All Experience.com Reviews
1-18 of 18 Reviews
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Michael
Verified reviewer
Insurance, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Social Survey Has Elevated My Business!
Social Survey is an excellent company and a phenomenal product. In just a few months, their software has allowed me to collect nearly 60 customer surveys on many of my staff members. Highly recommended!
PROSSocial Survey makes the process of securing customer surveys quick and seamless. Their API allowed me to connect the platform to my CRM. Social Survey has an incredible and supportive team of people always willing to help.
CONSThere aren't any cons that come to mind. I do believe they can improve their dashboard.
Chris
Financial Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Helping Unlock Personal Brand Potential and Supercharging My Production
Experience increases our SEO efforts for us by ensuring we get more help in the markets we serve by increasing our brand recognition.
PROSBeing able to automatically share reviews to other platforms when they are completed, mainly social media, allows us to increase our brand recognition instantly. I also love being able to reply to reviews all in one location rather than having to sign-in to multiple platforms to answer the same review.
CONSI wish it would push reviews to platforms such as Google and Yelp without having to have partners and clients leave multiple reviews for us in different places.
Vendor Response
Hey Chris Thank you for your review of Experience.com! We're thrilled to hear that our platform has helped unlock your personal brand potential and boost your production. The automatic sharing of reviews to social media for instant brand recognition and the convenience of managing review replies in one place are features you appreciate. We value your feedback about simplifying the process of pushing reviews to platforms like Google and Yelp. Your input guides our ongoing improvements. Experience.com is here to support your brand recognition and SEO efforts, and we're committed to helping you succeed in your markets. If you have more suggestions or feedback, please don't hesitate to share. Your insights are invaluable to us. Thank you for choosing Experience.com!
Replied November 2023
Lauri
Financial Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2021
Pray you don't run into tech issues, their support team does NOT respond
I wish I could give 0 stars. The worst customer service I have EVER experienced on a technology platform. As an enterprise customer, our company has been reassigned Account reps 3x in the last year as we migrated from Social Survey to Experience. Their new platform is loaded with development bugs that have impacted our business and reputation but no one is responsive to answer questions or fix these issues. I've been waiting on help from billing issues for the last 6 months but due to all the customer service changes, nothing has been done - just passing me along and giving me the runaround with nothing accomplished. Recently, my account rep left the organization and I was not notified of her departure nor assigned a new rep. After searching for her supervisor on Linkedin to ask who my new rep would be, I was told they were restructuring and their customer success team responsibilities were now being routed to the "concierge" support team. I was told to contact the same support team that hasn't responded to ANY of my emails, calls or voicemails in the last month. I find it ironic that their mantra is "Create Wow" for their customers and they can't even respond to the people who are paying for their services. Wow is certainly the reaction I've had with Experience lately...but not in the good way. Wow of disbelief that they could care SO little for their customers.
PROSWe have a gateway survey to help us gauge our customers' experiences before we ask for their recommendations on other platforms.
CONSDevelopment, customer service, support are all non existent.
Kathryn
Financial Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Experience.com is a Game Changer for
Overall very happy with my experience.com reviews and will keep utilizing this service.
PROSExperience.com allows my clients to see what others have experienced with us and feel comfortable with such a large transaction (a home purchase)
CONSThe google analytics make it hard for someone to google my name and come up with their page
Vendor Response
Thank you for your feedback! We're glad to hear that Experience.com has helped your clients feel more comfortable with significant transactions like home purchases by providing insight into others' experiences. Regarding your comment on Google Analytics, we appreciate your input. Ensuring seamless visibility when clients search for your name is important to us, and we're actively working to improve this aspect of our platform. We're delighted that you're overall very happy with Experience.com reviews and plan to continue using our service. Your satisfaction is our priority, and we're committed to providing a seamless experience for you and your clients. Thank you for choosing Experience.com, and we're here to support you in any way we can. If you have further feedback or suggestions, please don't hesitate to reach out.
Replied February 2024
Tracy
Financial Services, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Current user
100% great! Until today I did not know all of the other features so I am excited to do more exploring on the power of experience.com.
PROSI like how you can engage in the review process and share the reviews with your future clients and referral partners.
CONSIt is kind of a set it and forget it process and I would like to be reminded more of the need to go in once in awhile and re-engage with those that did not do a review.
