Userbrain Software

Userbrain Software

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About Userbrain

Userbrain is a cloud-based solution that helps businesses streamline user testing operations to gain insights into the performance of websites, applications, products or services. The platform enables employees to collect and analyze customer feedback, capture screens and record videos via a unified portal. It provides a variety of features including tagging, access control, customer segmentation, issue tracking, task management, reporting and more. Customers can use the application to share personalized experiences and add audio comments to define the product. Additionally, Userbrain lets managers identify bugs or issues by reviewing video recordings of users accessing the website and conduct tests based on age, gender, location and other factors. Userbrain allows em...

Userbrain Pricing

•Subscription: starting at $249/mo •Pay As You Go Plan: $35 per participant

Starting price: 

$35.00 per month

Free trial: 

Available

Free version: 

Available

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The best features for easy unmoderated remote user testing.

Userbrain User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 82 reviews

User Profile

Heather

Verified reviewer

Company size: 501-1,000 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

April 2022

Easy to use and they actually do their jobs

They are a great company who cares about their people.

Pros

What I like most about their software is that they actually care about the customers and the usertesters. I have used their software for a long time now and they will make sure I am up-to-date on my profile so I won't forget they are around.

Cons

What I dislike is they do not need me for the testing as much as I thought but I think if I stayed more involved I would really make a killing.

Tuba

Company size: 51-200 employees

Industry: E-Learning

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2020

Userbrain is great even if you are a small startup

I was not expecting it to be performing that well, to be honest. I am giving a 9 star out of 10, just because I could not see the prototype in the background when I am reviewing the test and also I cannot introduce the tasks to the user step by step.

Pros

First of all I had to select software that could meet our financial requirements, something not costly, which has a pay as you go model or a monthly subscription, rather than a big annual plan which can be quite a problem with small startups. we had trialled some other software, some famous ones, but the annual plans and the lack of pay as you go model was the problem. I purchased some credits and started testing! The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away. Wasn't really expecting that! Thirdly, the test works well. The users were really clear, and speaking their minds. No problem with that part at all! I can easily share the video with my designers, and take notes. As we are trying to move away from in office testing, I guess this software will be solving that problem easily.

Cons

If only I could see the prototype in the background that would be great. Also, I am sure this is in their roadmap, but can we show the tasks step by step?

Reasons for choosing Userbrain

Due to the finances, userbrain has the pay as you go and the monthly subscription. Also, I can test with my own users :)

Reasons for switching to Userbrain

Because they did not have the pay as you go model and monthly subscription. They require a big commitment.

Clare

Company size: 501-1,000 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2019

A good idea but need further refinement and improvement

Great support and refunds for voided or valueless users. Excellent response rate.

Pros

Rapidity of responses. Easy to start a test and set it up,

Cons

HALF OF TEST FEEDBACK IS USER READING THE TASK and buggering around with their computer or lack of IT skills eg to click on images to enlarge. Some users just don't actually say much they just read it all out again. Some suers do desktop tests on mobile. This must be prevented. English users tending to be more articulate than US. Lack of demographic section eg income, location in more depth. User background and preferences eg Android or iOS etc. Make sure purchase journey is simpler and easier. To be valid we need a minimum of 5-6 so use that methodological basis for pricing and bundling,

Reasons for choosing Userbrain

cheaper. More flexible liecenses.

Kalki

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

November 2020

Guided User Tests

Pros

I love how lightweight getting a user test launched feels and how quickly I get responses. Its great value.

Cons

Customer service team is not very responsive, but I guess you get what you pay for... its not really a problem since the service is so inexpensive.

Reasons for choosing Userbrain

It was more light weight and flexible.

Reasons for switching to Userbrain

Made the switch for cost reasons and the flexibility of not having to buy into an annual contract.

Katie

Verified reviewer

Company size: 1 employee

Industry: Design

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

January 2021

Cheap, quick and easy

You get what you pay for. It's not nearly as robust or polished as other user testing platforms, but for some quick results for smaller companies or startups, it's the perfect fit.

Pros

The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs.

Cons

The payment and subscription models are not always easy to understand. I've had a number of bad testers, but thankfully they have been reimbursed by customer support.

Reasons for choosing Userbrain

Userbrain offers recorded video sessions, which wasn't offered by UsabilityHub. I had used UserTesting in the past, but it is far to expensive for my and my clients' needs.

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