# Userbrain Software Reviews, Demo & Pricing - 2026 > Review of Userbrain Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/userbrain-profile --- [Home](https://www.softwareadvice.com/) / [User Experience (UX) Software](https://www.softwareadvice.com/ux/) / Userbrain Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/userbrain-profile/alternatives/) # Userbrain 2026: Benefits, Features & Pricing Wondering if Userbrain is right for your organization? Our User Experience (UX) Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Userbrain 4.2 [(88)](https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews/) Pricing Starting at $49.00 per month ### About Userbrain Userbrain is a cloud-based solution that helps businesses streamline user testing operations to gain insights into the performance of websites, applications, products or services. The platform enables employees to collect and analyze customer feedback, capture screens and record videos via a unified portal. It provides a variety of features including tagging, access control, customer segmentation, issue tracking, task management, reporting and more. Customers can use the application to share personalized experiences and add audio comments to define the product. Additionally, Userbrain lets managers identify bugs or issues by reviewing video recordings of users accessing the website and conduct tests based on age, gender, location and other factors. Userbrain allows employees to create test scenarios, schedule recurring tests, import or export media files in different formats. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs and other online measures. Wondering if Userbrain is right for your organization? Our User Experience (UX) Software selection experts can help you in 15 minutes or less. ## Userbrain User Interface ## Popular Userbrain Alternatives Main Product Userbrain 4.2 [(88)](https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.34Value for money - 4.53Customer support - 4.03Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [BrowserStack](https://www.softwareadvice.com/automation-testing/browserstack-profile/) 4.6 [(774)](https://www.softwareadvice.com/automation-testing/browserstack-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.19Value for money - 4.37Customer support - 4.52Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/) 4.6 [(87)](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.27Value for money - 4.38Customer support - 4.29Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Userlytics](https://www.softwareadvice.com/ab-testing/userlytics-profile/) 4.7 [(55)](https://www.softwareadvice.com/ab-testing/userlytics-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.68Value for money - 4.91Customer support - 4.51Functionality Pricing Starting at $69.00 per year Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(542)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Dovetail](https://www.softwareadvice.com/product/345899-Dovetail/) 4.6 [(97)](https://www.softwareadvice.com/product/345899-Dovetail/reviews/) Ratings Breakdown - 4.64Ease of use - 4.45Value for money - 4.70Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price ## Userbrain Pricing and Plans Starting price: $49.00 per month Free Trial Free Version Free $0.00 usage based No plan information available Pro $49.00 flat rate, per month Plan includes: - 100 sessions with your own users - 30 testers included each month - 15 seats - 90 sessions with your own users - 20 admins - AI-powered analysis - Automated test reports - unlimited collaborators - Unlimited test setups Enterprise Pricing available upon request Plan includes: - Custom amount of quality assured user testers - Unlimited collaborators and admins - Dedicated account manager - Flexible payment options Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Userbrain Features - Popular features found in User Experience (UX) For Websites Prototype Creation Reporting/Analytics Usability Testing - More features of Userbrain A/B Testing Access Controls/Permissions Activity Dashboard Alerts/Notifications Annotations Audience Targeting Behavior Tracking Benchmarking Collaboration Tools Commenting/Notes Conversion Rate Optimization Customer Experience Management Customer Segmentation Customizable Fields Customizable Questions Customizable Reports Customizable Templates Data Import/Export Demographic Data Drag & Drop Email Reminders For Mobile Geotargeting Issue Tracking Multi-Language Performance Metrics Performance Testing Project Management Quantitative Metrics Question Library Reporting & Statistics Screen Activity Recording Search/Filter Software Testing Management Survey/Poll Management Surveys & Feedback Tagging Third-Party Integrations Unmoderated Testing User Journeys User Management User Research Analysis Video recording/Transcriptions Video Support ## Userbrain Integrations Google Analytics 360 Integration rated undefined from -1 review ## Userbrain User Reviews Overall Rating 4.2 Ratings Breakdown 5 42% 4 45% 3 8% 2 1% 1 3% Secondary Ratings Ease of Use 4.5 Value for money 4.3 Customer support 4.5 Functionality 4.0 Tara J. Verified reviewer Computer Software 2-10 employees Used monthly for less than 12 months Reviewed November 2021 Great tool for B2C testing 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: I really loved how simple it was to implement a test and all the great functionalities such as annotations to help us with better understanding our users. This is especially valuable for early stage businesses trying to better understand their target audience. Cons: I heard feedback from folks I shared links for testing with that the sign up process wasn't super simple. Also, I would have enjoyed the tool more if I could narrow down on my target audience profile more. Now that we are a B2B company, I can't keep using this tool, but would have loved to been able to. Read More VR Verified Reviewer Design 2-10 employees Used daily for free trial Review source Reviewed August 2023 Great features and customer services 4 Great features and prompt, caring customer support - thanks team ! Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I have found their customer support team especially outstanding - they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support.I also found their AI analysis tool useful which optimised our workflow massively. Cons: It could have been more easier to invitate our my own testers (e.g. bulk/automated email invitation feature). Read More VR Verified Reviewer Computer Software 11-50 employees Used monthly for less than 12 months Review source Reviewed September 2024 Bad Support 1 Bad, just don't use it, there are plenty of alternatives Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: Not their customer service, not their UI Cons: Customer service, they are not a fair company. They want your money, they're not in it for the long haul. They don't care if you come back in 2-3 years they just want more money now and tell you to fuk off afterwards. Vendor Response Thank you for your feedback. We're sorry to hear about your experience and would like to investigate further. Please reach out to our support team at support@userbrain.com so we can assist you. Replied September 2024 Read More VR Verified Reviewer Consumer Electronics 1001-5000 employees Used monthly for less than 6 months Reviewed November 2021 Great product! However, weak for self-recruited users. 4 Great tool with a weak spot (see above). I will definitely continue using it despite this! Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Incredibly easy to set up a usability test with remote users recruited by UB. Great video review tool made it super fast tp get relevant results for the variety of features and UI I was testing. Cons: I wanted to send my test out to a few self-recruited users, and this was a FAIL unfortunately. It was not obvious to me that my users would need to do a significant amount of setup (download plugin, etc) and have a test computer meeting minimum requirements. They all had issues and I didn't get usable tests from them. Reasons for choosing Userbrain Price, speed of setup. Read More VR Verified Reviewer Marketing and Advertising 11-50 employees Used monthly for less than 2 years Reviewed November 2021 Userbrain review 5 Overall I have a great experience with Userbrain. I can highly recommend it. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I really like that Userbrain is super easy to use and you get results fast. In a matter of a few hours, you get your first test results. I've used Userbrain many times for last-minute user tests. Cons: I don't like that it's a bit pricey for startups and that the prices have increased over time. Read More Heather A. Verified reviewer Real Estate 501-1000 employees Used weekly for less than 2 years Review source Reviewed April 2022 Easy to use and they actually do their jobs 5 They are a great company who cares about their people. Ratings Breakdown 5 Ease of use 5 Functionality Pros: What I like most about their software is that they actually care about the customers and the usertesters. I have used their software for a long time now and they will make sure I am up-to-date on my profile so I won't forget they are around. Cons: What I dislike is they do not need me for the testing as much as I thought but I think if I stayed more involved I would really make a killing. Read More Joshua A. Verified reviewer Consumer Services 2-10 employees Used weekly for less than 2 years Reviewed December 2019 Best in industry for easy user testing 5 From start to finish it’s been absolutely phenomenal Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I really do enjoy how easy it is to utilize this software, not only is it simple but extremely easy to learn in very straightforward. Getting responses from people, normally happens in a mereGetting responses from people few hours after submitting a project for review. Great platform! Cons: I think it lacks with the mobile interface and just use ability on there when you’re on the go! Reasons for choosing Userbrain Just because from how it seemed user brain looks so easy to use Read More VR Verified Reviewer Information Technology and Services 1001-5000 employees Used monthly for less than 12 months Review source Reviewed July 2022 Earn some extra cash from your review 4 The overall experience with user lbrain has been good and I will use it for another several use Ratings Breakdown 4 Ease of use 3 Functionality Pros: \- User brain is one of the user testing platform where we can earn some extra cash from giving our feedback on softwares websites or mobile applications to companies for some monetary rewards. - One of the good thing about userbrain is that we get paid via PayPal and the payment then gets credited in our bank account. Cons: \-One of the cons about userbrain is we do not get many tests/ studies and getting qualify for any test is also difficult. Read More Jonathan Y. Verified reviewer Entertainment 51-200 employees Used weekly for less than 12 months Reviewed January 2021 Good product to start getting more insights 4 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Pro: It makes user Testing very easy. You can watch videos of real people interacting with your website and have everything setup in 5min. Cons: It is missing a bit of feature to create complex scenarios and multiple testing. Read More Jamie F. Verified reviewer Retail 51-200 employees Used monthly for less than 12 months Reviewed February 2020 So easy to use and great for small to medium businesses 5 Userbrain has enabled us to run user testing that is neutral, insightful and that can be clearly actioned. It is easy to set up testing with various different audiences as part of a user experience strategy. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Userbrain is so easy to use and the ability to set up all different types of user testing has lots of scope for businesses of all sizes. Cons: The software could do with more functionality for international markets but is already pretty good for this. Read More Showing 1 - 10 of 88 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews/) ## Userbrain Popular Comparisons [BrowserStack vs Userbrain](https://www.softwareadvice.com/automation-testing/browserstack-profile/vs/userbrain/)[Lyssna vs Userbrain](https://www.softwareadvice.com/ux/usabilityhub-profile/vs/userbrain/)[Userlytics vs Userbrain](https://www.softwareadvice.com/customer-experience/userbrain-profile/vs/userlytics/)[Hotjar vs Userbrain](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/userbrain/)[UserTesting vs Userbrain](https://www.softwareadvice.com/customer-experience/userbrain-profile/vs/usertesting/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/userbrain-profile/alternatives/) ## Other Top Recommended User Experience (UX) Software [Miro](https://www.softwareadvice.com/project-management/miro-profile/) **4.7** (1689) Recently recommended **0** times [Adobe XD](https://www.softwareadvice.com/app-design/adobe-xd-profile/) **4.5** (1087) Recently recommended **0** times [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (542) Recently recommended **0** times [XM for Strategy & Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/) **4.7** (426) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Userbrain with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice