--- title: "Userbrain Software Reviews, Demo & Pricing - 2026" description: "Review of Userbrain Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/userbrain-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [User Experience (UX) Software](https://www.softwareadvice.com/ux/) / Userbrain Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/userbrain-profile/alternatives/) # Userbrain Review From $49-$1,100/month Free trial 4 plans Wondering if Userbrain is right for your organization? Our User Experience (UX) Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Userbrain 4.2 [(88)](https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews/) Pricing Starting at $49.00 flat rate per month ### About Userbrain Userbrain is a cloud-based solution that helps businesses streamline user testing operations to gain insights into the performance of websites, applications, products or services. The platform enables employees to collect and analyze customer feedback, capture screens and record videos via a unified portal. It provides a variety of features including tagging, access control, customer segmentation, issue tracking, task management, reporting and more. Customers can use the application to share personalized experiences and add audio comments to define the product. Additionally, Userbrain lets managers identify bugs or issues by reviewing video recordings of users accessing the website and conduct tests based on age, gender, location and other factors. Userbrain allows employees to create test scenarios, schedule recurring tests, import or export media files in different formats. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs and other online measures. Do you work for Userbrain? [Manage this product listing](https://www.g2.com/products/userbrain/claim_requests/new?auto=true) Wondering if Userbrain is right for your organization? Our User Experience (UX) Software selection experts can help you in 15 minutes or less. ## Userbrain User Interface ## Popular Userbrain Alternatives Main Product Userbrain 4.2 [(88)](https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.34Value for money - 4.53Customer support - 4.03Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Adobe XD](https://www.softwareadvice.com/app-design/adobe-xd-profile/) 4.5 [(1087)](https://www.softwareadvice.com/app-design/adobe-xd-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.32Value for money - 4.21Customer support - 4.34Functionality Pricing Starting at $9.99 per month Get Price Alternative Product [Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/) 4.6 [(88)](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.28Value for money - 4.37Customer support - 4.28Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [UserWay Accessibility Widget](https://www.softwareadvice.com/ux/userway-profile/) 4.9 [(334)](https://www.softwareadvice.com/ux/userway-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.57Value for money - 4.85Customer support - 4.78Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(546)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Equally.ai](https://www.softwareadvice.com/compliance/equally-ai-profile/) 5.0 [(113)](https://www.softwareadvice.com/compliance/equally-ai-profile/reviews/) Ratings Breakdown - 4.97Ease of use - 4.98Value for money - 4.98Customer support - 4.96Functionality Pricing Starting at $45.00 per month Get Price ## Userbrain Pricing and Plans Userbrain has four plans. Starter is $49.00/mo billed monthly. Plus is $249.00/mo billed monthly. Flex is $1,100.00/yr billed annually. Enterprise is custom-priced. Free trial Starter $49.00 flat rate, per month The Pro plan is your all-in-one subscription for smarter, faster UX research. It includes advanced features such as team collaboration, test automation, and testing with an existing pool of testers. … Starter plan includes: - AI-powered analysis - 3 testers from the Userbrain pool - Unlimited test setups - unlimited collaborators - Automated test reports - 2 team members - 1 test setup - 3 sessions with your own testers Plus $249.00 flat rate, per month 10 testers from the Userbrain panel, refills monthly 10 sessions with your own invited testers, refills monthly 3 test setups per month 4 team members… Plus plan includes: - 10 sessions with your own tersters - Automated test reports - 10 testers from the Userbrain panel - 3 test setups - 4 team members - AI-powered analysis Flex $1,100.00 flat rate, per year Flexible pricing based on how many Userbrain testers you need. Flex plan includes: - unlimited collaborators - Unlimited test setups - 100 sessions with your own testers (refills yearly) Enterprise Contact Vendor for Pricing This plan offers enterprise-grade features and customized support to help you get the most out of Userbrain. Get in touch with our sales team if you want to learn more about our Enterprise offers. … Enterprise plan includes: - Custom amount of quality assured user testers - Unlimited collaborators and admins - Dedicated account manager - Flexible payment options Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Userbrain pricing compare to alternatives? Userbrain's starting price is $49.