--- title: "UXPressia Software Reviews, Demo & Pricing - 2026" description: "Review of UXPressia Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/uxpressia-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Journey Mapping Tools Software](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/) / UXPressia Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/uxpressia-profile/alternatives/) # UXPressia Review From $36-$95/month Free version Free trial 5 plans Wondering if UXPressia is right for your organization? Our Customer Journey Mapping Tools Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview UXPressia 4.8 [(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) Pricing Starting at $36.00 per user per month ### About UXPressia UXPressia is a cloud-based customer experience mapping platform that helps small to large businesses design customer journey maps, personas, and impact maps in a centralized, collaborative workspace. Teams use it to gain insight into customer interactions across channels and work together with stakeholders in real time. Notable features include AI-generated journey maps and personas from research data, an AI persona chat for testing ideas and validating assumptions, and Reports for surfacing insights across the workspace. Teams can create custom persona types, add several personas to a single journey, and organize related initiatives with Design View. Journeys can be personalized with images, documents, videos, research data, and customer quotes, then exported as PNG, PDF, or other formats. Role-based team management and customizable branding support collaboration across larger teams. Integrations include Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, and Qualtrics. For teams that need more advanced AI capabilities, AI Boost is available as a premium add-on. It includes group chats with several personas at once for AI-powered focus grou... ps, source traceability that links AI-generated content back to the original research it came from, a multi-model AI engine to choose between OpenAI, Claude, and Gemini, and MCP integration to connect UXPressia's data to external AI tools and agents. UXPressia is available on a free plan with limited functionality, as well as Pro, Business, and Enterprise plans. Do you work for UXPressia? [Manage this product listing](https://www.g2.com/products/uxpressia/claim_requests/new?auto=true) Wondering if UXPressia is right for your organization? Our Customer Journey Mapping Tools Software selection experts can help you in 15 minutes or less. ## UXPressia User Interface ## Popular UXPressia Alternatives Main Product UXPressia 4.8 [(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.56Value for money - 4.79Customer support - 4.55Functionality Pricing Starting at $36.00 per month Get Price Alternative Product [Miro](https://www.softwareadvice.com/project-management/miro-profile/) 4.7 [(1709)](https://www.softwareadvice.com/project-management/miro-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.42Value for money - 4.35Customer support - 4.57Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Microsoft Clarity](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/) 4.8 [(57)](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.92Value for money - 4.63Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(546)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Indeemo](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/) 4.7 [(47)](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.67Value for money - 4.98Customer support - 4.43Functionality Pricing Available upon request Get Price Alternative Product [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) 4.7 [(269)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.58Value for money - 4.70Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price ## UXPressia Pricing and Plans UXPressia has five plans. Free is free. Pro is $36.00/user/mo billed monthly. BUSINESS PLAN is $95.00/user/mo billed monthly. Enterprise and AI Boost Add-On are custom-priced. Free versionFree trial Free $0.00 Free forever The free plan offers you the following functionality: Up to 15 tags; 3 customer journey maps, 3 personas, and 3 impact maps; Email sharing with 1 user; Export to PNG; Comments; Multiple personas View; Pie and bar charts.… Free plan includes: - Up to 15 tags - 3 customer journey maps, 3 personas, and 3 impact maps Pro $36.00 per user, per month This one costs $36/month ($360 per year) and is Ideal for those who have many long- or mid-term projects Unlimited tags; Unlimited customer journey maps, personas, and impact maps; Unlimited chunks; Unlimited email sharing; Direct link sharing; Export to vector-based PDF, CSV; Presentation mode; Real-time data integrations via embed code; Custom statuses for documents; Version history; User roles and teams; Live chat support.… Pro plan includes: - Unlimited tags - Unlimited customer journey maps, personas, and impact maps - Unlimited chunks - Unlimited email sharing - Direct link sharing - Export to vector-based PDF, CSV - Presentation mode - Real-time data integrations via embed code BUSINESS PLAN $95.00 per user, per month This plan is for organizations and consultants seeking advanced tools without enterprise-level procurement. Our Business subscription costs $95/month ($950 per year). Includes all Pro plan features, plus: Team library; Design View; Reports Branding; Export to PPTX; Google Analytics, Google Sheets, Mixpanel, Slack, MS Teams, Jira, Azure DevOps integrations; Access to UXPressia Academy.… BUSINESS PLAN plan includes: - Premium Support - Team library to store and reuse assets like touchpoints, journey stages, channels, etc. - Design View to create a hierarchy of your initiatives and journeys; - Branding - Export to PPTX - Integrations with third-party platforms: Google Analytics Google Sheets Mixpanel Slack Jira Azure DevOps - Free access to UXPressia Academy; Enterprise Contact Vendor for Pricing The Enterprise plan is for larger organizations and agencies seeking additional control, security, and support. It includes all the Business plan features plus: Azure AD, Okta integration, SSO, MFA; Custom domain; Separate workspaces; Trusted domains; Dedicated account manager, annual account reviews; Qualtrics and other custom integrations; IP whitelisting; Security review; Procurement.… Enterprise plan includes: - Dedicated account manager, annual account reviews - Separate workspaces - SSO, MFA, provisioning - Custom domain - Trusted domains - Procurement - Security review - IP whitelisting AI Boost Add-On Contact Vendor for a quote Premium AI features that are not available on any other plan. Data traceability, group chat with personas (AI focus groups), AI assistant, and more.