Vendor Response
Thank you for sharing your feedback with us! We're glad to hear that you find value in engaging with the review process and leveraging reviews to connect with future clients and referral partners. Regarding your concern about the process feeling a bit "set it and forget it," we appreciate your input. We're continuously working to enhance our platform, and your feedback helps us improve. We'll take your suggestion into account and explore ways to remind users to revisit and re-engage with their reviews periodically. We're thrilled to hear that you're excited to explore more of what Experience.com has to offer! Our platform is designed to provide a range of powerful features, and we're confident you'll discover even more benefits as you continue to explore. If you have any questions or need assistance with any aspect of our platform, please don't hesitate to reach out. We're here to help!
Replied January 2024
Megan
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great Service!
SocialSurvey has been great on many levels. Our Loan Officers love it because it allows them to gather more reviews and then brag about their service. Our compliance team loves that we can mitigate risk by getting a negative review internal only allowing us to step in quickly before escalating. The marketing team loves that it boosts our SEO, it's compliant, easy for the loan officers, extremely simple to use, and automated. The customer service is fantastic! They are happy to help any time and have extremely quick turn-times.
PROSHow automated the system is, not requiring any action from our Loan Officers.
CONSThe only negative is the process of resolving issues for when a loan officer leaves the company. When a loan officer leaves, if they have unhappy clients who are in the process of closing with that loan officer and we have to move that client to a new loan officer, if the client leaves a negative review based on the first loan officer experience, it gets put in the name of the new loan officer and there's not an easy way to resolve that.
Mike
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Mortgage banker review
My customers seem to respond to your survey more than when we had another system.
CONSI don't like that i get the email about a customers response but their words are not on that email. I have to login to see.
Vendor Response
Dear Mike, Response: We're pleased to hear that your customers are more responsive to our survey system compared to the previous one. Your feedback about not having the customer's response words in the email notification is duly noted. We're continually working to enhance the user experience, and your input is valuable in guiding our improvements. Thank you for choosing our service.
Replied November 2023
kris
Banking, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Recommend using Experience.com
very great company to use I enjoy working with them.
PROSease of use, and simple for customers to use. Ease to give response back to the customer.
CONSN/A all is working well for what I need at this time.
Vendor Response
Thank you so much for your glowing recommendation! We're thrilled to hear that you find Experience.com easy to use and that it simplifies the feedback process for both you and your customers. Your satisfaction is our top priority, and we're delighted that our platform meets your needs so well. If you ever have any questions or need assistance with anything, please don't hesitate to reach out to our support team. We're here to help and ensure that you continue to have a seamless experience with Experience.com. Thank you for choosing Experience.com, and we look forward to continuing to support your business's success!
Replied January 2024
Gregg
Financial Services, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Experience.com is the BEST for Building Industry Reputation
Very happy with expericance.com. This service has helped me build my reputation with realtors and referral partners.
PROSEasy to use and understand platform. Love that the system pulls the reviews from other sites that reviews are distributed too throughout the web to have one platform watching and managing all of the activity.
CONSI do not have any negative feedback for experiance.com. I'm very satisfied with all aspects of the services.
Vendor Response
Dear Gregg Thank you for your review! We're excited to hear that Experience.com has helped build your industry reputation. You find our platform easy to use, and the consolidation of reviews from various sources is a convenience you appreciate. If you have more feedback or suggestions, please feel free to share.
Replied November 2023
Manny
Financial Services, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Easy tool to gauge customer experince
great way to show future clients your service levels and learn from reviews what truly important
PROSthe ease of use and speed . Simple to engage with clients - reply .....
CONSI honestly like the entire platform. There' nothing I would change
Reasons for switching to Experience.com
Much more user friendly and additional features
Vendor Response
Dear Manny Thank you for your review! We're delighted to hear that you find Experience.com to be an easy tool for gauging customer experience. The ease of use and speed of the platform for engaging with clients and replying to them are features you appreciate. It's wonderful to know that you have no cons to report, and you like the entire platform as it is. We're pleased that you found Experience.com to be more user-friendly with additional features compared to your previous solution. If you ever have more feedback or suggestions, please feel free to share. Thank you for choosing Experience.com!
Replied November 2023
Kelly
Financial Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
This is a great program, highly recommend!
I like that it collects reviews from multiple platforms into one place.
CONScan't think of anything that I didn't like!
