to us at prmteam@unifocus.com and we will be happy to help find a solution for you promptly.
Replied July 2021
Samantha
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
Number one
Easy to use. Easy to install. Plenty of uses
CONSSometimes the system crashes and they dont list updates right away
Sasha
Hospitality, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed September 2023
Unifocus is a Great Application
Very good and over the course of the years that I have been using it, there have been quite a few updates which have made it easier to use.
PROSI find the most useful features are the attendance management, so tracking when people have called in sick or have been on holiday or going on holiday. The fact that employees can submit holiday request through the app, which streamlines the process and also being able to approve shifts and check when employees have clocked in and out.
CONSThe scheduling of employee shifts every month is very time consuming and takes many hours. Although they have features to do automatic examples it does not apply to the business as we have to change shifts very regularly and sometimes last minute.
Claudia
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
Great labor management tool
Very satisfied with the software.
PROSI like the labor management tools that are available on a daily basis. It is a very easy program to use and understand. The forecasting and integration with our other systems is seamless.
CONSFixing the issue of UniFocus, Snag and DDHP not being able to communicate properly when an employee is not removed in a timely fashion. If an employee is still scheduled in UF after an employee is termed.
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2023
This app has potential but it has a long way to go
mid. has potential but currently very frustrated. unexceptional
PROSI love the fact that i can track my hours as an hourly employee and notify managers of any discrepancies. in addition to this i have the possibility to notify managers in advance when i need time off.
CONSUnfortunately the app has always been very buggy. however, lately its been much worse. For at least a month now, I have not been able to view my past timecards to check my paystubs. Additionally, the application has no way to notify team-members or anyone that could help from the app developer/company side.
Maria
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2021
Unifocus
Overall I am satisfied with the product, I believe the web base format could be more user friendly
PROSAllows us to run reports in order to be cost-efficient with our staffing
CONSThe Web base option for scheduling can not be used from an iPhone and it needs to run from internet explorer
Garrett
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed July 2021
Most Things Work Well.....
It works well in interfacing with our other programs
PROSEase of use, very simple to navigate - changes can be made easily
CONSThe app is very poor, very quirky, almost always have to re-enter credentials before proceeding - the whole thing needs to be re-engineered
Jennifer
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Cost Effective
Overall it is a very user friendly and not time consuming.
PROSIt is very user friendly. The way I can upload/export, all the information into our company's database.
CONSThe reports on forecasting. That is only because I have not been properly trained.
Linda
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2021
Overall, a good product
Support helps on day to day issues, but not as great on the bigger issues. I'm just a local user and the admin for my property - our Corporate office deals with the issues. Many things to like about Unifocus but not being able to get rid of old employees is an ongoing annoyance. We've given up on trying to fix it.
PROSI like the fact that this software can ensure we never pay less than minimum wage for a tipped employee. I like the fact that we set a rule for holiday pay and the software is able to execute that properly. I like the AUDIT tab so we can see who is touching the timecard and the Job Summary tab
CONSThe reporting feature is less than ideal because the system can't deal with employees having multiple jobs in multiple companies. When we terminate people from the system, mysteriously, they pop back up onto the system. This is the worst problem with Unifocus.
Reason for choosing Unifocus
I was not in on the decision making at that time.
Vendor Response
Thank you Linda for your response. We would definitely like the opportunity to discuss your comment regarding employees with multiple jobs. This may be easily remedied. Employees should be deactivated through your interface. Again, please contact us at prmteam@unifocus.com as we can get this issue corrected.
Replied July 2021
RodNey
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
Solid platform for time management
Time clocks and labor management synergy
CONSMany of the reports are very difficult to use for the purpose we need them to be used for.
Reasons for switching to Unifocus
Corporate directed
Vendor Response
RodNey, thank you for your review. We would like to review the reports with you. Also, the Labor Dashboard is dynamic and may suit your needs as well. Please contact us at prmteam@unifocus.com and we will review our reporting options with you.
Replied July 2021
Edith
Restaurants, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Reports are great unsure about our company's effectiveness using it.
I don't have any decision making power on this but for us, it seems silly to have ADP and Unifocus instead of just having one.
PROSI run reports on hourly vs salary for weekly report. I like being able to switch between platforms with very little easy and/or change a parameter with ease.
CONSDoes not keep track of PTO anymore through Unifocus. It was never correct.
Vendor Response
Hello Edith and thank you for your review. Please contact us at prmteam@unifocus.com as we would like to discuss your PTO balances and would also like to discuss your reporting to ensure that information is delivered to assist in your tasks.
Replied July 2021
Jean
Hospitality, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
FUNCTIONALITY
3
Reviewed July 2021
Bring Back Shift View
Shift view in the past was an awesome time saver which unfortunately has been removed with the new upgrades, bring it back. Make the setup so it fits on one screen please
CONSSince the upgrade staff and shift do not fit on one screen. BRING BACK SHIFT VIEW, this is how I set up the week, then fill the shift. The upgrade has somehow managed to make this a longer process then it once was. Bring back the binocular view, so I can set a colleague up for the entire week. Old setup was much faster.
Vendor Response
Thank you for your review and comments. The binocular view is available in the dropdown when you right click on the employee name. You can also add and drop shifts when you select the open shifts field on the day you want to schedule. Please reach out to this reply and I will be most happy to schedule a session to show you the options as they are built in version 10. -Regards Eddie Hartmann prmteam@unifocus.com
Replied July 2021
Duane
Hospitality, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed July 2021
Good Scheduling Software
Overall, I am very pleased with our experience with Unifocus compared to other scheduling apps. I am happy that we have a scheduling software that works well for what we need it to do, it would just be nice if they could work out to the two things mentioned above.
PROSI like that this software makes it easy for businesses with large staffing numbers. It make it much easier to create a schedule that has to be so different across each day.
CONSLong loading times and clunky point tracking system make using it some days stressful.
Subhankar
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
Unifocus area of improvement
User friendly and welcoming mobile app.
CONSneeds to have a schedule display option on a screen rather than just printing. Employee management can be better UI such as drag and drop to different job positions Current schedule does not show any alert if there is a conflict from the previous week's schedule.
Vendor Response
Subhankar, thank you for completing this review. Please contact us at prmteam@unifocus.com to arrange a time so that we may review our alerts with you and offer suggestions to improve your use of the scheduler.
Replied July 2021
Drew
Hospitality, 201-500 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2021
sorry - not a fan
in a word - struggles - and at this point - not a fan- not likely to become one - use the budgeting software as well - and continually volunteer to Beta other products
PROSI have yet to find that "wow this is great" feature
CONSsupport - ease of use - connectivity - reports - frustration - we seem to struggle with the clocks - finger scan to operation - to reports - interface with ADP - would prefer to be on one platform
Reasons for switching to Unifocus
corp make the choice
Vendor Response
Dear Drew, Thank you for your review and comments. We would like to meet with you to review the use of reports and what your struggles are with them as well as with the time clock. It is a smart clock and thus it should operate effortlessly for your employees and perhaps we should look at cleaning or replacing the finger pad. We have a new dashboard and features in version 10 of Budgeter that I would like to show you. Perhaps we can find that 'wow' factor or feature. Again, thank you and we look forward to hearing from you at prmteam@unifocus.com.
Replied July 2021
Kris
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2021
User since day 1
The overall end results on a day to day, week to week are good
CONSProgram pulls into too much information to generate ease of use
Vendor Response
Kris, thank you for your review. We would like to discuss your comment regarding too much information. We strive to give pertinent information in the management of labor within our platform and would like to learn your perspective on making it easier to use. Please reach out to us at prmteam@unifocus.com at your earliest convenience.
Replied July 2021
Marie
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2021
UniFocus
I'm neutral, I have not had the opportunity to try other programs because this is what my employer uses.
PROSIt is easy to use for logging my employees time and attendance
CONSThere are many features that are difficult to use, for example, if I am trying to apply schedules for each employee, when you have 25 plus employees with changing schedules , the program tends to be a lot of work to complete.
Allyson
Hospitality, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Unifocus is ehh.
Its only i suppose, best part is easy use and navigation for the phone app. It is a bit complex for the desktop version but not bad
PROSI like that it's easy to navigate. I work with lots of non-native English speakers as well and access is easy for them and everyone.
CONSMy Unifocus crashes on the daily, a few times a day. I can use it for a bit, shut my phone off, then go back to the app and it crashes or logs me out automatically, even though i clicked "remember me" when signing in
Stephanie
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2021
Easy to use
I like Unifocus overall. It has so many features and they are user friendly, which is important to me.
CONSThere are so many things available that it can be overwhelming. The training course that I attended recently helped though.
Joe
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Unifocus review
Effortless management dealing with scheduling.
PROSEasy to view scheduling and time punches.
CONSLayout is organized very well. Maybe it could show who was scheduled and has not clocked in for their shift and keep track of who was late/ no shows.
tamas
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Good product in some areas, in some other areas it does not translate well to my field
Overall it is a good payroll tracking software in my opinion. I only use it for that feature. I cant really opinionate on the rest of the features.
PROSIts easy to use, convenient to track payroll,
CONSI wish the mobile version would have full functionality
Malu
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2021
no service
no answer on support questions by text, email or phone message
PROSthe simplicity of it and its easy to use
CONSthe system its all good, if it works correctly
Michael
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
My Opinion
going well
PROSi can log in from anywhere, can be helpful on a day off
CONShard to correct times at times, would like better reporting to be done