--- title: "Usersnap Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Usersnap. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Usersnap is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-experience/usersnap-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [360 Degree Feedback Software](https://www.softwareadvice.com/hr/360-degree-feedback-comparison/) / [Usersnap](https://www.softwareadvice.com/bug-tracking/usersnap-profile/) / Usersnap Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bug-tracking/usersnap-profile/) Reviews # Usersnap User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 37 reviews (77%) - 4 stars: 10 reviews (21%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Usersnap's customer support has been available to help me out with everything I need, at all hours of the day. ## Usersnap customer reviews Showing reviews 1-25 of 48 (page 1). ### Usersnap for beta testing and post launch feedback is critical to our success! thank you! - Overall rating: 5/5 - Reviewer: Sophia D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Really amazing.. we're going through our feedback tickets every day and getting fixes done very quickly with developers. We are in pre-launch beta testing phase and this tool has helped us save so much time and be very efficient. Also we can have various different widgets/projects for different teams, so we can use it cross-functionally without mixing up the feedback from different platforms in the same place. It's critical for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with Jira, selecting the project and ticket type to send the tickets to, the automation saves us so much time. It's really easy to download the videos and screenshots directly from the jira tickets and usersnap even populates the device type, screen resolution and URL that the feedback was collected from. #### Cons It would be good to extend the jira integration and be able to assign a usersnap feedback to an epic, or even have an "internal" version of the widget (like a flag ) so that internal staff have more options (select epic and assign to a specific Jira user). #### Reasons for choosing Usersnap We did the trial, the customer support was the most helpful ever, and we just knew it was perfect. #### Vendor response Hi Sophia, thank you so much for your great review. Replied July 2022 --- ### Best in class for capturing user feedback! - Overall rating: 5/5 - Reviewer: NICOLE R. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool. On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions. #### Cons No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile. #### Reasons for switching to Usersnap Liked the user interface, and the ability to auto capture screenshots with usersnap better! #### Vendor response Hi Nicole, thanks a ton for your awesome review and we appreciate your feedback a lot. What you are mentioning regarding the personal lists you have in the Usersnap dashboard. We are tackling that in the next step of our product roadmap. We are currently collecting feedback from customers, so why not talk to us and tell us how we can bring value to you and your team? Replied February 2021 --- ### Usersnap was Critical to our Internal and External UAT - Overall rating: 3/5 - Reviewer: Brittany M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable. #### Cons Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen. #### Vendor response Hi Brittany, thanks a lot for your review and we appreciate your feedback a lot. You mentioned that your annotations were sometimes off the line from where your users took it? After reworking our help-center, we addressed that topic so that you several ways to resolve this issue. https://help.usersnap.com/docs/screenshots-not-accurate I hope this works for you. Replied February 2021 --- ### Usersnap smoothed out bumps in our QA process - Overall rating: 5/5 - Reviewer: Jessica P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is for our clients to use- virtually no orientation needed. #### Cons Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira) #### Reasons for choosing Usersnap More features, better customer service team and faster responses #### Reasons for switching to Usersnap Made the switch because of the integrations available and to unify all teams (and clients) onto one process. #### Vendor response Hi Jessica, We hope you're continuing to love Usersnap, including the new features, great customer service, and impeccable UX/UI we're looking to deliver to you. If you haven't had a chance, come and check us out again and see what we've been building to continue smoothing out the QA process for customers such as yourself. Also, if there's ever a way for us to improve, please let us know :) Cheers, -Usersnap Replied June 2021 --- ### Great tool for customer support teams that has a lot of potential - Overall rating: 4/5 - Reviewer: Alexis D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging. #### Cons It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted. --- ### Easy User Feedback Tool. - Overall rating: 5/5 - Reviewer: Matt W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I have a new SaaS application and I needed a solution to quickly and easily collect user feedback (bugs, feature requests, etc). Usersnap provides a solution for not only collecting the feedback (text, annotated screenshots and videos), but to store it in a database, which makes it easy to review and take action. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick to set up and easy to customize so that it looks like it is part of my application. I like how it provides different options (Report a Bug, Give Feedback, Request a Feature, etc) which are all contained in a single container in my application. Usersnap provides an easy tool for my users. They can write text, take and annotate a screenshot, or record a video. All feedback is stored in a dashboard, which makes it quick to review and take action. #### Cons None that I can think of, Usersnap does exactly what I need. #### Vendor response Thanks so much for your amazing review, Matt. Make Feedback Matter. Replied August 2021 --- ### Great for UI/detailed feedback - Overall rating: 5/5 - Reviewer: Grigory G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design. #### Cons It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized. --- ### Usersnap for Beta testing - Overall rating: 5/5 - Reviewer: Anand S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros On the spot feedback capturing system which is easy to use and capture many required information for technical team to analyze and troubleshoot faster. #### Cons Basic version do not have reporting feature included. More info can be captured via browser inspect element and other areas which can be useful to technical team. --- ### Great Tool - Overall rating: 5/5 - Reviewer: Raul P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We are using in our software development process. We use agile methodology and we require to do a continuous improvements and integrations. We use in all phases, Analysis an Design (Customer Review) Development and User Acceptance Test. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple, easy and really friendly. In one minute you can integrate with you website. I like how flexible and interconnecting it is. We can integrate with our DEVOPS environment and get the bugs and feedback immediately from our customers. Our quality process was increase using this amazing tool. #### Cons During the time that we are use it, I do not see any. #### Reasons for choosing Usersnap Friendly and integration with multiple platforms #### Vendor response Hi Raul, thanks a lot for your review and we appreciate your awesome feedback. Replied February 2021 --- ### Give your users a voice - Overall rating: 5/5 - Reviewer: Bernhard R. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Usersnap brings users and developers together by removing the language barrier. Reporting a issue right from the users browser with visual clues and stack trace is a game changer. We also like to use Usersnap heavily in the quality assurance phase. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros When I showed Usersnap to our content creators, they did know how to use it right away. Quality of reported issues is much higher. This enables the dev team to resolve issues faster. Integration in our toolchain (Gitlab, Slack, Jira) is flawless. #### Cons A free tier would be nice. Although I would find myself upgrading real soon, as constant improvements and customer support are very good. --- ### Speed up - Overall rating: 5/5 - Reviewer: Thomas F. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The increase of quality of bug reports and change request leads to fewer development cycles. #### Cons The plans are not cheap as we needed the client error recording but do not need that many projects, etc... Maybe a custom configuration would be great, but probably we will just use it in more projects now ;-) #### Vendor response Hi Thomas, We hope you've been able to find a plan that works for you. As you'll see now in our pricing, we're a bit more flexible and continuing to improve on flexibility of plans based on your customer needs. Feel free to hit that feedback button to let us know how we can improve. Cheers, -Usersnap Replied June 2021 --- ### Very friendly customer support. Super easy setup. - Overall rating: 5/5 - Reviewer: Pat S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Usersnap's customer support has been available to help me out with everything I need, at all hours of the day. Their team is friendly and helpful. The widget is very easy to set up and works great. #### Cons The admin panel is a little crowded, but that's probably because they offer so many features. #### Vendor response Hi Pat, Thanks so much for the review and the feedback. We want to deliver the best experience to you possible, and don't ever hesitate to reach out for more support when needed. We understand you on the dashboard. The truth is, we've got a lot of great features, and more features coming out. We'd love to know how they help you out, and always feel free to give us a heads up on features you'd like to see in the future. Cheers! -Usersnap Replied March 2021 --- ### Customer feedback, internal QA, NPS - Usersnap has it all. - Overall rating: 5/5 - Reviewer: Thomas P. - Verified reviewer: Yes - Industry: Online Media - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Usersnap helped us eliminate all the guesswork and provided us with customer insights that we haven't had before #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The all-in-one approach. Usersnap can be used to collect internal feedback, do beta testing and QA, and last but not least lets us collect customer feedback. Everything in one place. #### Cons Nothing that's really top of my mind. --- ### UserSnap - Overall rating: 4/5 - Reviewer: Andrea T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease to submit bugs and that the screen captures all the backend code to your problem. #### Cons Sometimes it doesn’t let me type but that might be a lack of memory on my computer #### Vendor response Hi Andrea, thanks for your awesome review and we appreciate your feedback. I would love to hear if you still have this issue of slow typing? Replied February 2021 --- ### Great product and awesome customer service - Overall rating: 5/5 - Reviewer: John M. - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered When you are working in a web development agencies you got at least one call where a client tells you that something on a site is not working. That thing is really hard to find out what the client really means. Since we are using Usersnap these days are over, also non tech-savy users can work with that product and it adds all necessary information to the bug report (browser size, OS, ...). While installing the product in our environment we had some troubles (our development process is huge) and there it's worth to mention that they have the most awesome customer service. Replies within minutes (ok sometimes it takes a few hours), valuable help and even helpfull in really complex situations. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### great tool for internal and external feedback - Overall rating: 5/5 - Reviewer: Michal C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros quick implementation, super easy to use, works perfectly for internal and external feedback #### Cons no cons: trial version is available for 2 weeks, you can test all functionalities first #### Vendor response Dear Michal, thanks a lot for your kind review. If we can support you in using Usersnap, please just contact us. Best regards, Klaus-M. Replied October 2019 --- ### Efficient Testing Tool - Overall rating: 5/5 - Reviewer: Meagan S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching. #### Cons I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it. --- ### Great price-quality - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far so good, great quality for the price you pay. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together #### Cons Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes #### Vendor response Thanks a lot for your review and we appreciate your feedback a lot. I saw that you are missing a few benefits and I want to inform you that it's possible to add additional attachments to each feedback item. Additionally, we have user-based inboxes now and you can customize the widget (remove the branding, etc). There are also statistics with your re-shaped, modern user feedback platform. We relaunched our product with a lot of customer feedback baked into our product. We would love to hear what you think about it. Replied February 2021 --- ### Good tool for reporting bugs - Overall rating: 4/5 - Reviewer: Cristian O. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Overall experience so far is good, i can recommend this tool as a professional one. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. #### Cons Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. #### Vendor response Hi Cristian, thanks for leaving this review and we appreciate your feedback a lot. Regarding the misaligned images you mentioned. We not only worked hard to make the browser screenshots better but we also re-worked our help pages (https://help.usersnap.com) to support you in improving the accuracy of the screenshots. This article might help you to improve the screenshots. https://help.usersnap.com/docs/screenshots-not-accurate If not, please reach out to our customer success team, they would love to support you. By the way, we are launching video screen recording in the next 10 days and that will be will offer your users an additional way to communicate improvements, feedback, or issues. Does this help you? Replied February 2021 --- ### EXCELLENT in every way! πŸ’• - Overall rating: 5/5 - Reviewer: Nicole A. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered I was searching for a solution to a major problem for a small business looking to totally upgrade its website: how to report and manage bugs and issues. Usersnap is an exceptional and highly user-friendly solution to this issue. Users can identify and report issues right on the page, accompanied by either a screenshot or even a VIDEO! (this is undoubtedly one of the best features) My other favorite feature is the INTEGRATIONS. I use Usersnap alongside Trello to automatically add reported issues to a board for organization and prioritization, then hopefully fixing. πŸ˜… The app is maintained by a kind, attentive team that cares about their users. Take advantage of this and connect with them about what you need. They'll take care of you. Anyone who uses lots of apps knows how crucial this relationship can be. Overall, this app is a powerful solution to a common need. And it does it *well* 😊 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Integrations with other apps - Video recording - Smooth, clean user experience while reporting - Easy to install and learn - Excellent customer service :) #### Cons Honestly, it's expensive just to use the integrations as a feature. I need this though, but I hope they'll consider connecting with their users on value and possibly adjust pricing in the future. It's tough to get feature/value accurate though, so I get it! #### Vendor response Hey! Thanks a lot for your worthy praise and extensive feedback. We're glad you love the latest screen recording video feature, as well as the other bread-n-butter features we're used to delivering at a high level to customers. Integrations are key for many of our customers, and we want to continue delivering high value to you on that front. If ever looking for a new integration, please submit a request so