About Userpilot

Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users based on specific attributes or in-app events and create multilingual walkthroughs, tips or hints to improve clients' overall experience.

Enterprises can build experiences by adding custom triggers or conditions and preview them across staging/production environments. It allows administrators to perform A/B testing on in-app experiences, set up milestones for clients and track users' engagement rates via actionable analytics. Additionally, professionals can create net promoter score (NPS) surveys, customize them according to organiza...


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Supported Operating System(s):

Web browser (OS agnostic)

52 Reviews of Userpilot

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(39)

39

4 stars

(11)

11

3 stars

(0)

0

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 52 results

June 2020

Abe from simplicityEngine

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

The Only Onboarding Tool You Need

Pros

What I love about Userpilot is the easiness. It's extremely intuitive to work with every step of the way. And the customer support has been phenomenal. It doesn't stop here, the set of features it contains fits perfectly with the onboarding experience, for example, the NPS (Net Promoter Score) as well as the Onboarding Checklists and my favorite, Pushing users to adopt a new feature at a certain stage of the user journey. The tool is always improving and getting updates and facelifts, it is obvious that it's backed by a great team that cares about their product and their users. It comes with a large resource center full of documentation and examples.

Cons

Userpilot is still low on the integrations side. For example, for chat support, it only has one option which is Intercom, I wish it integrated with other tools that provide this type of functionality. I also wish it had an REST API (currently it comes with a JAVAscript SDK).

March 2020

Carl from xChange

Verified Reviewer

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Great service team

So far so good. Sometimes the tool makes me frustrated, but that is usually solved with a quick chat with the service team.

Pros

The customer success team are very diligent and helps out whenever they can. Have at many occasions jumped into calls where they helped me fix a flow I couldn't fix myself.

Cons

There are still a few features that I feel is missing from Userpilot, but the service team are happy to receive feedback on this. Sometimes more things are promised than are delivered.

Reasons for Choosing Userpilot

Cheaper, better features, ability to make the flows look better.

July 2020

Miguel from GoContact

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

Amazing Platform

Through the NPS functionality, we were able to measure the level of satisfaction of our customers, something that we could not materialize objectively until the arrival of the userpilot. On the other hand, we were able to make a very significant leap in the adoption of the new functionalities with the customers, making a process that was slow and boring, into something fun and fast to implement.

Pros

It's a very intuitive and fun to use platform. Provided all the tools that We needed to improve our users adoption. We've had great feedback from our costumers.

Cons

At the moment, we don't have any negative points to make, quite the contrary. The support has been unconditional, either in terms of technical support or in helping us build our flows.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2018

Would be an amazing tool if it wasn't so buggy.

UserPilot would have been perfect for my needs had it been more stable. Unfortunately, I just couldn't handle all the bugs.

Pros

At first, UserPilot seemed great. It was easy to use, the UI was fairly simple, I was creating guides in a few minutes. It covers all the basic needs for a simple app or webpage walkthrough and allows you to spin up great looking guides fast.

Cons

It was just loaded with bugs. The app kept breaking, deleting things I had done, encountering errors, freezing etc. It eventually became completely un-useable as I couldn't get a guide finished without running into some kind of an issue.

January 2020

Jeff from NPDESPro, LLC

Company Size: 1 employee

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Excellent choice for on-boarding, help functions, and new feature releases

Overall, I am very satisfied with Userpilot. After searching through the available options I found that some were very expensive and others lacked major functionality. Userpilot had the functionality I need at a reasonable price.

Pros

It is excellent for rolling out and demonstrating new features. The settings for determining when a user sees the experiences and how often is very helpful. It is also very good for on-boarding new users and walking them through a checklist to show them how your software works. I have used other software in this space, and Userpilot is among the top for simple usability in this area.

Cons

The formatting of the experiences could be better. The system allows you to customize your experience with your branding, colors, etc. Although I'm glad it is there and I made it function, I found that to be somewhat difficult to use.

Reasons for Choosing Userpilot

Price and functionality in Userpilot gave me a lot better value than the other products.