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> Reviews of UserTesting. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if UserTesting is a good fit for you!

Source: https://www.softwareadvice.com/customer-experience/usertesting-profile/reviews

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UserTesting Reviews

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# UserTesting Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(85)

4

(31)

3

(12)

2

(0)

1

(3)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.4

Value for money

4.5

Functionality

4.5

* * *

### Pros

"This allows you to test anything from websites, to apps, of all sorts of sectors, keeping the work from becoming monotonous."

"It helps me lot to learn more about market trends, Companies, Research, etc."

"After a meanwhile, the test results will be on our mail, They said that You have passed the test, I am happy with that moment and Started taking tests on the go."

### Cons

"You can qualify for a bunch of tests one week then the next week not qualify for even one, making it unreliable as a sole source of income."

"The mobile app sometime glitches and says "something went wrong" upon accepting a test as a tester, and there is no opportunity to take the test because of the app error, so an opportunity is missed."

"Inconsistent Test Availability: Inconsistency of available tests."

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UserTesting Reviews, Pros and Cons - 2026 Software Advice