# UserTesting Software Reviews, Demo & Pricing - 2026 > Review of UserTesting Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/usertesting-profile --- [Home](https://www.softwareadvice.com/) / [User Experience (UX) Software](https://www.softwareadvice.com/ux/) / UserTesting Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/usertesting-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/usertesting-profile/alternatives/) # UserTesting 2026: Benefits, Features & Pricing Wondering if UserTesting is right for your organization? Our User Experience (UX) Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview UserTesting 4.5 [(131)](https://www.softwareadvice.com/customer-experience/usertesting-profile/reviews/) Pricing Starting at $250.00 one time ### About UserTesting UserTesting is a customer experience platform that helps businesses create tests to collect feedback about launched products and marketing operations. It enables professionals to build custom tests using a drag-and-drop interface, add multiple questions/tasks and streamline follow-up processes through one-on-one video interviews. With UserTesting's dashboard, enterprises can measure audiences' experience using multiple-choice questions (MCQs) or rating scales and export performance reports in Excel format. It allows managers to schedule live interviews with customers, record videos and share screens during ongoing discussions. Additionally, users can capture test results in video and utilize the built-in chat functionality to communicate with clients. UserTesting provides pre-formatted tests, which can be used by businesses to collect feedback about sales campaigns from marketing teams. Pricing is available on request and support is extended via phone, email and other online measures. Wondering if UserTesting is right for your organization? Our User Experience (UX) Software selection experts can help you in 15 minutes or less. ## UserTesting User Interface ## Popular UserTesting Alternatives Main Product UserTesting 4.5 [(131)](https://www.softwareadvice.com/customer-experience/usertesting-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.47Value for money - 4.35Customer support - 4.47Functionality Pricing Starting at $250.00 one time Get Price Alternative Product [Lyssna](https://www.softwareadvice.com/ux/usabilityhub-profile/) 4.6 [(87)](https://www.softwareadvice.com/ux/usabilityhub-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.27Value for money - 4.38Customer support - 4.29Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Dovetail](https://www.softwareadvice.com/product/345899-Dovetail/) 4.6 [(97)](https://www.softwareadvice.com/product/345899-Dovetail/reviews/) Ratings Breakdown - 4.64Ease of use - 4.45Value for money - 4.70Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [TryMyUI](https://www.softwareadvice.com/ab-testing/trymyui-profile/) 4.0 [(23)](https://www.softwareadvice.com/ab-testing/trymyui-profile/reviews/) Ratings Breakdown - 3.61Ease of use - 3.69Value for money - 3.61Customer support - 3.96Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Userlytics](https://www.softwareadvice.com/ab-testing/userlytics-profile/) 4.7 [(55)](https://www.softwareadvice.com/ab-testing/userlytics-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.68Value for money - 4.91Customer support - 4.51Functionality Pricing Starting at $69.00 per year Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(542)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price ## UserTesting Pricing and Plans Starting price: $250.00 one time Free Trial Free Version Basic $250.00 per user, one time No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## UserTesting Features - Popular features found in User Experience (UX) For Websites Prototype Creation Reporting/Analytics Usability Testing - More features of UserTesting A/B Testing Activity Dashboard Alerts/Notifications Audience Targeting Collaboration Tools Communication Management Customer Experience Management Customer Segmentation Customizable Fields Customizable Forms Dashboard Drag & Drop Email Reminders Engagement Tracking Feedback Management For Mobile Geotargeting Multi-Channel Data Collection Performance Metrics Performance Testing Product Lifecycle Management Product Roadmapping Real-Time Analytics Real-Time Notifications Screen Activity Recording Sentiment Analysis Surveys & Feedback Tagging Third-Party Integrations Unmoderated Testing User Journeys User Research Analysis Video Support Visual Analytics Workflow Management ## UserTesting Integrations Jira Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Trello Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review ## UserTesting User Reviews Overall Rating 4.5 Ratings Breakdown 5 65% 4 24% 3 9% 2 0% 1 2% Secondary Ratings Ease of Use 4.4 Value for money 4.5 Customer support 4.4 Functionality 4.5 James H. Verified reviewer Consumer Goods 201-500 employees Used weekly for less than 12 months Review source Reviewed August 2021 Probably the best User Testing platform on the market, honestly 5 We're really easily able to add in a qualitative vetting layer in addition to our quantitative layer of measuring data and ensuring we're delivering products that meet peoples needs and ensure our success. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: My favorite thing about user testing as a platform is its ability to generate insights in a short amount of time. The User testing team has built out an extensive network of testers all over the world to make sure that we can get access to those that are under our target audience and in a timely manner. Cons: Occasionally we'll get a few participants who try to speed through and game the system by giving false responses to earn the incentive. This kind of thing is hard to control and is expected. The User testing team has always been good about swapping these sessions out to not impact our usage. Reasons for choosing UserTesting Robust feature capabilities, and all-inclusive in the lifecycle of user testing. Reasons for switching to UserTesting Lack of features Read More Zaiba S. Verified reviewer Internet 51-200 employees Used daily for less than 6 months Review source Reviewed May 2021 The New Age Lottery 4 UserTesting is a great site to make side-income. If you live outside the US then it is much better, because the company pays you in dollars which would be easily a lot more in your currency. I would highly recommend UserTesting to those who are constantly on their laptops/desktops because all you need is to keep the site open and wait for the 'ding' sound while continuing with your work in the next tab. It is easy to understand and honestly fun to speak out loud about what goes out in your mind. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: 1) Your payment per test ranges from $10 to $60 depending on the tasks, the best part is that the tests are hardly going to take you 10-15 minutes to complete. 2) As a tester your opinions are taken into consideration by Multinational Companies, your opinions are valued here and hold some utility. 3) You will be given the opportunity to test multiple products and services, hence the tests are not monotonous, and its always challenging. Cons: 1) Waiting for a test could get really tiresome, because the tests are rarely available. The availability is so low that sometimes you can go an entire week without hearing 'the ding' sound on your laptop. 2) Qualifying for tests is another aspect in which most people lose out. You may be online when a test is available but it is not always possible to qualify for a test. 3) The UserTesting mobile app is not always going to pop-up with notfication when the tests are available. Infact, in my experience the app has never notified me about any tests. 4) Sometimes when you are qualifying for the tests, the survey stops in the middle because the test already has enough users to begin, which invariably leads to wasting the time you spent on filling out the form. Read More AR Alexis R. Verified reviewer Apparel & Fashion 201-500 employees Used weekly for less than 12 months Review source Reviewed June 2021 QUICK MONEY! 3 My overall experience with UserTesting was half good and half bad. They had sometimes where their website would glitch and throw my test off. Then I would have to contact customer service with the test number and a few more details which made it a little annoying. The good experience I had with them was that the reviews were pretty short and easy to do when I did get approved. I would get my money within a week and be able to pay for things that I needed. Such as material for my business or gas and sometimes even help my employees out with something. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: What I like most about UserTesting is that it's most of the time quick money. I would review some software or an app/prototype and if the client decided that I was truthful and gave them what they needed to better their item I would get payed in a week. Some reviews were for $10 and then they had live interviews for $40 which was a big bonus for me. It was a quick and easy way for me to get some money on the side, if I had any upcoming bills or needed gas money. Cons: What I least like about UserTesting is that they would have me go through a little test before doing the actual review. That test determined if you were eligible to do the review, which was the catch. Sometimes I would spend like 30 minutes trying to get approved to do a review and it was VERY time consuming. To the point that I got so excited when I was approved to do one and it was only for $10. Then sometimes it wouldn't take long at all, so I guess it's kind of a hit and miss. Read More Erin D. Verified reviewer Marketing and Advertising Self-Employed Used daily for more than 2 years Review source Reviewed February 2022 Nice fun way to make a little extra money 4 I've had fun with it. Some of the evaluations I've done have been super interesting. It's nice to be able to share my feedback on the tools I use, even if the feedback is negative. It's also nice to learn about new tools that would be useful to me and my business. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I can take tests on my time. The evaluations that I've done for companies are interesting and I enjoy sharing my feedback. I like that I may contribute to making software better for the end user. I like getting paid for my reviews and feedback. Cons: Sometimes I have tech issues with the mobile version. The interface for taking mobile tests is not the easiest in the world to use. Read More Haritha C. Verified reviewer E-Learning 51-200 employees Used weekly for less than 2 years Review source Reviewed June 2022 Easy and Intuitive Platform for software testing 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The platform is very useful for both beginners and experts who just need some real life experience in usability testing or software testing. We can easily make pocket money by giving genuine reviews that can help customers to buy the product. Also it is beneficial for both the user and tester as a user can get opinions regarding their software product from wide range of ethnicity whereas a tester get paid for the reviews which he or she will post. The main thing I just wanted to share is that the platform provides an intuitive experience through the minimal and effective UI/UX experience for the user. Cons: According to my opnion I am not getting anything to hate. And also usertesting platform is improving day by day by making their user experience intuitive. Read More Heather A. Verified reviewer Banking 501-1000 employees Used daily for more than 2 years Review source Reviewed May 2022 Favorite way of making some extra dough! 5 Usertesting is made up on real reviews. They do not allow fake reviewers or people that don't put in full effort on Ratings Breakdown 5 Ease of use 5 Functionality Pros: I can say this is my favorite way of making extra money to pay bills that your normal job doesn't cover or you just want to make a difference in the reviews out there. They tell the truth and keep it real! Cons: My least favorite about this software is the software doesn't really work sometimes and crashes but Usertesting will pay you for the time you took to do the review. They are harsh on the reviewers/usertesters but it is worth it so as long as you dedicate your time and focus on real reviews, they will make sure you are taken care of. Read More Refioe Billy M. Verified reviewer Writing and Editing Self-Employed Used daily for less than 12 months Review source Reviewed March 2023 Usertesting is truly useful 5 It has been remarkably great, and I intend to continue using it, and I have even recommended it to some people, that is how fond I am of it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The fact that I can earn $10 in a few minutes testing websites and working from home, in fact, I not only like Usertesting, but I am fond of it, and I have earned more than $ 50 from it and I could have made more money, yet I did not qualify for some tests presented to me, but I love it and it is not rocket science, anyone can earn from it, as long as you are able to utter common English, then you are good to go. Cons: The one thing I dislike about Usertesting, is the fact that you won't always qualify for tests. Read More Gurvinder K. Verified reviewer Information Technology and Services 501-1000 employees Used daily for less than 2 years Review source Reviewed May 2022 ''Good platforrm for testing'' 5 I recommended it to everyone who likes testing and wants to earn some extra buck. Banifiecail for buisnese too. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The best thing about this tool is to arrange so many screeners with targeted audiences. Review response is great and fast too. This gives freedom for what type of testing we want to do. Public website, card sorting, etc like so many comes with this. Support is also great and fast. They give you for your time the best thing in this. Cons: Sometimes tests not stay for a long time. It can be frustrating. otherwise, all is good in this . Very fast and easy to use. a great way for gathering feedback from consumers. Great for business. beast in class. Read More Jonathan S. Verified reviewer Oil & Energy 1001-5000 employees Used weekly for less than 2 years Review source Reviewed February 2021 My UserTesting Experience - GREAT! 5 The Usertesting tool is very easy to use. There is such value that is brought through the ability to examine how others experience your products and services. Even if you're not a professional researcher, UT makes the tool easy to use, with tons of pre-made templates for your use and editing ability. The support team is very helpful and informative. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: There are many parts of the tools I enjoy. The pre-made templates makes it easy for a non-researcher like myself to create tests and edit them based on my specific need. The support team is very helpful and knowledgeable. The ability to mark up the videos by taking notes of important thoughts/sections. The ease of use and dynamic functionality. Cons: I still think there are areas of improvement but it's clear that they are always adding new features and additional value to their products. One thing that sticks out to me is that there could be some improvements in terms of the collaboration between larger teams. For instance, a team mate can create a test and add notes to it but I want to review and take notes also. I have no way of knowing whos notes are whos. Reasons for choosing UserTesting N/A Read More Lainie S. Verified reviewer Government Administration 501-1000 employees Used weekly for more than 2 years Review source Reviewed July 2020 Excellent tool to capture usability information 5 I have been a usertesting user for over four years and it has been a very positive experience overall. I truly enjoy the oportunity to use the software and to provide feedback on a wide variety of sites and services. The company is very professional and the tool just keeps improving over time. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This tool has great flexibility in what type of testing you want to do: Public website, mockups from various mockup tools, card sorting, task testing, etc. For the end user taking tests, it does a great job working in a wide variety of scenarios and platforms When taking a test and you have a technical issue and the issue is not on your end, they kindly will still pay you for your time, I appreciate that. Cons: For the end user taking tests, it still has its share of technical issues you run into, but overall, I don't experience many. Read More Showing 1 - 10 of 131 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/usertesting-profile/reviews/) ## UserTesting Popular Comparisons [Lyssna vs UserTesting](https://www.softwareadvice.com/ux/usabilityhub-profile/vs/usertesting/)[Userlytics vs UserTesting](https://www.softwareadvice.com/ab-testing/userlytics-profile/vs/usertesting/)[Userbrain vs UserTesting](https://www.softwareadvice.com/customer-experience/userbrain-profile/vs/usertesting/)[Microsoft Clarity vs UserTesting](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/vs/usertesting/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/usertesting-profile/alternatives/) ## Other Top Recommended User Experience (UX) Software [Miro](https://www.softwareadvice.com/project-management/miro-profile/) **4.7** (1688) Recently recommended **0** times [Adobe XD](https://www.softwareadvice.com/app-design/adobe-xd-profile/) **4.5** (1087) Recently recommended **0** times [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (542) Recently recommended **0** times [XM for Strategy & Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/) **4.7** (426) Recently recommended **0** times Stuck Between Options? 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