--- title: "UserTesting Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of UserTesting. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if UserTesting is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-experience/usertesting-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Market Research Software](https://www.softwareadvice.com/market-research/) / [UserTesting](https://www.softwareadvice.com/customer-experience/usertesting-profile/) / UserTesting Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-experience/usertesting-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-experience/usertesting-profile/alternatives/) # UserTesting User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 132 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 85 reviews (64%) - 4 stars: 32 reviews (24%) - 3 stars: 12 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (2%) ### Most mentioned pros - It helps me lot to learn more about market trends, Companies, Research, etc. - This allows you to test anything from websites, to apps, of all sorts of sectors, keeping the work from becoming monotonous. - After a meanwhile, the test results will be on our mail, They said that You have passed the test, I am happy with that moment and Started taking tests on the go. ### Most mentioned cons - You can qualify for a bunch of tests one week then the next week not qualify for even one, making it unreliable as a sole source of income. - Inconsistent Test Availability: Inconsistency of available tests. - Limited Direct Communication: There is little to no direct collaboration with the clients. ## UserTesting customer reviews Showing reviews 1-25 of 132 (page 1). ### Probably the best User Testing platform on the market, honestly - Overall rating: 5/5 - Reviewer: James H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered We're really easily able to add in a qualitative vetting layer in addition to our quantitative layer of measuring data and ensuring we're delivering products that meet peoples needs and ensure our success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite thing about user testing as a platform is its ability to generate insights in a short amount of time. The User testing team has built out an extensive network of testers all over the world to make sure that we can get access to those that are under our target audience and in a timely manner. #### Cons Occasionally we'll get a few participants who try to speed through and game the system by giving false responses to earn the incentive. This kind of thing is hard to control and is expected. The User testing team has always been good about swapping these sessions out to not impact our usage. #### Reasons for choosing UserTesting Robust feature capabilities, and all-inclusive in the lifecycle of user testing. #### Reasons for switching to UserTesting Lack of features --- ### The New Age Lottery - Overall rating: 4/5 - Reviewer: Zaiba S. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered UserTesting is a great site to make side-income. If you live outside the US then it is much better, because the company pays you in dollars which would be easily a lot more in your currency. I would highly recommend UserTesting to those who are constantly on their laptops/desktops because all you need is to keep the site open and wait for the 'ding' sound while continuing with your work in the next tab. It is easy to understand and honestly fun to speak out loud about what goes out in your mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 1) Your payment per test ranges from $10 to $60 depending on the tasks, the best part is that the tests are hardly going to take you 10-15 minutes to complete. 2) As a tester your opinions are taken into consideration by Multinational Companies, your opinions are valued here and hold some utility. 3) You will be given the opportunity to test multiple products and services, hence the tests are not monotonous, and its always challenging. #### Cons 1) Waiting for a test could get really tiresome, because the tests are rarely available. The availability is so low that sometimes you can go an entire week without hearing 'the ding' sound on your laptop. 2) Qualifying for tests is another aspect in which most people lose out. You may be online when a test is available but it is not always possible to qualify for a test. 3) The UserTesting mobile app is not always going to pop-up with notfication when the tests are available. Infact, in my experience the app has never notified me about any tests. 4) Sometimes when you are qualifying for the tests, the survey stops in the middle because the test already has enough users to begin, which invariably leads to wasting the time you spent on filling out the form. --- ### QUICK MONEY! - Overall rating: 3/5 - Reviewer: Alexis R. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience with UserTesting was half good and half bad. They had sometimes where their website would glitch and throw my test off. Then I would have to contact customer service with the test number and a few more details which made it a little annoying. The good experience I had with them was that the reviews were pretty short and easy to do when I did get approved. I would get my money within a week and be able to pay for things that I needed. Such as material for my business or gas and sometimes even help my employees out with something. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I like most about UserTesting is that it's most of the time quick money. I would review some software or an app/prototype and if the client decided that I was truthful and gave them what they needed to better their item I would get payed in a week. Some reviews were for $10 and then they had live interviews for $40 which was a big bonus for me. It was a quick and easy way for me to get some money on the side, if I had any upcoming bills or needed gas money. #### Cons What I least like about UserTesting is that they would have me go through a little test before doing the actual review. That test determined if you were eligible to do the review, which was the catch. Sometimes I would spend like 30 minutes trying to get approved to do a review and it was VERY time consuming. To the point that I got so excited when I was approved to do one and it was only for $10. Then sometimes it wouldn't take long at all, so I guess it's kind of a hit and miss. --- ### Nice fun way to make a little extra money - Overall rating: 4/5 - Reviewer: Erin D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had fun with it. Some of the evaluations I've done have been super interesting. It's nice to be able to share my feedback on the tools I use, even if the feedback is negative. It's also nice to learn about new tools that would be useful to me and my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I can take tests on my time. The evaluations that I've done for companies are interesting and I enjoy sharing my feedback. I like that I may contribute to making software better for the end user. I like getting paid for my reviews and feedback. #### Cons Sometimes I have tech issues with the mobile version. The interface for taking mobile tests is not the easiest in the world to use. --- ### Easy and Intuitive Platform for software testing - Overall rating: 5/5 - Reviewer: Haritha C. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is very useful for both beginners and experts who just need some real life experience in usability testing or software testing. We can easily make pocket money by giving genuine reviews that can help customers to buy the product. Also it is beneficial for both the user and tester as a user can get opinions regarding their software product from wide range of ethnicity whereas a tester get paid for the reviews which he or she will post. The main thing I just wanted to share is that the platform provides an intuitive experience through the minimal and effective UI/UX experience for the user. #### Cons According to my opnion I am not getting anything to hate. And also usertesting platform is improving day by day by making their user experience intuitive. --- ### Favorite way of making some extra dough! - Overall rating: 5/5 - Reviewer: Heather A. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Usertesting is made up on real reviews. They do not allow fake reviewers or people that don't put in full effort on #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I can say this is my favorite way of making extra money to pay bills that your normal job doesn't cover or you just want to make a difference in the reviews out there. They tell the truth and keep it real! #### Cons My least favorite about this software is the software doesn't really work sometimes and crashes but Usertesting will pay you for the time you took to do the review. They are harsh on the reviewers/usertesters but it is worth it so as long as you dedicate your time and focus on real reviews, they will make sure you are taken care of. --- ### Usertesting is truly useful - Overall rating: 5/5 - Reviewer: Refioe Billy M. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It has been remarkably great, and I intend to continue using it, and I have even recommended it to some people, that is how fond I am of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that I can earn $10 in a few minutes testing websites and working from home, in fact, I not only like Usertesting, but I am fond of it, and I have earned more than $ 50 from it and I could have made more money, yet I did not qualify for some tests presented to me, but I love it and it is not rocket science, anyone can earn from it, as long as you are able to utter common English, then you are good to go. #### Cons The one thing I dislike about Usertesting, is the fact that you won't always qualify for tests. --- ### ''Good platforrm for testing'' - Overall rating: 5/5 - Reviewer: Gurvinder K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I recommended it to everyone who likes testing and wants to earn some extra buck. Banifiecail for buisnese too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about this tool is to arrange so many screeners with targeted audiences. Review response is great and fast too. This gives freedom for what type of testing we want to do. Public website, card sorting, etc like so many comes with this. Support is also great and fast. They give you for your time the best thing in this. #### Cons Sometimes tests not stay for a long time. It can be frustrating. otherwise, all is good in this . Very fast and easy to use. a great way for gathering feedback from consumers. Great for business. beast in class. --- ### My UserTesting Experience - GREAT! - Overall rating: 5/5 - Reviewer: Jonathan S. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered The Usertesting tool is very easy to use. There is such value that is brought through the ability to examine how others experience your products and services. Even if you're not a professional researcher, UT makes the tool easy to use, with tons of pre-made templates for your use and editing ability. The support team is very helpful and informative. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are many parts of the tools I enjoy. The pre-made templates makes it easy for a non-researcher like myself to create tests and edit them based on my specific need. The support team is very helpful and knowledgeable. The ability to mark up the videos by taking notes of important thoughts/sections. The ease of use and dynamic functionality. #### Cons I still think there are areas of improvement but it's clear that they are always adding new features and additional value to their products. One thing that sticks out to me is that there could be some improvements in terms of the collaboration between larger teams. For instance, a team mate can create a test and add notes to it but I want to review and take notes also. I have no way of knowing whos notes are whos. #### Reasons for choosing UserTesting N/A --- ### Excellent tool to capture usability information - Overall rating: 5/5 - Reviewer: Lainie S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been a usertesting user for over four years and it has been a very positive experience overall. I truly enjoy the oportunity to use the software and to provide feedback on a wide variety of sites and services. The company is very professional and the tool just keeps improving over time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool has great flexibility in what type of testing you want to do: Public website, mockups from various mockup tools, card sorting, task testing, etc. For the end user taking tests, it does a great job working in a wide variety of scenarios and platforms When taking a test and you have a technical issue and the issue is not on your end, they kindly will still pay you for your time, I appreciate that. #### Cons For the end user taking tests, it still has its share of technical issues you run into, but overall, I don't experience many. --- ### UserTesting Review - Overall rating: 4/5 - Reviewer: Phong V. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Things being what they are, is it going to supplant extraordinary client specialists? By no means. Is it going to be an incredible instrument that scientists can use in explicit conditions to make particular sorts of testing quicker and less expensive? Completely! Maybe the best contention for utilizing Usertesting.com is that you can bring it into organizations that aren't as of now doing any client research whatsoever. Whenever someone in your association says they don't have the opportunity or financial plan for client testing, chuckle twistedly and refute them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros There is no mediator. Extraordinary arbitrators are incredibly useful for client testing. Tragically, most undeveloped individuals are horrendous mediators. They lead, they clarify, they won't shut up… essentially they do all that you can envision to guarantee that you'll have a one-sided test. It is amazingly quick and modest. Client testing can be costly and tedious. Selecting alone can cost many dollars. Regularly, selecting firms need in any event seven days to arrange members, and you generally need to plan additional individuals to compensate for flake-outs and suddenly insane individuals. This is essentially false with Usertesting.com. Set up your test, pay a ludicrously limited quantity of cash per member, go out for a longish lunch, and return to finished recordings of individuals utilizing your item. It is extremely simple to share the recordings. Be that as it may, conveying a connect to online recordings of individuals utilizing the item immeasurably expands the quantity of individuals who will see in any event one client test. What's more, indeed, you could video tape or screen catch face to face tests, convert then to video, post them on a server and send the data to individuals, however this is simply a lot simpler. #### Cons I have not yet discovered a decent method to test models with Usertesting.com. At the point when I structure, I make extremely scrappy, fragmented mockups of items. Normally, these solitary disagreement one program, they have no visual plan, and huge pieces of them won't generally work or will utilize counterfeit information. I can manage these issues in a one-on-one meeting by clarifying that the models are not genuine, giving the member some assistance in territories where the model isn't great, or delicately reminding them not to focus on the visual structure. This isn't generally conceivable without a human mediator. Frequently, when I'm trying, I'll plan a break of a couple of hours or overnight between the initial scarcely any members and the last not many. This gives personal chance to roll out quick improvements to the model. Suppose that the main couple of meetings show a huge issue. By rapidly fixing that issue, I can get clients past the issue and locate the following most serious issue. Different occasions, I'll really change the conversation manage on the fly since something fascinating comes up, and I need to become familiar with it. --- ### UserTesting is an excellent site for testing software. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Semiconductors - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This lets anyone sign up and test different programs. It’s very easy to use. #### Cons The only issues I have with this software are that the recorder crashes often. --- ### Nice and easy way to get some reward while helping companies - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like these kind of cooperation websites where you can help companies test their websites and you also get some compensation in return. With UserTesting, you just need to create an account and you get notified whenever a new testing is available for you. Sometimes you need to answer some screening questions first to see if you are a match for the test. These questions can be related to where you live or from where you are from, most of the time. If your answers are a match you can then move forward to the test. They are all different, as it will depend on what a given client needs to check. So it can go from browsing the Internet to look for a potential present for your best friend, to trying to find some specific information from a given website. Your screen is being recorded during the whole process and you need to speak your thoughts out loud so that the client knows what comes to your mind while you are performing the test. There are no right or wrong answers as it's just what a normal user would do. If you complete the test successfully (that is you get to the end and the recording and audio are uploaded successfully), then you get paid for it! #### Cons Sometimes you don't pass the screening questions, which can be frustrating. :) Also, since this works as a first-come-first-based basis, it can happen that the test is no longer available when you click on it. Otherwise, the platform works great and I love the idea behind it. --- ### Possibly the best user testing application on the market - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a tester with UserTesting for approximately 2 years. As the founder of a small tech startup it does something very useful for me. I'm paid to do something I'd do for free anyway - i.e. practice how to test a wide range of software features and functions. UserTesting is a global service and while I don't know how many testers or clients they have, I'm impressed with their customer service. If I ever have a problem or issue and I submit a claim or message, they always respond within a short timescale. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros UserTesting is easy to install, easy to use, has straightforward terms & conditions, and issues prompt payment to its testers. There is a clear and accurate reporting dashboard for testers, which keeps a comprehensive record of all testing done. #### Cons There are a couple of features that could be improved. Occasionally a test does not load correctly (roughly 5% of the time). It is not possible to add a comment after a test has been submitted, though it would sometimes be useful to do so. --- ### User testing helped us to provide real insights for our products. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Animation - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used many testing platforms but User testing is one of the best one which allowed us to create tasks for the testers and to know their feedback about our websites and their testers provide us very helpful feedback and corrections that are needed in our website, overall user testing is really good platform for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the best features of user testing is that we can create Number of tasks for testers. we can add multiple choice and text based questions. it provides us real feedback from their experienced testers, which is always helpful before launching our product. their feedback and queries are true and helpful if we need to make any changes to our program. #### Cons There is not much like a disadvantage of using usertesting, it is bit expensive but i think the feedback from the testers worth the expense so it is very good. --- ### Amazing - Overall rating: 5/5 - Reviewer: Kane F. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered How can you build a product or service that meets the needs of your customers... if you never bother to ask those customers what their needs are? UserTesting is a platform that allows you to interact with the people who matter the most -- the people using your product or service -- and gather valuable insights regarding how they feel about what you're building for them. From simple design preference tests to in-depth moderated studies, UserTesting allows you to place the customer where they belong: at the center of everything you do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is EASY to use and has an INCREDIBLY HUGE user pool to pull from. Tests complete within an hour! #### Cons Nothing! I love UT and use it every day. #### Reasons for choosing UserTesting Pricing and pool --- ### If you are in the market for fast, valuable insights this is for you ! - Overall rating: 5/5 - Reviewer: Shamraiz g. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Huge pool of users across the globe and especially Canada. This saves me time and I have never had to wait more than a few hours to get my tests back. The users are well informed and provide good feedback, sometimes you get a bad apple but the folks at user testing are more than happy to resolve it for you. #### Cons It can be a little hard to board new users. That being said, the community managers are there to guide your new team members and get them started. #### Vendor response Thanks so much for the review, Shamraiz! We really appreciate it! We're also always looking to improve--would love to chat with you about your onboarding experience and see how we can make it better! Cheers, Lauren Replied December 2019 --- ### The most powerful usability testing tool in the market - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like how comprehensive the offerings are within their ecosystem. I especially love that they've brought in tree testing & card sorting under their umbrella rather than partnering with Optum Workshop #### Cons Pricing is honestly the biggest deterrent for many SMB organizations. Create a more affordable tier that comprises of the core features! --- ### It can improve UX tremendously - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy set up and great quality, the insights that you gather from how people really use your site are eye opening. This is a must have for anybody that is experiencing difficulties getting their users to complete tasks or to simply look more professional and understand how to make it easier for users to find the information they need. #### Cons There were a number of glitches and it can get a little expensive, but it is worth it for specific problems that you can pin point and need to solve. --- ### Professional Software, Digital, Banking and more Reviews - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. User Testing is high quality, very legitimate, very steady and always have tests that have a decent payout #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros typically when I sign in to User testing or sent to my email is a current list of test for the reviewer to take. Some of these tests a reviewer may qualify some but not all tests. A test requirement may be Country specific, require a certain User Testing level of experience or other test case requirements. #### Cons There are certain tests which are very time consuming and may be difficult to understand all the procedures to follow --- ### Get real-life user tests on your interface! - Overall rating: 5/5 - Reviewer: Andrew H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been a UserTester now for more than 6 months and have greatly enjoyed taking part in the community and helping make sites and products better! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UserTesting is very straightforward and easy to use. Once it's installed on your machine it enables real-life people to interact with your user interface or sitemap. You get real time feedback as testers speak their thoughts out loud as they perform actions. It's very valuable feedback for developers. #### Cons I have not found any cons to date...it's excellent! #### Vendor response Thanks for your review, Andrew! Great to hear you confirm how easy to use our platform is to get valuable feedback for developers. It's also great for product managers, marketers and customer experience professionals! :-) Replied July 2019 --- ### I almost 100% love this program. - Overall rating: 5/5 - Reviewer: Jenipher L. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I was super excited to find Usertesting. When I first started a couple years ago, I was able to take a bunch of tests which I was super thankful for. #### Cons These days though, it's very hard to even get accepted. And I don't really love that the same test comes up like 10 times. It takes up too much time to sort through dozens of the same test I don't quality for. #### Vendor response Thanks Jenipher for being a valued tester! We love that you're finding UserTesting to be high quality and encourage you to continue providing outstanding feedback like you always do. Replied July 2019 --- ### User Testing is a scam - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I don't have any pros about User Testing #### Cons I paid $10,000 for quality testers and got fake testers that never tested before. I am reporting them to the BBB. --- ### A Decent Side Hustle - Overall rating: 3/5 - Reviewer: Ivan G. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's decent at best for making a little bit of extra cash, but don't expect to be making more than 10-20 bucks a week with this. The customer support is slow and there are better testing websites you can participate in. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Testing on the computer is very easy and the only thing that needs to be installed is an extension, everything else is done by Usertesting. The payouts are also very consistent and always come at the same time. #### Cons The tests recommended to you are irrelevant 9/10 times and finding one that you can actually take and earn money from is much harder than it seems. Mobile tests are also extremely glitchy and sometimes don't publish properly. The payouts also take 7 extra days from the actual test to transfer. --- ### A good way to test the feel and ease of your website - Overall rating: 5/5 - Reviewer: Kyle B. - Verified reviewer: Yes - Industry: Internet - Product usage: Used weekly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A good way to understand the user when it has first contact with your website. A great way to target only the users you want as your prime target on conversion rate. This service really helps companies by motivating users to speak their mind and see how they respond to certain tasks. #### Cons Sometimes as a company you need more users that fit specific criteria, you have to reach into new wider audiences to receive more users. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-experience/usertesting-profile/reviews/?page=2) --- UserTesting Reviews, Pros and Cons - 2026 Software Advice