Vendor Response
Thank you for your enthusiastic recommendation! We're thrilled to hear that you find our program to be great. Consolidating reviews from multiple platforms into one place is indeed one of our key features, and we're delighted that it has been beneficial for you. As for your inability to think of any dislikes, we consider that a huge win! Our goal is to provide a seamless and positive experience for our users, and it's fantastic to know that we're meeting that goal for you. If you ever have any questions, feedback, or suggestions for improvement, please feel free to reach out. We're here to support you every step of the way. Thanks again for your kind words and for choosing our program. We appreciate your support!
Replied January 2024
Kristi
Financial Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Service
Great!
PROSI like that it automatically sends out review requests and reminds borrowers to complete if they don't right away.
CONSThere's nothing I can think of at this time.
Vendor Response
Dear Kristi Thank you for your feedback! We're delighted to hear that you appreciate our automated review request feature and the helpful reminders for borrowers. If you ever have more feedback or suggestions in the future, please feel free to share. We're here to support your success, and we appreciate your trust in our service!
Replied November 2023
Jeff
Financial Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Artificial Intelligence
I really like the way you integrated Artificial Intelligence into responding to reviews. It makes my life so much easier!
CONSNo major cons. My experience has been nothing but positive.
Vendor Response
Dear Jeff We're thrilled to hear that you appreciate our integration of Artificial Intelligence for review responses! We aim to make your life easier. It's great to know that you have no major cons to report, and your experience has been nothing but positive. Your satisfaction is our goal.
Replied November 2023
vicki
Financial Services, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Mortgage Reviews
Seem less integration with the mortgage software.
CONSNegative ratings and how to address those as they are posted.
Vendor Response
Thank you for your feedback! We're thrilled that Experience.com has been a game changer for your business, making the review process seamless and enabling you to collect nearly 750 reviews over the past five years. Regarding Google Analytics integration, we appreciate your input. Enhancing this feature to ensure a seamless experience when clients search for reviews is a priority for us. At Experience.com, our aim is to provide a seamless platform for clients to leave reviews, benefiting both businesses and their customers. We're delighted to hear that our platform has contributed to improving your services and facilitating informed decisions for potential clients. Thank you for choosing Experience.com, and we're here to support your continued success. If you have further suggestions or feedback, please feel free to reach out to us.
Replied February 2024
Terry
Financial Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Amazing platform
I have realized that experience has helped boost my business. Being able to stay in front of my clients and having the assist of AI is amazing.
PROSExperience is easy to use. It has boosted my overall success to the top 5%! The customer service is amazing and are willing to help at anytime.
CONSI really can't say anything negative. It has all been pretty great.
Vendor Response
Hey Terry We appreciate your review of Experience.com! It's fantastic to hear that our platform has had a positive impact on your business. We're happy that Experience.com has been a great asset to your business, helping you stay in front of your clients and harnessing the power of AI.
Replied November 2023
alex
Banking, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great customer feedback software
great.
PROSReal reviews. easy CRM. good integration with other platforms.
CONSnegative feedbacks can not be edited by clients.
Mario
Financial Services, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
i love the new features and upgrades
great, easy to use, it works
PROSthe latest features will give me presence on 100 more websites for potential customers to find us, and i love how experience does the heavy lifting and thinking and gives us simple tasks to complete to get the highest google search rankings
CONSdidnt like the lack of two way communication between experience and the original website where my customer placed their review. However, i believe the next upgrade will allow that
Vendor Response
Hey Mario, Thank you for sharing your review! We're delighted to hear that you love the new features and upgrades on Experience.com. The prospect of having a presence on 100 more websites for potential customers to discover your business is fantastic. We're thrilled that our platform simplifies the process and provides tasks to enhance your Google search rankings. We appreciate your feedback regarding the two-way communication with your original website, and we're actively working on improvements in our next upgrade to address this. We're pleased to hear that Experience.com has been great and easy to use for you. Your success is important to us, and we're committed to providing you with the best tools and features for your business. Thank you for choosing Experience.com!
Replied November 2023
Fred
Financial Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Excellent Review Engine that pushes reviews to Most All Social Media!
Get raving reviews!
PROSI can customize my review levels to post and simple integration to Social Media
CONSHad issues with Zillow integration due to saved passwords on me the users end
Vendor Response
Thanks for the great review Fred! We're so glad that you are seeing the value of the platform and are excited to continue working with the Monarch team.
Replied October 2020