This has be wonderful overall. It have given a great opportunity to reach out to our target market.

Price is great compared to other similar products like UserTesting. Very easy to set up tests and test results usually come in the same day.

A great product that needs a little polishing round the edges.

Amazing tool, easy to use, super fast and very effective.

I loved the fact that they have some templates set up to help you start creating your test. I also likes the fact that you can choose devices and ages, as same as gender.

Superb entry/mid level tool for getting great user feedback.

It was easy to set up the different tasks, especially as ours were quite complicated. I'm impressed testers were dedicated and followed very well the flow.

They have made some recent updates which has now provided a lot more options for testing, which I love. I like how you can duplicate and edit tests, it's very intuitive.

Overall I think user brain is great and I would definitely consider using it again.

The cost of this software and the on-demand nature attracted me to this service. So far I am impressed, Userbrain has become an essential tool for my UX process.

I miss having more segmentations on the user's selection.

Lack of demographic section eg income, location in more depth. User background and preferences eg Android or iOS etc.

The best thing about Userbrain is the pricing structure. It's affordable for companies who are testing in small volumes.

The customer service is excellent, with the team getting back to you really quickly - and happy to give you replacement tests if any don't work out technically.

For the price it had the same level quality and ease of use as higher priced alternatives. The interface and recording quality is great.

Also, I feel as though tags are missing from UserBrain.

The simplicity of the platform is a huge bonus.

The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs.

I recommend this to all who want to user test and want some extra money. Tests are easy and results come fast.

The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away.

Really great so far- usability and flexible account levels have been great.

I liked the fact that it's really easy to use. I've never used the software before, but it was really easy for me to get to grips with.

The tests are easy to set up and you usually get results very quickly. This makes the tool ideal for integration into the development process.

The speed of responses is great. With the added demographic options selecting people is easy and we were happy with results.

The setup of a test is super easy and can be done within minutes. It contains all the important features you need.

Price is very competitive. Appropriate guidance on test design.

Simplicity, competitive cost, great customer support.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Userbrain is a cloud-based solution that helps businesses streamline user testing operations to gain insights into the performance of websites, applications, products or services. The platform enables employees to collect and analyze customer feedback, capture screens and record videos via a unified portal.

It provides a variety of features including tagging, access control, customer segmentation, issue tracking, task management, reporting and more. Customers can use the application to share personalized experiences and add audio comments to define the product. Additionally, Userbrain lets managers identify bugs or issues by reviewing video recordings of users accessing the website and conduct tests based on age, gender, location and other factors.

Userbrain allows employees to create test scenarios, schedule recurring tests, import or export media files in different formats. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs and other online measures.


LongDescription

Commenting/Notes

AB Testing

User Research Analysis

Surveys & Feedback

User Management

Prototype Creation

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Sentiment Analysis

Video recording/Transcriptions

Usability Testing

Project Management

Communication Management

Audience Targeting

Customizable Fields

Collaboration Tools

Data Import/Export

User Journeys

Customer Experience Management

Conversion Rate Optimization

Performance Testing

Survey/Poll Management

Performance Metrics

Annotations

Unmoderated Testing

Benchmarking

Question Library

Social Media Integration

Email Reminders

Video Support

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Geotargeting

Customizable Templates

Demographic Data

For Mobile

Issue Tracking

Dashboard

Multi-Language

Ratings / Reviews

For Websites

Behavior Tracking

Reporting/Analytics

Feedback Management

Customizable Forms

Screen Activity Recording

Drag & Drop

Tagging

Third-Party Integrations

Software Testing Management

Search/Filter

Quantitative Metrics

•Subscription: starting at $249/mo 
•Pay As You Go Plan: $35 per participant

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Userbrain

In Person

Live Online

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Case Management

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Document Storage

Activity Tracking

Transfers/Routing

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Print Management

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Real Time Data

Transcripts/Chat History

Inbound Call Center

Routing

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Userbrain vs Zendesk Suite

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons