# VoiceAnalytics Software Reviews, Demo & Pricing - 2026 > Review of VoiceAnalytics Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/voiceanalytics-profile --- [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / VoiceAnalytics Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # VoiceAnalytics 2026: Benefits, Features & Pricing Wondering if VoiceAnalytics is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview VoiceAnalytics 4.8 [(6)](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/#reviews) Pricing Starting at €22.00 per month ### About VoiceAnalytics VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system. The platform uses artificial intelligence-based processes to detect the presence and change of emotions and keywords, silence, music, crosstalk, speech rate, and many other valuable parameters in each conversation. Based on the results of this analysis, it provides insights in the form of reports, graphic visualizations and overview dashboards. Using VoiceAnalytics, managers can discover and monitor previously unknown data and quality characteristics for the entire contact center for each group of agents or for specific call categories. VoiceAnalytics gives them the power to improve: • Quality Monitoring • Customer Experience • Compliance • Productivity • Revenue Generation • Agent Experience Wondering if VoiceAnalytics is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. ## VoiceAnalytics User Interface ## Popular VoiceAnalytics Alternatives Main Product VoiceAnalytics 4.8 [(6)](https://www.softwareadvice.com/customer-experience/voiceanalytics-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 5.0Value for money - 4.80Customer support - 4.67Functionality Pricing Starting at €22.00 per month Get Price Alternative Product [Fathom](https://www.softwareadvice.com/product/423207-Fathom/) 5.0 [(808)](https://www.softwareadvice.com/product/423207-Fathom/reviews/) Ratings Breakdown - 4.95Ease of use - 4.92Value for money - 4.95Customer support - 4.92Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) 4.8 [(560)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.62Value for money - 4.65Customer support - 4.68Functionality Pricing Available upon request Get Price Alternative Product [Talkatoo](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/) 4.7 [(221)](https://www.softwareadvice.com/speech-recognition/talkatoo-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.71Value for money - 4.84Customer support - 4.56Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.7 [(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.50Value for money - 4.56Customer support - 4.61Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [OnviSource OmVista](https://www.softwareadvice.com/product/447717-OmVista/) 4.6 [(5)](https://www.softwareadvice.com/product/447717-OmVista/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 5.0Customer support - 4.60Functionality Pricing Available upon request Get Price ## VoiceAnalytics Pricing and Plans Starting price: €22.00 per month Free Trial Free Version Basic €22.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## VoiceAnalytics Features - Popular features found in Contact Center Agent Interface Chatbot Computer Telephony Integration Queue Management - More features of VoiceAnalytics Activity Dashboard Alerts/Notifications API Audio Capture Automatic Call Distribution Automatic Transcription Call Center Management Call Monitoring Call Reporting Call Scripting Call Tracking Categorization/Grouping Compliance Management CRM Customer Experience Management Customer History Customer Service Analytics Customizable Reports Dashboard Data Import/Export Data Security Email Alerts Email Management HIPAA Compliant Interaction Tracking IVR Language Detection Monitoring Multi-Channel Communication Multi-Channel Management Multi-Language Performance Management Performance Metrics Predictive Analytics Quality Assurance Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Reporting/Analytics Reporting & Statistics Sales Trend Analysis Search/Filter Self-Service Search Sentiment Analysis Speech-to-Text Analysis Surveys & Feedback Tagging Third-Party Integrations Visual Analytics ## VoiceAnalytics Integrations Amazon Connect Integration rated undefined from -1 review CentOS Linux Integration rated undefined from -1 review ## VoiceAnalytics User Reviews Overall Rating 4.8 Ratings Breakdown 5 83% 4 17% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 5.0 Customer support 4.8 Functionality 4.7 Have you used VoiceAnalytics and would like to share your experience with others? JB Jozsef B. Verified reviewer Banking 1001-5000 employees Used daily for less than 2 years Reviewed September 2021 the biggest innovation in contact center quality assurance in the last 10 years 5 xDroid’s solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined. Results can be immediately fed-back to bankers and/or their superior & embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Before the system is introduced QA was a sample based (1-3 %) manual call monitoring, channeled into incentives & training with retroactive controll (~1-2 weeks feedback cycle after actual call made) with high manuality, using numerous systems Now, with xDroid VA we have a 100% sampling: no missed issue or development potential Real-time, truly personalized feedback and the controll & feedback are in in one single system Cons: the introduction took longer than planned due to the limitations of the current voice recording system, but the support team was helpful and supportive throughout Vendor Response Hi Jozsef, Thanks for sharing your positive experience, your review and satisfaction mean the world to us! Replied September 2021 Read More KG Karla G. Verified reviewer Leisure, Travel & Tourism 501-1000 employees Used daily for less than 6 months Reviewed August 2025 Más que una herramienta, un acompañamiento 5 Mi experiencia ha sido muy buena, no solo por la herramienta en sí, sino también por el acompañamiento del equipo. Desde el inicio me guiaron paso a paso, resolvieron mis dudas y se aseguraron de que aprovecháramos todas las funciones. Se siente que no estás solo, que hay alguien pendiente de que realmente consigas resultados. Eso hace que la experiencia sea mucho más completa y cercana. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Me gusta mucho que detecta de forma automática frases clave en las llamadas, eso me ahorra muchísimo tiempo. También los reportes son bastante claros y fáciles de interpretar, lo cual ayuda a la toma de decisiones. Cons: Al principio cuesta un poco adaptarse y entender bien todas las funciones. No es complicado, pero sí requiere paciencia y práctica. Read More dt david t. Verified reviewer Insurance 51-200 employees Used daily for less than 12 months Reviewed June 2022 Xdroid review 4 Overall very good - looking forward to some more trainign that they are providing Ratings Breakdown 3 Ease of use 4 Functionality Pros: The ability to quickly access the data and for the staff to access their performance live Cons: The ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined Vendor Response Thank you for your review David! We would be more than happy to provide more training. Replied June 2022 Read More FR FERNANDO R. Verified reviewer Leisure, Travel & Tourism 201-500 employees Used weekly for less than 6 months Reviewed August 2025 COMENTARIOS 5 Bastante buena, ya que se puede realizar un análisis más a profundidad, es muy amigable la plataforma. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: La rapidez con la que genera la información en cuestión de gráficos, el análisis a profundidad que se puede hacer por agente y dicho análisis puede ser desde lo general hasta lo particular. Cons: Se cambian las palabras al momento de que se transcribe la llamada, no se pueden descargar las llamadas. Read More ST Sharron T. Verified reviewer Financial Services 51-200 employees Used weekly for less than 2 years Reviewed June 2022 In time, will provide great insight. 5 From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The user interface is great for the agents to see their performance. The agent and customer emotions are really helpful. Cons: Very difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area. Once we have honed all the areas and made the correct adjustments, we will start to make real progress. Read More SM Sinead M. Verified reviewer Insurance 11-50 employees Used daily for less than 12 months Reviewed June 2022 agent review 5 Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: easy to use and helpful to keep track of where you are up to. Cons: its finds some words harder to learn. Vendor Response Thank you for your review, we are happy you find our solution helpful. Replied June 2022 Read More Showing 1 - 6 of 6 Reviews ## Other Top Recommended Contact Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare VoiceAnalytics with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice