# UXPressia Software Reviews, Demo & Pricing - 2026 > Review of UXPressia Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/uxpressia-profile/ --- [Home](https://www.softwareadvice.com/) / [Customer Journey Mapping Tools Software](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/) / UXPressia Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/uxpressia-profile/alternatives/) # UXPressia Review From $36-$95/month Free version Free trial 5 plans Wondering if UXPressia is right for your organization? Our Customer Journey Mapping Tools Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview UXPressia 4.8 [(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) Pricing Starting at $36.00 per user per month ### About UXPressia UXPressia is a cloud-based customer experience mapping platform that helps small to large businesses design customer journey maps, personas, and impact maps in a centralized, collaborative workspace. Teams use it to gain insight into customer interactions across channels and work together with stakeholders in real time. Notable features include AI-generated journey maps and personas from research data, an AI persona chat for testing ideas and validating assumptions, and Reports for surfacing insights across the workspace. Teams can create custom persona types, add several personas to a single journey, and organize related initiatives with Design View. Journeys can be personalized with images, documents, videos, research data, and customer quotes, then exported as PNG, PDF, or other formats. Role-based team management and customizable branding support collaboration across larger teams. Integrations include Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, and Qualtrics. For teams that need more advanced AI capabilities, AI Boost is available as a premium add-on. It includes group chats with several personas at once for AI-powered focus grou... ps, source traceability that links AI-generated content back to the original research it came from, a multi-model AI engine to choose between OpenAI, Claude, and Gemini, and MCP integration to connect UXPressia's data to external AI tools and agents. UXPressia is available on a free plan with limited functionality, as well as Pro, Business, and Enterprise plans. Wondering if UXPressia is right for your organization? Our Customer Journey Mapping Tools Software selection experts can help you in 15 minutes or less. ## UXPressia User Interface ## Popular UXPressia Alternatives Main Product UXPressia 4.8 [(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.56Value for money - 4.79Customer support - 4.55Functionality Pricing Starting at $36.00 per month Get Price Alternative Product [Miro](https://www.softwareadvice.com/project-management/miro-profile/) 4.7 [(1693)](https://www.softwareadvice.com/project-management/miro-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.42Value for money - 4.34Customer support - 4.57Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(543)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.48Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) 4.7 [(264)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.58Value for money - 4.70Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) 4.5 [(17650)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.35Value for money - 4.17Customer support - 4.36Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [Indeemo](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/) 4.8 [(46)](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.66Value for money - 4.98Customer support - 4.43Functionality Pricing Available upon request Get Price ## UXPressia Pricing and Plans Starting price: $36.00 per month Free Trial Free Version Free $0.00 per month Plan includes: - Up to 15 tags - 3 customer journey maps, 3 personas, and 3 impact maps Pro $36.00 per user, per month Plan includes: - Unlimited tags - Unlimited customer journey maps, personas, and impact maps - Unlimited chunks - Unlimited email sharing - Direct link sharing - Export to vector-based PDF, CSV - Presentation mode - Real-time data integrations via embed code BUSINESS PLAN $95.00 per user, per month Plan includes: - Team library to store and reuse assets like touchpoints, journey stages, channels, etc. - Design View to create a hierarchy of your initiatives and journeys; - Branding - Export to PPTX - Integrations with third-party platforms: Google Analytics Google Sheets Mixpanel Slack Jira Azure DevOps - Free access to UXPressia Academy; - Premium Support Enterprise Pricing available upon request Plan includes: - Trusted domains - Custom domain - SSO, MFA, provisioning - Separate workspaces - Dedicated account manager, annual account reviews - IP whitelisting - Security review - Procurement AI Boost Add-On Pricing available upon request Plan includes: - AI Journey Assistant - Multi-persona map generation - Group chat with personas (AI focus groups) - Switching between LLMs and models - Data traceability - MCP - Automated support ticket intelligence - AI Copilot Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## UXPressia Features - Popular features found in Customer Journey Mapping Tools Behavioral Analytics Collaboration Tools Customer Experience Management Customer Profiles Customer Segmentation Data Import/Export Performance Metrics Reporting & Statistics - More features of UXPressia Action Management AI Copilot Alerts/Notifications Brainstorming Commenting/Notes Customer Journey Mapping Customer Touchpoints Customizable Branding Customizable Templates Dashboard Data Visualization Drag & Drop Experience Management Feedback Management For Websites