… AI Boost Add-On plan includes: - MCP - Data traceability - Switching between LLMs and models - Group chat with personas (AI focus groups) - Multi-persona map generation - AI Journey Assistant - AI Copilot - Automated support ticket intelligence Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does UXPressia pricing compare to alternatives? UXPressia's starting price is $36.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | UXPressia4.8[(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) | $36.00 /user/mo | Available | Available | 4.6 | | [Miro](https://www.softwareadvice.com/project-management/miro-profile/)4.7[(1,709)](https://www.softwareadvice.com/project-management/miro-profile/reviews/) | $10.00 /user/mo | Available | Available | 4.4 | | [Microsoft Clarity](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/)4.8[(57)](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/) | Free | Not available | Available | 4.9 | | [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/)4.6[(546)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) | $40.00 /mo | Available | Available | 4.4 | | [Indeemo](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/)4.7[(47)](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.7 | UXPressia4.8[(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) * * * Starting price $36.00 /user/mo Free trial Available Free version Available Value For Money 4.6 - [Miro](https://www.softwareadvice.com/project-management/miro-profile/)4.7[(1,709)](https://www.softwareadvice.com/project-management/miro-profile/reviews/) * * * Starting price $10.00 /user/mo Free trial Available Free version Available Value For Money 4.4 - [Microsoft Clarity](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/)4.8[(57)](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/) * * * Starting price Free Free trial Not available Free version Available Value For Money 4.9 - [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/)4.6[(546)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) * * * Starting price $40.00 /mo Free trial Available Free version Available Value For Money 4.4 - [Indeemo](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/)4.7[(47)](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.7 ## UXPressia Features - Popular features found in Customer Journey Mapping Tools Behavioral Analytics Collaboration Tools Customer Experience Management Customer Profiles Customer Segmentation Data Import/Export Performance Metrics Reporting & Statistics - More features of UXPressia Action Management AI Copilot Alerts/Notifications Brainstorming Commenting/Notes Customer Journey Mapping Customer Touchpoints Customizable Branding Customizable Templates Dashboard Data Visualization Drag & Drop Experience Management Feedback Management For Websites Generative AI Issue Tracking Map Creation Map Sharing Multi-Channel Data Collection Personalization Real-Time Data Real-Time Notifications Reporting/Analytics Single Sign On Storyboarding Tagging Text Analysis Third-Party Integrations User Journeys User Research Analysis Visual Analytics ## UXPressia Integrations Jira Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Mixpanel Integration rated undefined from -1 review ## UXPressia User Reviews ## UXPressia customer ratings - Overall rating: 4.8/5 - Total reviews: 80 ### Rating distribution - 5 stars: 65 reviews (81%) - 4 stars: 12 reviews (15%) - 3 stars: 2 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.6/5 - Customer support: 4.8/5 - Functionality: 4.5/5 --- ### Intuitive Personas to Process Mapping - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Tool is really intuitive and easy to jump right in and start creating personas and journey maps. I really like that user goals can me associated with the process and visualized on the same screen - this really helps to uncover and understand customer's pain points. Adding emotions to each step of the process is also a great idea that was implemented in this tool as people tend to overlook where the problem lies in the bigger flows and this small feature helps quite a bit. #### Cons I just have ideas for improvements - like being able to mention/link personas anywhere in the text in any section and maybe adding a rich text editor to highlight some notes, or make lists where needed. Detailed emotion selection control is a bit overloaded and can be simplified. --- ### Easy to Use and Quick to Adopt - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use out of the gate. It's clear the owner and staff have done their research in helping organizations get started and continue to iterate from the start. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I like that there are many templates to chose from in sectors and industries. You don't have to consider how to set up different possibilities with teams. Making research and/or assumptions explicit is easy. In addition, having recently added in an image library makes the process even easier. #### Cons Some of the cards are not adjustable. For example, skills in Personas is one block of five sliders that cannot be broken into individual cards, nor can the numbers be adjusted on a sliding scale. This is a small detail but if UXPressia dove into those areas of options, an excellent product would become even better. #### Vendor response Hi there We thank you dearly for your detailed review! As for the Persona's 'skill' section, it is indeed flexible with adding multiple sliders, or on a bigger level, multiple sections. The sliders don't have a fixed stop, and you can create your own rating system by customizing it. Check out some examples : https://help.uxpressia.com/en/articles/2437030-editable-skills-section We wish you a great day ahead, UXPressia team :) Replied January 2022 --- ### frustrating experience - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered they are trickers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There are plenty of templates But I would definitely recommend another software, which is more trustworthy to put money on it #### Cons I have got a very frustrating experience with the free version of UXPressia. I was given access to several templates after registration. I did spend 2-3 hours to find the appropriate templates and start to use one of them. Suddenly the access was prohibited, they have not just removed the projects from my free plan after I started using them, but claimed that I sort of trying to get access to something prohibited. And now these projects happen to be not available for my plan. I have only access to 2 of the templates. But I am not going to use them and I strongly advise all other users to find the alternative software. The reason why is there is no guarantee