About UXPressia

Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights into customer interactions across channels and collaborate with stakeholders in real-time.

Key features of Uxpressia include email sharing, customizable branding, multi-persona views, data export and role management. The personas online tool lets enterprises create custom persona types or use existing profiles to differentiate between users, buyers, and customers based on their market sizes. Additionally, users can export customer personas and impact maps offline by printing them into PNG or PDF formats.


Read More

Supported Operating System(s):

Web browser (OS agnostic)

66 Reviews of UXPressia

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(54)

54

4 stars

(9)

9

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 66 results

September 2018

User Profile Picture

Shai from EnlightBulb Marketing Consulting

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Flawless customer experience and a great product!

UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way. Anyone who's ever had to put such documents together knows how hard it is to create them from scratch, keep them in a centralized location and allow for multiple people to view and edit them. UXPRESSIA solved this with their tool. This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients. My clients loved this so much, that one even printed a 5ft by 4ft version of their own customer journey map created with UXPRESSIA, to hang in his office! Thanks,​ UXPRESSIA!

Pros

UXPRESSIA offers a unique combination of great value combined with great features. The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience. I love the ability to create personas, which I can then use within my Customer Journey Map while creating an impact map which can pull info from the persona tool. All this includes the ability to share the projects with other UXPRESSIA users or allow others to see your work as well (without a UXPRESSIA subscription). It's a whole lot of power and a whole lot of bang for your buck!

Cons

It's rare that I say this, but this product is in many ways flawless. Yes, there are new features they could add, but then again, like any software its a work in progress. The best part is this...​ Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it! And unlike many others, they actually listen!

January 2020

Alex from Arc Reactions Inc.

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Amazing SAAS platform that enables Service Design Thinking at the next level

Integrating service design thinking into a marketing agency is no small feat, especially one with a dynamic and highly demanding clientele. Integrating UXPressia into our work-flow has simplified a large portion of our customer research phase by providing seamless and easy to use cloud-based tools. The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.

Pros

Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients. We've completed removed redundancy from the process while improving the value provided to our internal team and clients alike.

Cons

Missing the Service Blueprint Map from the package. Though not part of the Customer Experience Mapping Journey, it is an incredibly helpful tool to augment the experience. UXPressia does offer an incredibly smart workaround and allows integration of Miro Boards (Previously real-time boards.)

Reasons for Choosing UXPressia

Initially started with Smaply, the user experience and lack of data stream integration along with higher pricing put us in a position to reconsider and we trialed UXPressia. Within 2 hours, we had committed to switching.

Reasons for Switching to UXPressia

Easier to use, better UX and better outputs for our clients. The biggest piece of decision came from the real-time integration of data streams, removing redundancy and improving work-flow while increasing value to both internal team members and the clients.

November 2021

Manuel from AVL

Company Size: 10,000+ employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2021

Simple and straightforward use

The tool makes a good impression overall. As far as I can remember, sharing with the team was only possible against the purchase of another license. Here it would be very good if a similar business model as for example at Productboard.com would be used. Viewers with comment function can be added for free. In our case, we have 20 to 30 users who are included purely for feedback.

Pros

The ease and intuitiveness of use of the tool were the main criteria for its use. In addition, the integration of the personas is well solved.

Cons

A versioning function with comments and possibly compare would be very helpful.

Reasons for Choosing UXPressia

Templates, Usability and export feature

Reasons for Switching to UXPressia

better collaboration, not limited to viewers

December 2019

User Profile Picture

Henrik from Designit

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

3.0

December 2019

OK starting point for customer insights mapping

Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool. Also, produce your customer journeys super fast to align the product team on the over CX as well as pinpoint true pain points.

Pros

Super easy interface. Create a solid customer journey in minutes and personas in seconds. You can fully customise your personas as well as customer journey. The best element is impact mapping, which allows you the support your product decision process and align with overall strategic intents.

Cons

The software seams like it's in an early state. Many times it forgets to save the current state of e.g. a persona. Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width. You can only make a high persona, not a wide. Finally, the edit options of the components in the personas (content types) are somewhat limited.

Reasons for Choosing UXPressia

Easy to use, price point and the combination of impact mapping with CJM and personas.

Reasons for Switching to UXPressia

Smaply seams really oldschool in the UI experience and didn't cater for what we need in the product tema.

February 2020

Benjamin from Southern Utah University

Company Size: 10,000+ employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

A great tool for learning the UX Design process

I use this as a teaching tool to introduce students to the UX Design process. Being able to collaborate with my students and have them create CJM's and Personas all in the same style allows them to focus on what is important in the process - the content. When I have taught this in the past, students spent too much time worrying about how to design their own Personas and CJMs, which wasted valuable class time.

Pros

I found the interface to be clean and very easy to use. I did not have to spend any time in my class teaching students how to create personas or make a customer journey map. I simply told them to do it and they figured out the interface without any trouble.

Cons

There isn't a lot that I dislike about the platform aside from there not being any built-in wireframing tool or prototyping tool. I realize this is not what you are asking and that this is more of a feature request. However, I think this is a really simple and useful platform. Adding in other tools like prototyping and wireframing would mean that I would only have to use one product for most of my UX process, which would be incredible. In other words, you did a great job with this and I want more.

Reasons for Choosing UXPressia

I chose UXPressia because of the ease-of-use and the intuitiveness of the interface.