Supported Operating System(s):Web browser (OS agnostic)
About Zendesk Suite
Zendesk Suite is a cloud-based solution that helps customer service agents manage and resolve clients’ queries via ticket management, chats, voice calls or user guides. With its omnichannel dashboard, managers can update the status of submitted tickets and monitor agent productivity across multiple communication channels.
Zendesk Suite lets professionals link recommended articles to tickets and create new content for the knowledge base using predefined templates. Businesses can quickly respond to support queries via artificial intelligence (AI) chatbots and automatically assign tickets to agents based on skills, presence or workload. Additionally, it allows users to record inbound/outbound calls and send targeted behavior-based messages to customers.
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