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Ackroo vs TapMango
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.6 / 5
Value for Money
4 / 5
4.6 / 5
Customer Support
4.2 / 5
4.8 / 5
Functionality
4.1 / 5
4.7 / 5
Last Review Written
July 10, 2022
April 14, 2024
Pros/Cons
Pros
- The Ackroo team has been wonderful to work with.
- The customer service is excellent to work with, and the system is very functional.
- It is convenient for people to use it and the idea is very good.
Cons
- Its a bit costly if you dont use or sell many. A lot if fees involved for use, payment processing etc.
- Customer service post implementation was delayed.
Pros
- Also, the marketing aspects are much greater and more robust (yet simple) than that of our previous system. Very happy we chose TapMango.
- I would definitely recommend this loyalty program to business. I personally think it’s one of the best ones on the market.
- Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system.
Cons
- I reached out to complain to support and the response was blaming my customers. UX never blames the customer, but in this case the customer was blamed).
- I hope you get the flaws fixed as this was the worst decision I have made in 18 years in business. Signed: No saving this account.
- Therefore, I don't use this feature which I regret. Another challenging area is the lack of integration with my point of sale software, EposNow.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