that we can better understand your needs! We'll keep hammering away to make sure you get the value you need from our tool. On pricing: currently, you and every customer can add team members and projects, as you see fit. With that in mind, please don't hesitate to let us know your thoughts on value-based pricing as we continue evolving our offer. We're just one feedback button away ;) Thanks a lot once again! Keep on collecting feedback! -Usersnap Replied May 2021 --- ### Great tool - saves a ton of time and hassle during development - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bug reports contain everything in one spot. Browser version, used web software version, JavaScript errors and of course: the screenshot of the situation with annotations. #### Cons The internal bug dashboard is quite limited in comparison with a full fledged bug tracker like JIRA. The integration to send the reports to JIRA however works quite well and there is even a link to and from the JIRA ticket. --- ### Great way to capture screenshots for your Support tickets! - Overall rating: 5/5 - Reviewer: Katie K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am pleased with the simplicity of setting up projects and a routing menu and the user experience is absolutely seamless. This is a great way to get the information your support team needs to start solving technical issues for your users. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I am impressed by the functionality and feature improvements that Usersnap has released for it's Pro users. The Routing Menu is a game-changer for our company - we can route users to our Help Center URL for FAQs while routing more specific inquiries to specific teams within our ticketing software (Zendesk). Having a screenshot as a requirement for submitting a ticket (while making it simple for a user to capture the screenshot) is a game-changer for Support agents. They can immediately see what the customer is referencing on the site. This speeds up our ability to provide specific resolutions to our customers & lightening fast! (we currently pass our Usersnap ticket info into Zendesk via Zapier) Each field is also customizable - even if you don't see the option in a dropdown, start typing and Usersnap will reflect your company's specific voice. #### Cons I would love to be able to change the sample text in the available fields. For example, even if I change the title to be "Please let us know about the issue you're experiencing:" the sample text in the Feedback Form reads "Give us your feedback" - which is a bit confusing. #### Reasons for choosing Usersnap The ability to require users to take a screenshot when submitting a ticket and making the process very simple is a great reason to choose Usersnap! #### Vendor response Dear Katie, we are grateful for your review and your feedback. The "sample text" of the questions is editable and we would love to hear if this works for you as expected. Replied February 2021 --- ### An easy to use product with great results - Overall rating: 5/5 - Reviewer: Maria D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We loved the easy to use interface, and the project visibility it gave us #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product helped us streamline our internal QA and UAT processes as it allowed users of all kinds of backgrounds to provide feedback on web development. We often struggle with client's resistance to use platforms for feedback, but as usersnap integrates to the staging website for review, our clients can send feedback as they encounter issues, and we benefit from knowing exactly where the issue was found. + it allows the project managers to see the progress on tickets and it is extremely simple for the developers to categorize them. #### Cons It has been great in general! The only parts that we could use a different feature, would be to show broken linked objects, such as a button' connection to annother page #### Vendor response Hi Maria, thanks a lot for your review and we appreciate your feedback a lot. #MakeFeedbackMatter Replied February 2021 --- ### Awesome Tool for Bug Submission - Overall rating: 5/5 - Reviewer: Eric M. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy to use widget to embed on site. - Easy to customize who sees the widget so only employees can - Makes submitting bug reports as easy as 3 clicks. - Integrations with services like Zapier allows endless posiblities. - Tools for drawing and pointing out specific areas. #### Cons I really don't have many complaints about this tool. It's easy to use, the interface is nice and straight forward. I highly recommend this tool for any software companies who encourage bug reports from employees. --- ### Great Product In the Right Circumstances - Overall rating: 4/5 - Reviewer: Michael R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. It does what it claims to do. I see a huge value in using it for website reviews during the design and development process; even more so than for ongoing feedback from website visitors. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Usersnap gives your customers and easy way to give you feedback about your website. It can be hard to explain via email your feedback about a visual thing such as a website. Usersnap allows someone to give us visual feedback. #### Cons Usersnap itself is great. The biggest downside is that customers don't always use it for the purpose intended. ## More reviews [Next reviews](https://www.softwareadvice.com/bug-tracking/usersnap-profile/reviews/?page=2) --- Usersnap Reviews, Pros and Cons - 2026 Software Advice