VoiceAnalytics
About VoiceAnalytics
VoiceAnalytics Pricing
Depends on the number of agents using the platform. The more licenses purchased the lower the license price.
Starting price:
€22.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for VoiceAnalytics
4 Reviews
Jozsef
Banking, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
the biggest innovation in contact center quality assurance in the last 10 years
xDroid’s solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined. Results can be immediately fed-back to bankers and/or their superior & embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance.
PROSBefore the system is introduced QA was a sample based (1-3 %) manual call monitoring, channeled into incentives & training with retroactive controll (~1-2 weeks feedback cycle after actual call made) with high manuality, using numerous systems Now, with xDroid VA we have a 100% sampling: no missed issue or development potential Real-time, truly personalized feedback and the controll & feedback are in in one single system
CONSthe introduction took longer than planned due to the limitations of the current voice recording system, but the support team was helpful and supportive throughout
Vendor Response
Hi Jozsef, Thanks for sharing your positive experience, your review and satisfaction mean the world to us!
Replied September 2021
Sharron
Financial Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
In time, will provide great insight.
From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide.
PROSThe user interface is great for the agents to see their performance. The agent and customer emotions are really helpful.
CONSVery difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area. Once we have honed all the areas and made the correct adjustments, we will start to make real progress.
david
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed June 2022
Xdroid review
Overall very good - looking forward to some more trainign that they are providing
PROSThe ability to quickly access the data and for the staff to access their performance live
CONSThe ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined
Vendor Response
Thank you for your review David! We would be more than happy to provide more training.
Replied June 2022
Sinead
Insurance, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
agent review
easy to use and helpful to keep track of where you are up to.
CONSits finds some words harder to learn.
Vendor Response
Thank you for your review, we are happy you find our solution helpful.
Replied June 2022