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Userbrain4.2[(88)](https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews/) | $49.00 /mo | Available | Not available | 4.3 | | [Adobe XD](https://www.softwareadvice.com/app-design/adobe-xd-profile/)4.5[(1,087)](https://www.softwareadvice.com/app-design/adobe-xd-profile/reviews/) | $9.99 /feature/mo | Available | Available | 4.3 | | [Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/)4.6[(88)](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/) | $199.00 /mo | Available | Available | 4.3 | | [UserWay Accessibility Widget](https://www.softwareadvice.com/ux/userway-profile/)4.9[(334)](https://www.softwareadvice.com/ux/userway-profile/reviews/) | $69.00 /mo | Available | Available | 4.6 | | [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/)4.6[(546)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) | $40.00 /mo | Available | Available | 4.4 | Userbrain4.2[(88)](https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews/) * * * Starting price $49.00 /mo Free trial Available Free version Not available Value For Money 4.3 - [Adobe XD](https://www.softwareadvice.com/app-design/adobe-xd-profile/)4.5[(1,087)](https://www.softwareadvice.com/app-design/adobe-xd-profile/reviews/) * * * Starting price $9.99 /feature/mo Free trial Available Free version Available Value For Money 4.3 - [Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/)4.6[(88)](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/) * * * Starting price $199.00 /mo Free trial Available Free version Available Value For Money 4.3 - [UserWay Accessibility Widget](https://www.softwareadvice.com/ux/userway-profile/)4.9[(334)](https://www.softwareadvice.com/ux/userway-profile/reviews/) * * * Starting price $69.00 /mo Free trial Available Free version Available Value For Money 4.6 - [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/)4.6[(546)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) * * * Starting price $40.00 /mo Free trial Available Free version Available Value For Money 4.4 ## Userbrain Features - Popular features found in User Experience (UX) For Websites Prototype Creation Reporting/Analytics Usability Testing - More features of Userbrain A/B Testing Access Controls/Permissions Activity Dashboard Alerts/Notifications Annotations Audience Targeting Behavior Tracking Benchmarking Collaboration Tools Commenting/Notes Conversion Rate Optimization Customer Experience Management Customer Segmentation Customizable Fields Customizable Questions Customizable Reports Customizable Templates Data Import/Export Demographic Data Drag & Drop Email Reminders For Mobile Geotargeting Issue Tracking Multi-Language Performance Metrics Performance Testing Project Management Quantitative Metrics Question Library Reporting & Statistics Screen Activity Recording Search/Filter Software Testing Management Survey/Poll Management Surveys & Feedback Tagging Third-Party Integrations Unmoderated Testing User Journeys User Management User Research Analysis Video recording/Transcriptions Video Support ## Userbrain Integrations Google Analytics 360 Integration rated undefined from -1 review ## Userbrain User Reviews ## Userbrain customer ratings - Overall rating: 4.2/5 - Total reviews: 88 ### Rating distribution - 5 stars: 37 reviews (42%) - 4 stars: 40 reviews (45%) - 3 stars: 7 reviews (8%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (3%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.3/5 - Customer support: 4.5/5 - Functionality: 4.0/5 --- ### Company refused refund 5 minutes after credit card charge - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Adequate but poor customer service. If they cannot be trusted to do the right thing for their customers, then they should not be trusted with the CRO of your website. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Features are fine but we were not using the platform so I downgraded to the free plan 5 minutes after receiving the monthly email and requested a refund for the month that I would not be using their service. #### Cons 5 minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund. They refused to refund the charge and just quoted their "policy". I recommend that you consider alternatives to this company. --- ### Great tool for B2C testing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I really loved how simple it was to implement a test and all the great functionalities such as annotations to help us with better understanding our users. This is especially valuable for early stage businesses trying to better understand their target audience. #### Cons I heard feedback from folks I shared links for testing with that the sign up process wasn't super simple. Also, I would have enjoyed the tool more if I could narrow down on my target audience profile more. Now that we are a B2B company, I can't keep using this tool, but would have loved to been able to. --- ### Great features and customer services - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Great features and prompt, caring customer support - thanks team ! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have found their customer support team especially outstanding - they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support.I also found their AI analysis tool useful which optimised our workflow massively. #### Cons It could have been more easier to invitate our my own testers (e.g. bulk/automated email invitation feature). --- ### Bad Support - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Bad, just don't use it, there are plenty of alternatives #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Not their customer service, not their UI #### Cons Customer service, they are not a fair company. They want your money, they're not in it for the long haul. They don't care if you come back in 2-3 years they just want more money now and tell you to fuk off afterwards. #### Vendor response Thank you for your feedback. We're sorry to hear about your experience and would like to investigate further. Please reach out to our support team at support@userbrain.com so we can assist you. Replied September 2024 --- ### Great product! However, weak for self-recruited users. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Electronics - Company size: 1001-5000 employees - Product usage: less than 1 year · monthly - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great tool with a weak spot (see above). I will definitely continue using it despite this! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Incredibly easy to set up a usability test with remote users recruited by UB. Great video review tool made it super fast tp get relevant results for the variety of features and UI I was testing. #### Cons I wanted to send my test out to a few self-recruited users, and this was a FAIL unfortunately. It was not obvious to me that my users would need to do a significant amount of setup (download plugin, etc) and have a test computer meeting minimum requirements. They all had issues and I didn't get usable tests from them. --- ### Userbrain review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have a great experience with Userbrain. I can highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like that Userbrain is super easy to use and you get results fast. In a matter of a few hours, you get your first test results. I've used Userbrain many times for last-minute user tests. #### Cons I don't like that it's a bit pricey for startups and that the prices have increased over time. --- ### Easy to use and they actually do their jobs - Overall rating: 5/5 - Reviewer: Heather A. - Industry: Real Estate - Company size: 501-1000 employees - Product usage: 1-3 years · weekly - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They are a great company who cares about their people. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I like most about their software is that they actually care about the customers and the usertesters. I have used their software for a long time now and they will make sure I am up-to-date on my profile so I won't forget they are around. #### Cons What I dislike is they do not need me for the testing as much as I thought but I think if I stayed more involved I would really make a killing. --- ### Best in industry for easy user testing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From start to finish it’s been absolutely phenomenal #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really do enjoy how easy it is to utilize this software, not only is it simple but extremely easy to learn in very straightforward. Getting responses from people, normally happens in a mereGetting responses from people few hours after submitting a project for review. Great platform! #### Cons I think it lacks with the mobile interface and just use ability on there when you’re on the go! --- ### Earn some extra cash from your review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: less than 1 year · monthly - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered The overall experience with user lbrain has been good and I will use it for another several use #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros - User brain is one of the user testing platform where we can earn some extra cash from giving our feedback on softwares websites or mobile applications to companies for some monetary rewards. - One of the good thing about userbrain is that we get paid via PayPal and the payment then gets credited in our bank account. #### Cons -One of the cons about userbrain is we do not get many tests/ studies and getting qualify for any test is also difficult. --- ### Good product to start getting more insights - Overall rating: 4/5 - Reviewer: Jonathan Y. - Industry: Entertainment - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Pro: It makes user Testing very easy. You can watch videos of real people interacting with your website and have everything setup in 5min. #### Cons It is missing a bit of feature to create complex scenarios and multiple testing. --- Showing 1 - 10 of 88 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews/) ## Userbrain Popular Comparisons [Adobe XD vs Userbrain](https://www.softwareadvice.com/app-design/adobe-xd-profile/vs/userbrain/)[Lyssna vs Userbrain](https://www.softwareadvice.com/ux/usabilityhub-profile/vs/userbrain/)[Miro vs Userbrain](https://www.softwareadvice.com/project-management/miro-profile/vs/userbrain/)[Userlytics vs Userbrain](https://www.softwareadvice.com/customer-experience/userbrain-profile/vs/userlytics/)[UserTesting vs Userbrain](https://www.softwareadvice.com/customer-experience/userbrain-profile/vs/usertesting/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/userbrain-profile/alternatives/) ## Other Top Recommended User Experience (UX) Software [Miro](https://www.softwareadvice.com/project-management/miro-profile/) **4.7** (1709) Recently recommended **0** times [Adobe XD](https://www.softwareadvice.com/app-design/adobe-xd-profile/) **4.5** (1087) Recently recommended **0** times [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (546) Recently recommended **0** times [Qualtrics Market Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/) **4.7** (430) Recently recommended **0** times Stuck Between Options? 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