that after you pay and put lots of efforts and information into your project, these guys treat you exactly like they treated me. They will just remove them from your current plan and ask to pay more. There is plenty of alternative software thanks god. So if UXPressia wants to trick people, it is their problem. #### Vendor response Hello Anna, We appreciate your feedback and we're really sorry that this is your impression of our platform. Seems like there was some misunderstanding about UXPressia pricing plans and available features. We're discussing with the team how we can avoid such confusion in the future in terms of clarity of the pricing plans description. In addition to that, please be assured that all your work stays safe in UXPressia for as long as you need it. If we can do anything to help you out, please contact our support team at support@uxpressia.com or text us in the live chat at uxpressia.com. Thank you, Nina Replied February 2021 --- ### Intuitive and reliable; knowing future problems without having to face them yet - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I have been tasked to create customer journey maps, being that I have been in the customer service manager position for some time now. I am aware of how some clients think and how they would react to a certain situation. I used to create these maps with pen and paper, present them in Powerpoints, until I started using UXPressia. It is amazing how intuitive this software is. Creation of different personas to act like customers is possible, creating different impact points, situations and obstacles. The available templates are amazing as well, they all suite my needs and style. #### Cons The price is a little high for individual use. Also, it seems that integration with other software is not available. --- ### UXPressia for Work - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I do love that I can easily setup a new User Journey and it will professionally! Can share with my team mattes and send URL to stakeholders. And to be honest, it's save my team time and optimize capacity #### Cons I now that the UXPressia team works hard to make designers & marketing team life easier, still some functions to be enhanced. --- ### UXPressia is a great tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I am a student and we made some cases using Service Blueprint and customer journey map, and I've used UXPressia on my exams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved everything about this tool, very easy to use! #### Cons don't have any commons on this section! --- ### Great tool for UX designers and Product managers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 10000+ employees - Product usage: 1-3 years · monthly - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered We use it for our customer profiling. When working with our customers: We build journey maps of their clients, educate stakeholders and then hand over the deliverables. So the customer stakeholders continue working with the tool they are already familiar with. This helps greatly to create living artefacts (personas, CJMs, sometimes impact maps) compared to sharing PDFs that are never updated afterwards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, super customizable. Has all needed export formats. Has collaboration features. #### Cons No integration with CRM but it's solved by exporting assets to the needed format. --- ### Excellent Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, Uxpressia has a lot of options for business, in creating marketing personas and customer journey maps. For me personally, it has helped me a lot in teaching, it has provided me a friendly interface that helped students understand the concepts more clearly and visually. #### Cons Management of the projects was difficult for a class of more than 25 students, but in a collaborative environment, it works really well. #### Vendor response Hi Jorge, We are extremely happy to meet your needs and hope to continue doing so in the future! Thank you for the amazing review and we wish you a great day :) Replied February 2022 --- ### excellent web-based package - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered easy setup -- no learning curve. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros links person to journey map. built in images for channels and user emotions are spot-on. Journey map software organized my thoughts for me. #### Cons no cons --- ### UXPressia makes a process that used to be boring fun and interesting - Overall rating: 5/5 - Reviewer: Andrés N. - Industry: E-Learning - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered I loved the product. It is a game changer with our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We were up and running in hours. We were able to impress our client with a great result. This same process would had taken hours of face to face meeting and we were able to do it completely online in a collaborative environment. #### Cons I loved everything about UXPressia. My only suggestion would be to make more user friendly for online presentations the full customer journey page. Printed looks amaxing. How to have a similar experience online? --- Showing 1 - 10 of 80 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) ## UXPressia Popular Comparisons [Miro vs UXPressia](https://www.softwareadvice.com/project-management/miro-profile/vs/uxpressia/)[Microsoft Clarity vs UXPressia](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/vs/uxpressia/)[Hotjar vs UXPressia](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/uxpressia/)[Indeemo vs UXPressia](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/vs/uxpressia/)[Lucky Orange vs UXPressia](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/uxpressia/)[Marketo Engage vs UXPressia](https://www.softwareadvice.com/marketing/marketo-profile/vs/uxpressia/)[Pendo vs UXPressia](https://www.softwareadvice.com/compare/54637-uxpressia/vs/165586-Pendo-Platform/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/uxpressia-profile/alternatives/) ## Other Top Recommended Customer Journey Mapping Tools Software [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) **4.6** (255) Recently recommended **0** times [ChurnZero](https://www.softwareadvice.com/crm/churnzero-profile/) **4.7** (131) Recently recommended **0** times [Contentsquare](https://www.softwareadvice.com/customer-experience/contentsquare-profile/) **4.8** (124) Recently recommended **0** times [Involve.me](https://www.softwareadvice.com/product/175327-Involve-me/) **4.4** (67) Recently recommended **0** times Stuck Between Options? Our experts can help you compare UXPressia with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice