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> Reviews of Zoho CRM Plus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho CRM Plus is a good fit for you!

Source: https://www.softwareadvice.com/customer-experience/zoho-crm-plus-profile/reviews

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Zoho CRM Plus Reviews

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[Overview](https://www.softwareadvice.com/customer-experience/zoho-crm-plus-profile/)

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# Zoho CRM Plus Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(37)

4

(26)

3

(5)

2

(2)

1

(1)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4.1

Value for money

4.4

Functionality

4.3

* * *

### Pros

"CRM, forms, automation, and communication tools work together without needing multiple platforms."

"Once configured, it runs smoothly and supports both sales and administrative needs."

"Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies."

### Cons

"I use zoho because that is the system that my company has chosen, but quite frankly it is little more than a glorified spreadsheet with lots of bells and whistles."

"The only challenging component for us was managing customer tickets because it was time-consuming to create them or ask customers to do so."

"They have so much potential - but they hamstring the users with code decisions that do not align with how B2B sales & marketing people need to work."

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Zoho CRM Plus Reviews, Pros and Cons - 2026 Software Advice