Generative AI Issue Tracking Map Creation Map Sharing Multi-Channel Data Collection Personalization Real-Time Data Real-Time Notifications Reporting/Analytics Single Sign On Storyboarding Tagging Text Analysis Third-Party Integrations User Journeys User Research Analysis Visual Analytics ## UXPressia Integrations Jira Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Mixpanel Integration rated undefined from -1 review ## UXPressia User Reviews Overall Rating 4.8 Ratings Breakdown 5 81% 4 15% 3 3% 2 0% 1 1% Secondary Ratings Ease of Use 4.7 Value for money 4.6 Customer support 4.8 Functionality 4.5 Vitali P. Verified reviewer Financial Services 1001-5000 employees Used weekly for less than 6 months Review source Reviewed September 2018 Intuitive Personas to Process Mapping 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Tool is really intuitive and easy to jump right in and start creating personas and journey maps. I really like that user goals can me associated with the process and visualized on the same screen - this really helps to uncover and understand customer's pain points. Adding emotions to each step of the process is also a great idea that was implemented in this tool as people tend to overlook where the problem lies in the bigger flows and this small feature helps quite a bit. Cons: I just have ideas for improvements - like being able to mention/link personas anywhere in the text in any section and maybe adding a rich text editor to highlight some notes, or make lists where needed. Detailed emotion selection control is a bit overloaded and can be simplified. Read More VR Verified Reviewer Information Technology and Services Self-Employed Used weekly for less than 6 months Reviewed January 2022 Easy to Use and Quick to Adopt 4 Easy to use out of the gate. It's clear the owner and staff have done their research in helping organizations get started and continue to iterate from the start. Ratings Breakdown 5 Ease of use 5 Value for money 4 Functionality Pros: I like that there are many templates to chose from in sectors and industries. You don't have to consider how to set up different possibilities with teams. Making research and/or assumptions explicit is easy. In addition, having recently added in an image library makes the process even easier. Cons: Some of the cards are not adjustable. For example, skills in Personas is one block of five sliders that cannot be broken into individual cards, nor can the numbers be adjusted on a sliding scale. This is a small detail but if UXPressia dove into those areas of options, an excellent product would become even better. Vendor Response Hi there We thank you dearly for your detailed review! As for the Persona's 'skill' section, it is indeed flexible with adding multiple sliders, or on a bigger level, multiple sections. The sliders don't have a fixed stop, and you can create your own rating system by customizing it. Check out some examples : https://help.uxpressia.com/en/articles/2437030-editable-skills-section We wish you a great day ahead, UXPressia team :) Replied January 2022 Read More AB Anna B. Verified reviewer Accounting Self-Employed Used daily for free trial Review source Reviewed February 2021 frustrating experience 1 they are trickers Ratings Breakdown 4 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: There are plenty of templates But I would definitely recommend another software, which is more trustworthy to put money on it Cons: I have got a very frustrating experience with the free version of UXPressia. I was given access to several templates after registration. I did spend 2-3 hours to find the appropriate templates and start to use one of them. Suddenly the access was prohibited, they have not just removed the projects from my free plan after I started using them, but claimed that I sort of trying to get access to something prohibited. And now these projects happen to be not available for my plan. I have only access to 2 of the templates. But I am not going to use them and I strongly advise all other users to find the alternative software. The reason why is there is no guarantee that after you pay and put lots of efforts and information into your project, these guys treat you exactly like they treated me. They will just remove them from your current plan and ask to pay more. There is plenty of alternative software thanks god. So if UXPressia wants to trick people, it is their problem. Vendor Response Hello Anna, We appreciate your feedback and we're really sorry that this is your impression of our platform. Seems like there was some misunderstanding about UXPressia pricing plans and available features. We're discussing with the team how we can avoid such confusion in the future in terms of clarity of the pricing plans description. In addition to that, please be assured that all your work stays safe in UXPressia for as long as you need it. If we can do anything to help you out, please contact our support team at support@uxpressia.com or text us in the live chat at uxpressia.com. Thank you, Nina Replied February 2021 Read More VR Verified Reviewer Entertainment 51-200 employees Used weekly for less than 12 months Review source Reviewed October 2018 Intuitive and reliable; knowing future problems without having to face them yet 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Functionality Pros: I have been tasked to create customer journey maps, being that I have been in the customer service manager position for some time now. I am aware of how some clients think and how they would react to a certain situation. I used to create these maps with pen and paper, present them in Powerpoints, until I started using UXPressia. It is amazing how intuitive this software is. Creation of different personas to act like customers is possible, creating different impact points, situations and obstacles. The available templates are amazing as well, they all suite my needs and style. Cons: The price is a little high for individual use. Also, it seems that integration with other software is not available. Read More Kseniya K. Verified reviewer Computer Software 11-50 employees Used weekly for less than 12 months Review source Reviewed August 2018 UXPressia for Work 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I do love that I can easily setup a new User Journey and it will professionally! Can share with my team mattes and send URL to stakeholders. And to be honest, it's save my team time and optimize capacity Cons: I now that the UXPressia team works hard to make designers & marketing team life easier, still some functions to be enhanced. Read More SL Samuel L. Verified reviewer Education Management 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2019 UXPressia is a great tool 5 I am a student and we made some cases using Service Blueprint and customer journey map, and I've used UXPressia on my exams. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I loved everything about this tool, very easy to use! Cons: don't have any commons on this section! Read More Raman B. Verified reviewer Management Consulting 10000+ employees Used monthly for less than 2 years Review source Reviewed August 2018 Great tool for UX designers and Product managers 5 We use it for our customer profiling. When working with our customers: We build journey maps of their clients, educate stakeholders and then hand over the deliverables. So the customer stakeholders continue working with the tool they are already familiar with. This helps greatly to create living artefacts (personas, CJMs, sometimes impact maps) compared to sharing PDFs that are never updated afterwards. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use, super customizable. Has all needed export formats. Has collaboration features. Cons: No integration with CRM but it's solved by exporting assets to the needed format. Read More Jorge O. G. Verified reviewer Education Management Self-Employed Used weekly for less than 6 months Review source Reviewed April 2021 Excellent Tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use, Uxpressia has a lot of options for business, in creating marketing personas and customer journey maps. For me personally, it has helped me a lot in teaching, it has provided me a friendly interface that helped students understand the concepts more clearly and visually. Cons: Management of the projects was difficult for a class of more than 25 students, but in a collaborative environment, it works really well. Vendor Response Hi Jorge, We are extremely happy to meet your needs and hope to continue doing so in the future! Thank you for the amazing review and we wish you a great day :) Replied February 2022 Read More Gail S. Verified reviewer Accounting Self-Employed Used daily for free trial Review source Reviewed February 2019 excellent web-based package 5 easy setup -- no learning curve. Ratings Breakdown 5 Ease of use 5 Functionality Pros: links person to journey map. built in images for channels and user emotions are spot-on. Journey map software organized my thoughts for me. Cons: no cons Read More Andrés N. Verified reviewer E-Learning 11-50 employees Used weekly for less than 6 months Review source Reviewed April 2020 UXPressia makes a process that used to be boring fun and interesting 5 I loved the product. It is a game changer with our clients. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We were up and running in hours. We were able to impress our client with a great result. This same process would had taken hours of face to face meeting and we were able to do it completely online in a collaborative environment. Cons: I loved everything about UXPressia. My only suggestion would be to make more user friendly for online presentations the full customer journey page. Printed looks amaxing. How to have a similar experience online? Read More Showing 1 - 10 of 80 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) ## UXPressia Popular Comparisons [Miro vs UXPressia](https://www.softwareadvice.com/project-management/miro-profile/vs/uxpressia/)[Hotjar vs UXPressia](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/uxpressia/)[Lucky Orange vs UXPressia](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/uxpressia/)[Mailchimp vs UXPressia](https://www.softwareadvice.com/crm/mailchimp-profile/vs/uxpressia/)[Indeemo vs UXPressia](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/vs/uxpressia/)[Pendo vs UXPressia](https://www.softwareadvice.com/compare/54637-uxpressia/vs/165586-Pendo-Platform/)[Microsoft Clarity vs UXPressia](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/vs/uxpressia/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/uxpressia-profile/alternatives/) ## Other Top Recommended Customer Journey Mapping Tools Software [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (543) Recently recommended **0** times [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) **4.6** (255) Recently recommended **0** times [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) **4.4** (122) Recently recommended **0** times [Contentsquare](https://www.softwareadvice.com/customer-experience/contentsquare-profile/) **4.8** (116) Recently recommended **0** times Stuck Between Options? 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